DLA Wait times part 20… (2023)

I'm really happy for all the awarded but I do think they have July's dates all over the place as they seem to have skipped so many and gone way ahead
I was told this morning apparently every DM gets 10 cases to work through daily and some only work part time

I decided to call, but I've been on hold for over an hour, so I'm not feeling positive i'll actually get through, not expecting much of a response anyways x

@Keddie its not not when you suffer anxiety yourself! It’s ridiculous 18+weeks is a long time…are you calling tomorrow? xxxxxx

@Sskanf its a joke hun over 18 weeks I get the all go in different piles but surely they should make sure all them dates are done before going onto next dates…I never mean to sound rude or it’s the system it’s crazy xxxxxxxx

@Keddie I'm already on anxiety pills, gonna need to increase my dose at this rate. Didn't manage to get through today

@Rebeccanew everytime my phone pings my heart goes! we should not feel like this, gonna end up on anxiety pills lol xxx

@Keddie i feel the same! I’d rather know if it’s a decline or a accepr just to bloody have it over with lol xxxxxx

@Sskanf @Rebeccanew it just feels like such a messy process, geared up for the decline now. Feel like i just want it over and done with xx

@Clairexdx gd luck hopefully u get through before lines cut off. Keep us updated xx

@Keddie yep that was me sounds like your in my pile…was with cm Monday but apparently the cm wasn’t in so had to go to a different dm yesterday! It’s becoming a joke now xxxxxx

@Rebeccanew that's soo frustrating how can they be taking so long to go through it. They really need to employ more staff, so unfair how many of us have to wait 18+ weeks with no communication
@Keddie it is honestly so stressful, I can imagine jabbing a hard day at work must not have helped.🤞 awards come through in the morning x

I’m currently on hold 1 hour 10 mins- scan date 17/07

@Jude82 yes took nearly 2hrs to get through, she got HLC as she's only 4 no mobility till next year. Its such a huge relief it really is x

Iv caved and currently on hold. I think they may cut me off at 5 tho. 🤞🏻my scan date is 14/7. And they said anytime this week x

@Mumofasd3 Congratulations! Great you got award and great you got the txt! Did you get through to find out rates?
as you know I’m same date, same last txt and same city as you and I’ve heard nothing and I’ve also not been able to get through and speak to anyone! Despite calling again before and being on hold 34 mins before being cut off again! 😭 That’s 3 hours now over the last 2 days listening to that dreadful music and for absolutely nothing. 👀

@Sskanf @Rebeccanew its literally gave me a migraine today stressing over it! Work has not helped soooo busy. I was told Monday with a CM then today its with a DM, losing faith in it all right now xxx

@Sskanf iv just come off the phone no decision yet mine got moved to different case maNger as the one it originally went to wasn’t in…it’s becoming a joke now am over 18 weeks now xxxxxxx

@Rebeccanew are you going to call before closing? Gd luck if you do fingers crossed you have some gd news

@Keddie I really hope so this waits been so long. Did yours go to a DM today

@MrsB97 let me know if you call as I'm 2/8 and sane text date so would love to know what's happening

@Mummyrach13 oh hun I was the same, every time I'd wake up I would be straight on my journal looking cause for some reason I don't recieve texts anymore to tell me to look. But when they messaged about my backpay I recieved a text telling me to look on my journal. Maybe because it's more of a "official" message! I'm praying yours is sorted very soon! I'm happy uc was the last thing for me to sort and now I can just enjoy the rest of the year. I got both my girls accepted for dla this year so I can enjoy knowing they have everything they need!! Xx

@StephanieCee @Mummyrach13 they just wrote a message to me stating My payment has been processed for the 16th November so I'm presuming it will go into my bank tonight. But we will see xx

@Lollypops88 write on your journal to work coach and payments stating you would like to make a complaint and escalate your case due to recieveing no response and don't think you've been treated very good. I'm sure someone will be in a hurry to get back to you then! @StephanieCee mine took 2 weeks. I recieved the letter yesterday telling me how much they owed me but it was done via a case manager not the original decision makers so think they are backlogged... God knows when the actual backpay will hit my account though x

Call got cut after an hour and 10 mins on hold 😭 I’m still awaiting a decision, scan date 5/7 and was with CM on Monday

@Mummyrach13 i changed the circumstances the day i found out we where awarded and still nothing that was 3 weeks ago ! I rang them and they just say write on the journal .... 🤷‍♂️ who knows if it will be back dated