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Nursery are threatening to remove my child as I questioned fees

469 replies

Girlmum1984 · 20/01/2025 14:29

My daughter turns 3 in a few weeks and we will be able to claim 30 free hours. When this happens, my consumables fee will increase from £12 a day to £29. have questioned this with management and asked for a breakdown of what this fee includes. They have listed food, nappies etc as well as a few activities (baking, PE classes, music classes). The activities listed take place twice month and so far haven’t been on the day that my child attends. All of this would never add up to £29 daily.

Unsatisfied with the response, I emailed the local council to understand how consumables fees can be issued to parents and it there were any regulations. As a result, they contacted the nursery manager and investigated. They were satisfied with the findings and basically said there are no regulations they need to follow when it comes to consumables fees and they can charge what they like. Annoying, but fine.
I have now had an official looking email from my nursery to say I have impacted the staffs mental health by making this enquiry and they are going to discuss whether our contact will be terminated as a result!
I’ve never had any issues with staff in the past and we’ve always been on friendly terms. My daughter enjoys the setting and the care they provide isn’t in question.

can they kick her out as their manager has an issue with me contacting the council about them? Thanks

OP posts:
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8
marmaladeandpeanutbutter · 20/01/2025 23:03

I can't understand why the council would contact them if the outcome is that they " said there are no regulations they need to follow when it comes to consumables fees and they can charge what they like. "

If that's true, they would have already known it. That means that when they contacted the nursery, they knew the answer and could easily have realised it would cause trouble. Poor behaviour from them, or stupidity.

Alwaysoneoddsock · 20/01/2025 23:01

FlyingHighFlyingLow · 20/01/2025 20:42

Because they legally can't call it anything else but simultaneously can't afford to stay open without charging it.

That’s not OP’s fault though.

littleluncheon · 20/01/2025 22:53

Squeekey · 20/01/2025 22:07

Personally I find those 'consumable' charges ridiculous. I've used three childcare providers over the years:

  • a childminder who charged £5 a day extra, which included a hot breakfast, snacks, a home cooked lunch and dinner (cooked from scratch, huge variety and not a fish finger/pizza in sight).
  • nursery. Nice setting, decent (but not amazing) facilities, but staff that made up for it. Consumables were £1 an hour plus about £3 for lunch.
  • a preschool (private, not attached to a school, though only term time/school hours), Ofsted outstanding, amazing facilities. All kids brought a packed lunch and the only top up was 5 a term (so yep, £15 a YEAR) towards fruit.

It blows my mind that some places are charging nearly £30 a day as consumables. The most we ever paid was £7 (number 2 above), and that was a small local chain, had office staff, large building overheads etc.

I wonder whether for some of the expensive ones, either they aren't running their business efficiently or are just plain greedy.

A few years ago staff were on £8 an hour, now they're on £12.
In the same time period the funding rates have gone from £4.50 an hour to £5.21.

FlyingHighFlyingLow · 20/01/2025 22:22

Schoolrunisbizarre · 20/01/2025 22:16

This makes sense.

my youngest left preschool 2 years ago and, I think it was £1-£2 extra per session. They said it was for snack, and we provided lunch/sun cream etc. This worked out around £20 or so per month. It was just post-covid and in the cost of living crisis. Have things really changed so much since then?

Contrary to what some posters think, most of us do understand the discrepancies and shortfall in funding from the government for settings, and how they have to tweak their fees accordingly. And of course, nursery (rather than preschool), is often year round, whereas funding is by term. That also impacts.

But, that aside, consumables can still be charged too highly..and IMO, there is nothing wrong with querying this...

No one has said querying is the problem, it was complaining to the council and getting them investigated that's fucked her over.

Schoolrunisbizarre · 20/01/2025 22:16

Squeekey · 20/01/2025 22:07

Personally I find those 'consumable' charges ridiculous. I've used three childcare providers over the years:

  • a childminder who charged £5 a day extra, which included a hot breakfast, snacks, a home cooked lunch and dinner (cooked from scratch, huge variety and not a fish finger/pizza in sight).
  • nursery. Nice setting, decent (but not amazing) facilities, but staff that made up for it. Consumables were £1 an hour plus about £3 for lunch.
  • a preschool (private, not attached to a school, though only term time/school hours), Ofsted outstanding, amazing facilities. All kids brought a packed lunch and the only top up was 5 a term (so yep, £15 a YEAR) towards fruit.

It blows my mind that some places are charging nearly £30 a day as consumables. The most we ever paid was £7 (number 2 above), and that was a small local chain, had office staff, large building overheads etc.

I wonder whether for some of the expensive ones, either they aren't running their business efficiently or are just plain greedy.

This makes sense.

my youngest left preschool 2 years ago and, I think it was £1-£2 extra per session. They said it was for snack, and we provided lunch/sun cream etc. This worked out around £20 or so per month. It was just post-covid and in the cost of living crisis. Have things really changed so much since then?

Contrary to what some posters think, most of us do understand the discrepancies and shortfall in funding from the government for settings, and how they have to tweak their fees accordingly. And of course, nursery (rather than preschool), is often year round, whereas funding is by term. That also impacts.

But, that aside, consumables can still be charged too highly..and IMO, there is nothing wrong with querying this...

Squeekey · 20/01/2025 22:07

Personally I find those 'consumable' charges ridiculous. I've used three childcare providers over the years:

  • a childminder who charged £5 a day extra, which included a hot breakfast, snacks, a home cooked lunch and dinner (cooked from scratch, huge variety and not a fish finger/pizza in sight).
  • nursery. Nice setting, decent (but not amazing) facilities, but staff that made up for it. Consumables were £1 an hour plus about £3 for lunch.
  • a preschool (private, not attached to a school, though only term time/school hours), Ofsted outstanding, amazing facilities. All kids brought a packed lunch and the only top up was 5 a term (so yep, £15 a YEAR) towards fruit.

It blows my mind that some places are charging nearly £30 a day as consumables. The most we ever paid was £7 (number 2 above), and that was a small local chain, had office staff, large building overheads etc.

I wonder whether for some of the expensive ones, either they aren't running their business efficiently or are just plain greedy.

FrannyScraps · 20/01/2025 21:57

iwillfghhjjj · 20/01/2025 21:23

The council should have informed you that whilst nursery can charge what they want for consumables it has to be voluntary. So you should have the option to provide the things on the list yourself.

The word voluntary has been removed from the guidance.

SheilaFentiman · 20/01/2025 21:35

iwillfghhjjj · 20/01/2025 21:23

The council should have informed you that whilst nursery can charge what they want for consumables it has to be voluntary. So you should have the option to provide the things on the list yourself.

And then the nursery would have given OP whatever notice it, as a business, was obliged to give under their contract.

iwillfghhjjj · 20/01/2025 21:23

The council should have informed you that whilst nursery can charge what they want for consumables it has to be voluntary. So you should have the option to provide the things on the list yourself.

republicofjam · 20/01/2025 21:13

Legodaisy · 20/01/2025 16:07

Contrary to other posters, I don’t think you’re being unreasonable OP. If you ever see a charge you aren’t familiar with on any invoice, of course you should query it. You’d have to be a braindead idiot not to. You don’t just blindly pay hundreds of pounds a month because you don’t want to ruffle feathers. It could have been a mistake at their end.

It’s a completely valid question, and the nursery should have answered in a composed and professional way. “Impacted the staffs mental health by making this enquiry” is absolutely absurd.

Unfortunately I’ve found staff at my child’s nursery to be a bit like this too (petty, immature, unprofessional).

You are entrusting the daily care of your child to people you find petty, immature and unprofessional? 🤔

ClairDeLaLune · 20/01/2025 20:58

How did they know it was you? Surely the council shouldn’t have told them, GDPR and all that. I think you’re within your rights to query it TBH.

SheilaFentiman · 20/01/2025 20:43

Why is the nursery so bothered by this? Because they knew they weren’t being honest in their pricing.

Because it isn’t possible to be honest! Of course, if the child is at nursery 40 hours a week (say) and the OP was getting 15 of those hours at the lower “funded” rate and 25 at the full rate, then her top up charge does not need to be as high as if she is getting 30 of the 40 at the “funded” rate.

FlyingHighFlyingLow · 20/01/2025 20:42

Alwaysoneoddsock · 20/01/2025 20:37

Hang on!

OP was well within her rights to ask about this. If the nursery was honest about the additional charges OP would have understood.

The whole scenario wouldn’t have happened if nursery hadn’t tried to say that consumables had increased.

Why is the nursery so bothered by this? Because they knew they weren’t being honest in their pricing.

Moving forward if you want to stay at that nursery attend the meeting and say you’d like to stay. You were simply asking why the consumables charge had gone up.

Because they legally can't call it anything else but simultaneously can't afford to stay open without charging it.

Alwaysoneoddsock · 20/01/2025 20:37

Hang on!

OP was well within her rights to ask about this. If the nursery was honest about the additional charges OP would have understood.

The whole scenario wouldn’t have happened if nursery hadn’t tried to say that consumables had increased.

Why is the nursery so bothered by this? Because they knew they weren’t being honest in their pricing.

Moving forward if you want to stay at that nursery attend the meeting and say you’d like to stay. You were simply asking why the consumables charge had gone up.

TiptoeThroughTheToadstools · 20/01/2025 20:31

Stravaig · 20/01/2025 20:22

Are top-up and 'consumables' fees widespread in Scotland? Because the official ScotGov messaging is very clear : 'Funded early learning and childcare is free to you.'

I'm also in scotland and have never been asked for additional fees for 'consumables' I have 3 DC and have never heard of it until this thread and all of mine benefited from funded hours.

SheilaFentiman · 20/01/2025 20:29

Xenia · 20/01/2025 20:20

I think the Government should stop calling it "free hours" and call the schemes something else like "£2400 a year childcare grant" for the 15 free hours and "£4800 a year childcare grant" for the 30 free hours - my figures might well be wrong.

Agree.

Stravaig · 20/01/2025 20:22

Are top-up and 'consumables' fees widespread in Scotland? Because the official ScotGov messaging is very clear : 'Funded early learning and childcare is free to you.'

Nursery are threatening to remove my child as I questioned fees
Xenia · 20/01/2025 20:20

I think the Government should stop calling it "free hours" and call the schemes something else like "£2400 a year childcare grant" for the 15 free hours and "£4800 a year childcare grant" for the 30 free hours - my figures might well be wrong.

MarioLink · 20/01/2025 20:16

You reported them to the council for something all nurseries have to do to survive. This upset them, they no longer want you as a client and can terminate your contract. You need to look for alternative childcare.

MamaorBruh · 20/01/2025 20:12

How did the nursery know it was you specifically who contacted the council as surely they shouldn't have mentioned you due to GDPR?
I can understand it's frustrating as the government make a big deal about "free hours" when in reality it's now costing you close to £30 a day.
However, when my 2 were at Nursery not so long ago, we only got 15 "free" hours for the last year of the 2nd child!
So paid full fees for both, which meant we had much less money left over than I would have if they were going now. I.hope they don't terminate your contract as that will be annoying - I'd also be worried about my relationship a with the staff going forward.

jannier · 20/01/2025 20:08

Legodaisy · 20/01/2025 16:02

It is meant to be free. It is called “30 free hours”. It’s not called “30 discounted hours”. The government need to update all the verbiage on their website if it’s not meant to be free.

The conservatives sold us free childcare so wouldn't change it the labour government already have changed it to funded and it says about charges.

Nursery are threatening to remove my child as I questioned fees
jannier · 20/01/2025 20:01

Marylou2 · 20/01/2025 15:46

Pretty sure when my DD was at nursery on funded hours that these were called top up fees and the reason given for them was very transparent. This helps so much. Consumables sounds so vague particularly when 3/4 year old often aren't wearing nappies etc. I'd pop in and apologise and emphasise the your child loves the nursery and shouldn't suffer due to the misunderstanding.

Your not allowed to call it top up

FrannyScraps · 20/01/2025 20:00

@Girlmum1984 may we assume you aren't coming back?

jannier · 20/01/2025 20:00

JimHalpertsWife · 20/01/2025 15:35

£29 for consumables that previously they charged £12 for? I get they need to fund the place but the same goods and services costing 2.5 times as much?

In my area 2 year funding is almost twice 3 year funding, and 3 year olds use more stuff like paint and eat more.

Schoolchoicesucks · 20/01/2025 19:57

Burntt · 20/01/2025 18:54

Technically they cannot enforce the charge it's a legal requirement. You should be able to send in nappies etc and meals and not have to pay tip up fees. To register to provide the funded hours they would have had to sign to agree to this.

I need to double check but I think arts and craft type stuff should be covered by the funding and they cannot charge top up for this.

It's shit that so many providers charge these top up fees. I remember when funded hours came in there was absolutely no charging it and providers lost the funding if they did. Now most everyone does it.

And yes childcare is low wages but the funding DOES cover the costs. It's just such a stretch when you have managers and owners taking a cut and not working in the rooms in ratio. You can have 4 children to an adult and area depending that's £22 an hour coming in- the workers don't get that much.

I'm a childminder and never charge the top up fees it's immoral I think as excludes the families without the means to pay it and goes against the whole initial point of funded hours which is education for all and particular help for those in poverty.

But the £22 has to cover insurance at least as well as food, nappies, art, craft materials, replacement toys if they are not charging this on. In a nursery there would be rent, electricity, gas, employment costs (pension, employer national insurance). And if it is a large setting there will be overheads like management, head office etc.

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