DLA Wait times part 20… (2023)

Im just wondering those who have been awarded and are on UC do you need to wait for the award letter to arrive to report the change? If so how long does it usually take to arrive? The man on the phone told me all the dates I needed last night but I'm a bit nervous about reporting it before the letter arrives! At the same time I don't wanna wait too long cos obviously it's already been so long waiting for the decision. Not sure what's best to do so thought I would ask on here ☺️ Good luck to everyone today! 🤞 For you all xxxxx

I tried to complain last week. The lady said it has to be in writing. Online it says we can make complaints via phone 🤔

Hi all been lurking on the post for a while…. My scan date is the 27th July for my DS, on hold now to see if they have scanned the more evidence I sent in……
i had to go through all the wait last year with my DD but that only took 13 weeks for the decision and back then they said they were working on the weekends to get through all the forms.

Called dead on 9am and on hold for 43mins. Wanted to know my scan date as never received a letter (know it was recieved 25th July as sent recorded). All I got told was claims are currently taking 17.5 weeks and not to call again as I will get a text message once a decision has been made. Never told me my scan date just said thank you for calling and hung up 🤦‍♀️

@MKAW222 thats awful ! Make sure you do an MR. I am thinking i will be declined not feeling hopeful at all anymore xx

@MKAW222 I am so sorry 😢 That sounds so hard on your daughter and family. Unbelievable and heartbreaking that you got a decline. I’d say you have to go for a MR and fight this for her ❤️ Good luck x

Is everyone else calling this number? Is this the only number?

Most hilarious thing about making a complaint for unreasonable delays and being treat poorly? …you have to call them! 😂 🤔 erm…

Just got off the phone after 40 mins on hold. We got declined. I am gutted for my girl. She has a rare bleeding disorder which causes her so many issues and also has severe hypermobility in all of her joints which cause her pain. I have to help her out of bed every morning, do all of her physio every day, cut up her food. I have to check her through the night in case she bleeds in her sleep. I have to help her stop the bleeds when they happen and help her to clean up. We throw away so many clothes and so much bedding that can't be saved. She can't go out unsupervised in case she has a bleed. She is 12 and this is really affecting her. I will wait for the letter and do an MR but not hopeful 😢 School support her with regular movement breaks and time out when she needs it. She has also been suffering with her mental health and has been self harming since May. This means she needs constant supervision and support. I am gutted 😢 😞 😭

@MangoPepsiLover It makes no sense does it. It’s as if they are not governed at all even though they are the government! And it’s as if they have no internal processes in place either. I give up for today. It’s stressing me out far too much. Good luck and I hope you are awarded asap!

@Jude82 Same if my key logger (only on the works software not on my actual computer, so it can't see me on here or Facebook) doesn't pick up I'm quick enough or theres to big a gap in submissions of work then I get a warning, too many warnings and I can lose my job. I literally need DLA for DD so I can cut my hours as she has so many falls.

@Keddie aww thays wonderful news if it's with a DM hopefully you get an answer end of today!
I'm not calling today either as the last few times I've called got told its not with anyone and ots deflating

Congrats all on your awards xx

@MangoPepsiLover I feel your pain. I am on the brink of frustrated tears here, I’d literally get disciplinary action against me for call avoidance at work if I kept disconnected customers yet it seems to be standard practice for this line! I deliberately selected another option second time after I got cut off and got through to a woman who said she couldn’t help as she just sends DLA forms out and I had rang wrong number- yes I know! But I wanted to ask her to transfer me internally or check her system for or update or something, anything 🤷🏻‍♀️ as I’m at a loss what to do here.. she very helpfully said I had to hang up and dial again and I would hopefully get through as no reason why I should be getting cut off. I said well I won’t get through as I tried for hours and hours this week and not spoken to anyone but her but cheers!! Give me strength honestly. Shouldn’t even have to ring in the first place! Sorry to rant. 😤 and breathe…

Congratulations and thanks for the reassurance!

my child is registered blind so I don’t think it would be rejected - it’s just so difficult waiting and wondering if I need to provide more information! It feels so archaic that it’s all done via paper and not email / online ect. Feels like it takes extra long - but that’s just me having a good moan 🤣🤣

tried to call three times now and it gets past the agonising menu to beep over and over and hang up 🤣 it’s gonna be a loooong morning - good luck everyone else!

@Sskanf @Rebeccanew Just got through! the lady was OK not great just ok lol. Basically I am with a DM now not a CM?? New evidence has been recd but not scanned on. Basically told to wait I am not calling again its giving me palpitations xx said i should hear early next week 😩

U have same date as me & when I rang yesterday they told me it should go with dm next week xx

Hi everyone,

long time lurker here.

I just got through to ask if I had time to send any additional evidence but my child was awarded yesterday! Super happy for him and it will help so much.

scan date 12/7
last text 9/10

Good luck to all those waiting for a response. I hope the wait isn’t too much longer for you all

Got through after 20 mins for the man to say claims are taking 18 weeks and I should hear something back next week.. it's 18 weeks on Tuesday so if not heard by next Friday I'm going to ring back. Hate this waiting game when it's probably going to be a no anyway😩

Congrats on awards this morning and hope we all hear soon! My daughters claim is 17 weeks since scan date tomorrow don't know whether to leave it until Monday to call though!

I just had a phone call from dla saying there will be an award but not sure what rate she was just ringing about being appointee as my d turned 16 Monday I will get a text by end off today and back pay and 1st payment will be in bank 3 to 5 working days so happy my scan date 7/7 good luck everyone

It makes such a huge difference and to not have the weight of worrying about it now must be amazing 😁

I really hope it won’t be much longer. After the way that person spoke to me yesterday it’s put me off ringing at all. It’s stressing me out so much not knowing and they just add to it when they speak to you like that 😩 I think I’m going to wait until Friday at 9am and call then and cross everything that it has been done by then. Surely it will if it’s been with DM since Monday? Xx

@Pumpkins3 thank you so much hun I’m still in so much shock right now, and can finally breath and get my little girl everything she deserves. I’m hoping not much longer for you also hun xx

@Cas1233455 I would definitely ring , I was 6/7 too and was told last Tuesday that it wasn't with a DM. Called Thursday and it had gone to the DM but no decision yet. There was still no decision Monday morning first thing when I called. I phoned on the off chance late yesterday afternoon and found out my son had been awarded at some point after I called on Monday! I had no text message or anything so don't rely on that. Good luck if you call them 🤞 for good news for you!

Scan date 14/7 allocated to dm today could take up to a week for decision.

Woo! So happy for you @Billie1993 🥳 You must be absolutely over the moon!!

@Sskanf thank you so so much 🩷🥰