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Original poster

My son was burnt at nursery

34 replies

Cms1987 · 23/01/2024 06:47

On Monday I received a call whilst at work to say my son has had an accident at nursery. They told me that he had burnt his hand on the radiator but was now happily playing. I assumed that he has just touched the radiator and pulled away. When I arrived to collect him 2 hours later I was shocked at the severity of the burn. His hand had blisters. I was told that he had got his hand stuck inside the radiator. I was fuming. I asked if pain relief had been given to which I was told no. This raised more concern. I asked to view the cctv and was told that where the radiator is located is a blind spot.
They told me they watched the cctv and you can see my son go over to the Corner then 42 seconds later his key worker runs over.
I'm besides myself thinking how long was his hand in the radiator for?
The radiator is covered however there is a gap where the thermostat is ans that's where he has put his hand and it's got stuck. He's 16 months old.

I sent a Complaint email demanding to see the cctv and I have reported them to ofsted.

I was told I can see the cctv today they just had to edit it to blur out the faces of the other children.

The radiator hole is now stuffed with tea towels 🙄

I'm not sure what to do. Do I take this further or do I accept accidents happen?

Any advise before my meeting today?

Thanks

OP posts:
Queijo · 23/01/2024 06:57

I would be furious at their response. Did they do any first aid at all?

I would be reporting to OFSTED when they open as the fact that no medical attention was sought is neglectful on their part. Burns can cause shock in anyone, but especially little ones.

Has your son been seen by a dr since the burn happened?

Original poster
Cms1987 · 23/01/2024 06:56

Sorry forgot ro mention, we went to yhe docs who advised a hospital visit. We spent 5 hours at the hospital and this blisters where drained to relieve his discomfort.

OP posts:
Seasidesusy · 23/01/2024 06:55

My complaint wouldn’t be about the actual incident - it hasn’t happened before and obviously wasn’t expected. I think you have to swallow that one and accept that it wasn’t negligence but an unexpected accident. However, if the burn is as severe as you say, I would be complaining about their response to it. Also about the fact that they didn’t explain the severity on the phone to you, leaving you to carry on with your day instead of going straight to him.
Have you taken him to a GP? Have you taken photos?

Peekingovertheparapet · 23/01/2024 06:53

I’d be furious - mostly at the complete lack of appropriate first aid and aftercare more than the incident itself. Accidents do happen and if it’s not something they’ve seen before they may not have considered it.

with burns time is of the essence - what aftercare did they administer? Did they run it under cold water for long enough? Should they have called you to get him so that he could be taken for medical assessment?

Jifmicroliquid · 23/01/2024 06:53

I’m more concerned that they didn’t think it required proper medical treatment. Accidents happen, but I can’t believe they didn’t take him to get seen to with a burn that has blistered.

Mamette · 23/01/2024 06:52

I agree it was an accident but the way they responded was not good enough.

zenpig · 23/01/2024 06:51

100 percent take it further. Yes accidents do happen but for a burn that bad they should have sought medical attention for him. Have you done this? I believe the NHS says any burn on a hand should be looked at, and for such a small child I think I'd be even more inclined to go with it.

DustyLee123 · 23/01/2024 06:50

I assume it’s never happened before, so this wasn’t something they’d anticipate. If so I’d want them to change the cover.
Accidents happen. My DD got her finger trapped in the play house door and the nail came off. It was an accident.

CliffsofMohair · 23/01/2024 06:50

That’s horrendous. Your poor son.