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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

CM-Why are my parents complaining!

31 replies

gardenpixies32 · 24/03/2011 18:54

Hi, I am a relatively new CM. I have 5 children at the moment. Most the parents are lovely and just get on with things, however, 2 parents are starting to irritate me with their complaining!

Parent 1 has now threatened to withdraw her son if I start charging her the hours he is at playgroup! I collect him in the morning, bring him home, give him breakfast, wait for my other mindees to arrive. Take all three of them in the car to drop the little boy at school. I also collect him at 3pm. This is three days a week. Obviously, I cannot fill the morning space and I have told his mother I need to start charging for his space while he is at playgroup. She has now threatened to withdraw him from my care. It is not worth my while for 3.75 an hour! By the time I take off my petrol cost I am making the grand sum of about 1.25 for that morning hour! I explained that if she wasnt happy to pay for the time he was at school, I wouldn't be able to drop him at playgroup in the mornings and I would advertise the morning vacancy.

Parent 1 has also moaned about her April bill as it is almost 100 pounds more than normal. I explained to her that if she wants me to care for him (additional hours) over the Easter holidays while playgroup is closed, it will cost more! I cant see why she doesnt understand this!

Parent 2 has now moaned to me about the fact that I want to charge her for the settling in period. I have offered her 2 free hours of settling in and the rest of the hours will be charged for. She said that nurseries don't charge a settling in fee. She has chosen to have 24 hours of settling in, surely she doesnt expect me to work for free for 24 hours!? I presume that when she goes back to work after maternity leave, her employers are going to pay her for the first 24 hours she is back at work!

I am starting to get fed up of some parents thinking I am some sort of Mary Poppins free babysitting service! I am trying to make a living like any other person out there!

What do other childminders out there think?

OP posts:
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PrincessConsuelaBananaHamok · 24/03/2011 19:14

ah right, 10 weeks is plenty of notice for change

gardenpixies32 · 24/03/2011 19:11

Rita, parent 1 was always aware that we would review her contract with regards to payment when in another setting.

OP posts:
gardenpixies32 · 24/03/2011 19:10

Thanks for the advice Princess. I will draw up a Settling in Policy.

I gave parent 1 10 weeks notice that I will start charging her.
Parent 2 - I never gave her the indication that settling in was free. Surely she doesnt think that 24 hours of childcare will be free? I dont know many people who would work that long for nothing!

OP posts:
RitaMorgan · 24/03/2011 19:08

I can see why Parent 1 is complaining if you didn't charge at first and now you are changing the terms - what is in your contract/policies? It's unfair to sign her up then later change your charges.

PrincessConsuelaBananaHamok · 24/03/2011 19:06

ok

parent 1, how much notice have you given her that you want to start charging for time at other settings?

parent 2, if you have changed your tack partway into the arrangement then yes, she might well be peed off as prev thought the settling in would be free

have a look at your policies, redo them if they don't make your practices clear to new parents

onepieceoflollipop · 24/03/2011 18:59

I'm not a cm but I am a nosy parent which is why I read your post. (also I had a cm for 18 months and we had a great relationship)

Afaik (locally anyway to me) all cms charge the hours that a preschooler attends playgroup. That's just the way it is and most parents accept this.
Parent 1 is being unreasonable about being charged more for the Easter holiday imo.

Parent 2 (imo) has a bit of a point. 2 hours settling in isn't much, however (again imo) 24 hours free is a bit much to expect.

My cm gave us 2 hours free (initial session) then I think 3 hours to include lunch. Then a half day free. So all in all about 9 hours free.

I felt that 9 hours was reasonable but would have paid for the half day (and I think I offered). :)