DLA Wait times part 20… (2023)

@Laniewith3boys what a miserable witch you got! 🧙‍♀️ We should start taking the names of these rude ones because they should be held accountable for bad attitude and giving incorrect information or no information as is sometimes the case. Are there no call listening or quality checks done at the DWP or what?! 😤
Hope you hear soon, I’m also Newcastle 27/07 and it doesn’t go to a DM as soon as it’s scanned, that’s bull but atleast you know it is with one I suppose.

Got through at 1 hour 47 lol. Still no decision yet. She said it takes up to 10 days once with a dm. But shouldn’t be too much longer 😬😩😩 another weekend of not knowing
18 weeks today 14/7 x

@Mommaof2babas its so bad!! You are a legend though! Who knew withholding your number was a hack. They can’t fool us! 🤪 Good luck @Krys83 and @Jaysworld now you are in the Q! 🙏🏻

Hi everyone,

iv been silently watching for a few weeks my scan date is 13/07/23. I called on 25th October as I had a general query about my sons claim, lady I spoke to was lovely and had a look and said my claim was in holding queue and I should go to decision maker within 3 weeks. She said call back week commencing 13th November. I rang Tuesday to be told was with case manager and to give them call towards end of the week. I rang yesterday as it’s exactly 18 weeks for me and after a 2 hour wait I spoke to an awful woman who pretty much said everything I had been told was incorrect!!! According to her it’s been with a Decision Maker in a pile since it was scanned and it will get looked and when it’s my turn!!! Don’t call again you will get a text or a letter!!! I came off the phone quite annoyed and upset. I’m not calling again as it’s such a long wait and I can’t bare the feeling to speak to someone so unkind, she made me feel like I had caused her inconvenience by asking her to do her job :( I’m hoping I hear soon but time will tell. I’m Newcastle area. Well done to everyone that has been awarded and good luck to everyone waiting xx

I’m on hold too…. Can’t take another weekend of wondering. Hope I get someone helpful…

Hey ladies, have been following this thread for a while. I phoned this morning and was told it will go to DM next week. We have a scan date of 17/07

@Clairexdx Good grief lol

Hour and 27 on hold lol 18 weeks today

15 minutes on hold so far I wonder how long I'll be waiting till I get someone 🤣🤣

@Mommaof2babas it really is! I wonder why that happens, thank you for the tip xx

@Jaysworld @Krys83 it's crazy isn't it!!!! Good luck!

@Jude82 think you might be right, I've withheld my number and I'm now in the queue. I tried 5 times without it being withheld and it kept cutting off. Thanks for tip 🙂

@Mommaof2babas I have just tried ringing of withheld and I am through to the holding queue! I wonder if they have blocked my number somehow🤣 I have only called once before so that’s really cheeky!

@Lauren2121 i haven’t been awarded hun. My scan date was 14/7 last text 9/10. 18 weeks today. Been told all sorts this week. As Iv called pretty much everyday lol. But yest the lady wasn’t the most helpful. I was told on mon that it will be done anytime this week. So I was hoping x

@Jude82 that's really bad isn't it!!! I seen a comment on the last thread that someone kept getting cut off so they put there number as withheld and they got straight through to the queue!!

@Sskanf @Mummyrach13 I just put under payment and work coach that the reason I am only updating it now instead of June is because the wait time is 17.5 weeks and I only found out the date I was awarded and that is the reason for the late change of circumstances! Hope this helps!x

Just fyi for all the callers getting cut off straight after the automated message:

News

DWP needs to come clean about how many desperate callers they deliberately disconnect

The answer revealed that in March 443,000 calls out of a total of 517,00 had been blocked by the DWP - almost nine in ten callers. The practice is known by the DWP as ‘call-blocking’ and means that the DWP does not allow the call to enter the call waiting queue because there are too many people in it already. Instead, the line simply gets cut-off.

@Clairexdx congratulation on your award! Could I ask what area you are please as I’ve seen a range from 18-23 weeks, I just wondered if was to do with what area you live in? I’m currently on 15 weeks from scan date xx

Just called to check if they've received any of my evidence from school and diagnosis report gonna send ehcp paperwork too might aswell. They just take so long to even receive anything, havent received or scanned. The guy was very rude, he said I'm in the 5th holding pile I said what pile are they on at the moment and he said I can't possibly tell you that 😂 x

@Rebeccanew Thanks lovely 🥰

@Billie1993 Yep totally confused with the dates. It’s truly bizarre how they’ve skipped to the 27th July. Obviously happy for anyone being awarded but I can’t make any sense of it or how they work it out. I’m going out shortly so I’ll give them a call this afternoon and hopefully I’ll have some news 🤞🏻 I’ll update as soon as I know x

I’m currently on hold lol 14/7 18 weeks today. Last text 9/10. Lady yest wasn’t very nice so hoping for someone else haha x

@Jaysworld oh good it's not just me. Lol

I’ve got through the options but been on hold for an hour x it’s such a long frustrating process!

@Krys83 im having the same issue, I’ve tried about 5 times and it keeps getting cut off after I go through all the options

my scan date is 28/7 I called yesterday around 1pm I was on hold for 90mins and told it will go to a DM around 17.5 weeks so I am looking around the 29/11 for it to go to a DM well done to everyone that got awarded yesterday 😀