Right, so you go into M and S, you don't like the clothes, do you go to the manager and have a go at him for his clothes, no, you either buy and wear the clothes or you go else where.
Now I don't know about many childminders, but think how many of you speak towards the situation of agencies or government people, not naming names. You do this as you are stressed, have loads of stuff on your plate and you are all having a right go at these people.
Now babysdays in reality has not been around very long. When you start up a business, you don't have loads of people to help, you have little money and have to do it all yourself until you build the business and then manage to employ people to help, but this can only be done when money comes in, money can only come in as people buy. The more people that buy the more people one person has to deal with, as well as re inventing lots of other bits for the system to please everyone.
Writing computer softwear is not easy and its very time consuming, that's why web designers charge so much. Now I don't know how many people use babysdays, but I would assume its probably 4000 or more, how is it possible for a small company to constantly answer everyone when they call. Eventually when its big enough and the funds are their, no doubt they will have dedicated call handlers, but that's expensive.
I wish people could look beyond everything and thing of what Mark is actually doing, and has done for us, he has invented something that has saved my life, I wish people would see, in life some people may get stressed, they may be trying to help people constantly and could snap or get fed up, is it a wonder, with that many people to please and running a new business with probably a small work force, not an easy thing.