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Original poster

How do you charge?

41 replies

woahthere · 02/02/2013 19:41

I used to always have a policy of charging for a full hour from the start of the hour. One new client needed me from 8.30 - 5.30. I should have just charged an 8 - 6 charge really but for some reason this time I charged for 9 hours.

Now since starting client has quite a few times arrived early and a few times at 8.15 and sometimes at just after 8. On early arrival one morning and me opening the door and saying 'oh i didnt expect you quite yet, client said needed to arrive by 8.15 from now on really but could probably pick up 5.15.

I have now charged from 8 - 5.30 which I think is fair, but client is questioning me about it.

I just think where does it end, are the times going to keep changing, and how is it fair on the people who pay me from 8 - 6 but dont arrive until 8.10 and then pick up at 8.40. I cant start charging per the 10 minute slots can I, or am I being picky? I hate it when people quibble over 30 minutes, especially when I feel Ive already made an exception to the rule for them!

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ReetPetit · 02/02/2013 20:44

sorry the lol was at you answering the door in a state of undress HSMM, might try that myself next time Wink

ReetPetit · 02/02/2013 20:39

Grin lol

HSMM · 02/02/2013 20:38

No criticism woahthere - I have made plenty of my own mistakes over the years

HSMM · 02/02/2013 20:37

I put in my newsletter once that if they arrive early, they might be here before I'm dressed ... there were no early arrivals for some time after that Grin.

ReetPetit · 02/02/2013 20:22

the arriving early drives me nuts!! i need that 15 minutes to get my boys ready.
i leave them outside the door now too. they still dont get the hint Hmm

Original poster
woahthere · 02/02/2013 20:20

Yes HSMM, I should have stuck to my terms...this is what you get for trying to be nice! I do charge late and early penalty fees but only in a way of if they are late or early outside my open hours...not their contracted hours.

OP posts:
ReetPetit · 02/02/2013 20:18

will they definately always come at 5.15? if so, i would charge them the 9 hrs as youve agreed.
if they start collecting late (ie after 5.15) i would tell them you have de ided to start charging them a full day.
do your other mindees come before 8.30? if not you could refuse the earlier start time or charge double for that 15mins

TheDoctrineOfSciAndNatureClub · 02/02/2013 20:16

Could you say:

My usual t&c are for full hour payments, due to an oversight, your contract was an exception, I will continue to honour it on the existing terms but if you wish to change times I will need to move to my standard terms"

But... Do you charge late or early penalty fees? Because if you do, it won't take long before it works out cheaper to pay 8-6 anyway.

HSMM · 02/02/2013 20:16

Oh ... and they can knock on the door before 8am if they like, but I won't open it.

HSMM · 02/02/2013 20:15

I used to charge for the hours they use and now I charge 8-6, because that's when I'm available and I charge for my availability. The problem you have it that you didn't stick to your own rules when you started, so they are expecting to be able to pay for booked hours. Decide what you want to do ... revise your policies and give them the required amount of notice for the new fees.

Original poster
woahthere · 02/02/2013 20:15

Im sure that if you are solely a pay as you go service then it has its advantages, but I do contracted amounts to guarantee my wage each month.
I'm happy if they leave early too (although I like to be prewarned about it in case it mucks up plans) but arriving early can be annoying if you're not expecting them yet, you might not be ready.

OP posts:
badtemperedaldbitch · 02/02/2013 20:08

But I don't get any of the mucking about.....

Original poster
woahthere · 02/02/2013 20:01

Im not a pay as you go service though is the difference.

OP posts:
badtemperedaldbitch · 02/02/2013 19:59

I charge per minute used... So if they sign into 10 to and out at 10past I charge them 20 minutes.

It helps that my fees are divisional by 60 and I have a handy little spreadsheet that calculates the fees when I put the times in.

I market myself as a pay as you go service.....and I'm happy if they pick up early....

Original poster
woahthere · 02/02/2013 19:58

So how would you explain this to them ReetPetit? I feel like an idiot now for not just charging 8 - 6. In their eyes, it is still the same amount of hours, just at slightly different time, which I suppose is right, but you have to have some kind of cut off point dont you. Do other childminders just charge for the hour from the start of the hour or am i being too rigid?

OP posts:
ReetPetit · 02/02/2013 19:54

oh god, parent sounds awful. i cant stand it when they turn up early, to me its worse than picking up late.
stick to your guns on this.you are in the right. and if they start picking up past 5.30, charge your full day rate.
i can't understand parents who quibble over the odd couple of quid, personally i would want the person looking after my most prized possession to feel valued for the job they are doing and long hours they are putting in!