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Can I claim loss of earnings from my CM?

35 replies

Dep1704 · 11/09/2019 22:03

My CM had recently been suspended by Ofsted.
She explained the reasons and we supported her.
My child was one of the first children she took on 2 years ago when moving to the area and prior to the suspension she was great. My LG loved her.

Anyway we were on holiday last week when my LG was due to return. The CM advised on 3rd September that the suspension had been lifted and back to normal.
I sent her a message congratulating her and she was already aware we may want to change the hours (to give more to the CM)
She told is to call her when we got back.

We arrived home Monday and called and text numerous times with no response.
We called an text tuesday again numerous times with no response.
I then texted another parent who advised her children have gone back to her and have settled in no problem.( as she has moved address, which she still hasn't forwarded to us)

I have since sent her messages via my partner's phone, facebook and email with still no response.

The CM was due to have my LG today as the first day back. My partner had to take the day off (he is self employed so has lost earnings)
We have now started looking for another CMbut until we find one we are happy with, we will both have to take time off of work (I have no holiday left so it will be unpaid).

So my questions are, if anyone has any experience of this kind

  1. can we claim loss of earnings?
  2. should we report this,if so who to?

She hasn't provided 4 weeks notice as per pur agreement but the biggest heartbreak is that my LG is asking for her and the friends she has made there.

Any advice would be greatly apprecited

OP posts:
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TeachesOfPeaches · 18/09/2019 08:29

Perhaps she is in hospital?

CrotchetyQuaver · 18/09/2019 08:20

I can understand why you're so fed up, but I'd just let it go and move on - I think it's a load of hassle and I really doubt you'll succeed in your action. Obviously she's let you down very badly but I don't think you're going to get anywhere. All very strange though.

codenameduchess · 18/09/2019 08:03

Op, what does the contract say about limiting liability and consequential loss? I suspect it has a clause stating the CM is not liable for consequential loss, which is loss of earnings. I'd think that was pretty standard or every parent would sue their CM for every illness/unavailability.

You have to pay to file the claim so there's a reasonable chance you'll just end up out of pocket.

LIZS · 18/09/2019 07:53

What did you do for childcare when she was suspended? It sounds as if she was operating illegally as a cm if the care was not in her home. You need to ring or visit to find out what has happened.

BigSandyBalls2015 · 18/09/2019 07:46

I wouldn’t waste my time going through SCC, just put it down to experience and move on. Even if you win, if the CM hasn’t got the money then you won’t see it.

Dyrne · 18/09/2019 07:40

Have you tried calling her again? Lots of messaging, texting and social media, but have you actually picked up the phone and called her? Maybe try from someone else’s phone so she doesn’t recognise the number?

Dep1704 · 18/09/2019 07:35

Sorry she hasn't refused to provide childcare her last message to us on 3rd September was that she was looking forward to seeing our LG "next week" and to thank us for all of our support

OP posts:
Dep1704 · 18/09/2019 07:33

Hi

Just to clarify, we were told the reasons for suspension and it came to light that the CM hadn't lived at the address she was working from for 7 months plus other things. (again we supported her through all of this and didn't once judge or complain,which I feel we could have had a right to, however our LG was still happy going there and to us that was the main thing.)

I have been advised not to go to the property as it may seem agressive/confrontational behaviour.

I have also tried to contact her through childcare.co.uk and facebook but even now have had no response.

I would have accepted that she may not have space for my LG due to change in circumstances but would have liked the decency of a call or message after 3 years.

We were half expecting her to collect from the pre-school but she did not turn up.

We have now found a new CM but am still disgusted that she could not have just sent a message.

We have looked at the contract in detail and she has broken it so we are going to continue with SCC to try and regain some of our loss of earnings.

Thanks again for the advice, never heard of this kind of scenario before and certainly didn't expect yo be in it.

OP posts:
itsaboojum · 16/09/2019 07:54

LIZS, that’s a good point.

Has the childminder actually refused to provide care?

This is just one of many gaps in the information provided by the OP: hence the speculation being employed in an attempt to answer the OP"s question.

Bluntness100 · 15/09/2019 11:56

Op. No one here can answer this, I'm surprised some people are attempting to.

You need to read her contract. Whatever it says in there is what will be applied by any court. Normally there is a clause that says there is no liability if the service is not provided or something.

Whatever you agreed to contractually tells you the answer to this question. People can't guess what you've agreed to.

jannier · 15/09/2019 11:52

Sounds like she thinks you may have been the person who reported her for whatever got her suspended.

LIZS · 15/09/2019 08:14

Did you dp take your dd round to new address on Wednesday? Maybe the lack of confirmation reply was an oversight or went astray and she was still expected.

itsaboojum · 15/09/2019 08:07

What the OP might do is make a claim for loss of earnings which might panic the childminder into passing the matter on to her insurer. The insurer will then decide whether it’s worth their time defending, or cheaper just to pay. If the claim isa small one, insurers sometimes pay out on cases they know they could win, because it’s cheaper than mounting a defence.

itsaboojum · 15/09/2019 08:01

The contract, unless it is particularly badly drawn up, will limit the liability to the actual service provided.

This is not unlike claims against other service providers such as transport companies. If your train doesn’t run, you don’t have a right to claim loss of earnings or for wasted theatre tickets, or any other consequential losses, etc etc.

underneaththeash · 14/09/2019 21:03

8@itsaboojum that's not correct, the point of a contract is to mitigate any losses (financial or otherwise) if the other party doesn't hold up to their side of the contract.
Contracts are pointless otherwise.

itsaboojum · 14/09/2019 12:14

I find the circumstances intriguing and can’t help wondering if this might be a case of the childminder suffering domestic abuse.

If she had a partner who became violent, that would explain the 'personal reasons' and the Ofsted suspension (unsuitable person at the address) as well as the need to move, followed by Ofsted immediately lifting the suspension once she was operating from new premises. It could also explain the difficulties in contacting her: she’d probably change all her phones, email, FB, etc and be secretive with the address in order to shut out an abuser. I guess it could explain her rather odd behaviour too.

I suppose she might have smaller premises and be licensed for fewer children. If so, she could legally terminate the contract with immediate effect due to 'frustration of intent'. Or she might have changed her working hours and not be able to accommodate the new times you had previously hinted at, so assumed you didn’t want her?

Another possibility is that the contract only covered childcare services provided at the address shown on the contract. So maybe it became void once she had to move?

In any of these scenarios she still should have notified you. I’m not sure how likely or far-fetched these explanations are: I’m just looking at what might be possible, based on the minimal information given here.

itsaboojum · 14/09/2019 11:20

Much will depend on the contract, but I doubt you could claim loss of earnings. You’re buying a childcare/education service and nothing more: it’s not linked to any benefits that accrue to you as a result of that service being available. The childminder gets no additional reward when you do work, so she doesn’t have to accept any risk when you don’t.

Loss of earnings represent a 'consequential loss' in legal terms, which is difficult to enforce. There’s unlikely to be provision for this in the contract. The childminder could still argue that you are responsible for making your own arrangements for her being unavailable: there being any number of reasons why she might close at short notice.

underneaththeash · 12/09/2019 21:50

Yes, you can OP.
As a PP said, you can take her to small claims court - it’s very easy to file online and you can claim for any loss of earnings due to her breaching a contract.
It’s not within Ofsteds remit.

Dep1704 · 12/09/2019 09:34

Hi all.

Suspension has definitely been lifted as we have had official letter from Ofsted.

Our contract states we have to give each other 4 weeks notice on ceasing childcare arrangements.

I have now got her new address and will be going round there but currently focusing on finding a new CM (we have a meeting with one this afternoon)

Thanks for the suggestions I think I I will phone Ofsted as I think it is a disgraceful way to treat us and my child.

She has told me 1 week ago that she is looking forward to seeing my LG in September so the fact she is now ignoring us is so bizarre.

The suspension was due to personal reasons and then she had to have her new address signed off.

I am just so angry as she knows my LG and also knows that she is really bad with change (which is why we deferred her nursery place this year to keep her at the playschool this childminder collects from)

Thanks for all the advice so far. Will definitely look into some options.
X

OP posts:
AJPTaylor · 12/09/2019 07:51

It's impossible to say breach of contract without knowing what the contract says!

doublesheesh · 12/09/2019 07:30

Have you got ANY idea why she would have cut her ties with you and not the other parents? Can you ask the other parents for her address?

Sleepinglemon · 12/09/2019 07:26

Why was she suspended OP? Ofsted may still be interested depending on the reason for suspension.

NotSuchASmugMarriedNow1 · 12/09/2019 07:26

Bear in mind that you will only be successful is suing her if she's in a position to pay. Why do t you go round her new house to ask what's happening

AmIThough · 12/09/2019 07:22

If you have a written contract, what does that say?

8by8 · 12/09/2019 07:21

@GeorgieTheGorgeousGoat thanks I didn’t know that.

Maybe trading standards then? Do they care about businesses breaching contracts?