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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

One appointment, one issue

117 replies

monkeymamma · 14/10/2026 12:51

I genuinely think this policy (at our GP surgery and I assume widespread) is deeply harmful to patients.

I was given an appointment today with the paramedic - no idea why not a GP - to talk about worsening symptoms (painful, bloated belly, difficulty urinating, sickness, reflux, dizziness). I mentioned that the symptoms are making it hard to know what to take for migraine (chronic sufferer). She snapped ‘that’s a separate appointment.’

The thing is, it’s not really is it? The symptoms I’m having are clearly hormonally driven (worse/unbearable around ovulation) but she didn’t ask about that or really anything about me as a person.

And how do you decide which symptoms are connected to the issue you’ve booked in and which aren’t? Aren’t they going to miss really obvious things if they refuse to understand what is going on with the patient as an actual person, as opposed to a single symptom or problem?

OP posts:
stichguru · 15/10/2026 21:01

I don't think the policy is deeply harmful or even slightly harmful, unless you happen to see an incompetent muppet instead of someone who knows what they are doing. You were unlucky and clearly saw an incompetent muppet. I have no medical training and a fair idea that all the symptoms you mentioned could be linked, the fact that your supposed medical practitioner didn't is a problem with her woeful lack of knowledge she needs for her job.

The policy is to stop you bringing your ingrowing toe nail into today's appointment, which is fair enough.

likelysuspect · 15/10/2026 20:37

Its a massive issue, dangerous, inefficient, costly and harmful

Its part of how backward the NHS is and how disjointed and disconnected health care is in this country.

EvieBB · 15/10/2026 20:28

PissedOffNeighbour22 · 15/10/2026 07:52

@PumpkinSeasonIsHere I thought he was joking at first! He’s one of the 2 partners - I saw the other one once and had to do a breathing test and he told me I was ‘shit at breathing’ 😕.
I’ve tried leaving reviews online but they get removed and I got a warning email about leaving negative reviews on care.

I’ve moved house now so it’s a larger surgery and getting an appointment is very difficult!

Did he actually say you were "shit" at breathing?!!!

itsgettingweird · 15/10/2026 19:53

You’re absolutely right.

I had constipation and then a lumo
formed in my abdomen.

They wouldn’t treat them as seperate and kept saying IBS and faceal impaction.

ignored other symptoms.

Grudgingly eventually sent me for an ultrasound still stating feacal impaction suspected.

Found a huge 8cm complex cyst probably on my ovary which couldn’t be seen due to the mass and within 13 days I’ve just an MRI under the cancer pathway.

If they’d listened to me months ago instead of constantly saying buy laxative OTC it may have been caught earlier.

The only bright side is the cyst has a much higher chance of being benign - but we have a family history of ovarian linked or ovarian cancers.

Arlanymor · 15/10/2026 19:51

monkeymamma · 15/10/2026 19:43

But wanting to talk about one connected thing is not the same as rocking up with a list of 29 things! Are you really saying that because some people don’t respect your time, those of us who do should suffer anyway?

I think the poster was saying the opposite, not sure how you read it as that? She was surely saying that she wants as much information as possible - so much so that she was willing to listen to 29 symptoms in one appointment...

monkeymamma · 15/10/2026 19:46

JustforAlice · 15/10/2026 06:57

It’s crazy and currently I’m filled with rage about this situation as I have spent 2.5 years telling my doctor there is something seriously wrong with me but he wouldn’t look at all the connecting issues and would get me to choose a couple of symptoms to discuss. And a week ago I finally discover I have MS. Just how much more permanent damage has been done because he took 2 years to refer me to neurology and then wrote such a shit referral in Jan I was triaged as non urgent by neurology so didn’t have MRI’s done until mid sept?

I’m so sorry this happened to you @JustforAlice and for everyone else on this thread who has been suffering and poorly. Hoping that everyone gets the help they need ❤️

OP posts:
monkeymamma · 15/10/2026 19:45

LoveThemToVits · 15/10/2026 02:25

Not what you're asking, but vitamin B1 (thiamine) deficiency can cause all those symptoms. Your doctor is unlikely to know anything about that though as doctors aren't trained in nutrition.

EO Nutrition on YouTube has lots of videos about it if you want to find out more.

Thank you @LoveThemTo!At this point anything is worth a try 🙏 I have really suffered with Vit D deficiency before so I can believe it could cause all sorts of mischief if I’m not getting enough B1.

OP posts:
monkeymamma · 15/10/2026 19:43

LunaTheCat · 15/10/2026 06:57

I am a GP.. really happy to see your list as I can scan though and see what’s most important and likely related ..and make a plan to tackle over several appointments .. I will tell you if too much for 1 appointment and make a plan.
i once had someone go berserk though because she wanted to talk about a whole lot things and the one thing I wanted to talk about was her chest pain.. I couldn’t make her see that chest pain was the most Important thing.
My record for a 15 minute appointment was 29 things !

But wanting to talk about one connected thing is not the same as rocking up with a list of 29 things! Are you really saying that because some people don’t respect your time, those of us who do should suffer anyway?

OP posts:
monkeymamma · 15/10/2026 19:40

JustAnotherWhinger · 15/10/2026 08:48

They’d be playing a dangerous game if they did as paramedic is a protected title.

Unlike nurse, which currently isn’t. Which a PA at our surgery definitely happily allowed people to think he was…

She was wearing a paramedic uniform and a badge that said her name and ‘paramedic’ and we went into a room which also said paramedic. I’m pretty sure she was!

Please don’t think I’m dismissing paramedics, I have had some really positive appointments and help in the past. But I wasn’t told it wouldn’t be a GP, and I don’t think she was able to fully tackle the issues I was experiencing.

It also just felt so dismissive that I couldn’t get any help with the issue of pain relief. I knew I was starting with a migraine, and knew I’d have nothing to dull the pain when the time came as it didn’t seem ok to take codeine when my stomach was so bad. As it was I woke up in agony at 3am, took ibuprofen, then had horrific stomach pains as well as horrific migraine pain!

It occurred to me today that it could also be something like a gastric migraine which would totally be connected… but because we weren’t allowed to talk about it, the chance to make the connection was missed completely.

OP posts:
monkeymamma · 15/10/2026 19:28

Thank you so much to everyone who has commented on this thread especially with some really supportive and kind comments. I left the appointment feeling really low, and it has helped so much to feel I’m not alone.

OP posts:
EBearhug · 15/10/2026 19:04

PumpkinSeasonIsHere · 15/10/2026 02:45

It might be done differently elsewhere, but when I’ve gone for flu jabs for example, they do everyone in a couple of days. It’s more efficient for them I guess to deal with them all at once. So mentioning another health issue really would be inconvenient at that time.

I agree with the rest though!

Yes, that's how they've done it in the past, but it doesn't seem to be so this year (unless it was because I ignored the text telling me to book when it first came in.)
I am back tomorrow to talk blood test results, so I will ask if they can do it then as well, which will then free up an appointment for someone else, if they agree.

DottysCollywobbles · 15/10/2026 13:40

The trouble is they look really cross if you “help them out” with a diagnosis gleaned from Dr Google.

I guess GPs are swamped with the worried well, but it does mean they are inclined to fob off the genuine cases. I was told I had indigestion, and then indigestion again (ozemaprole) until I was 7 stone and ended up with a ruptured gallbladder. I suppose that 99 out of 100 people do just have indigestion, and they can’t assume everyone is really ill.

ithinkthereforeyouarewrong · 15/10/2026 13:16

if I have a issue I do a load of research and look what I think it might be and if it is what tests/ referrals I need. I then go to the doctors and tell them. Sometimes they agree but I have also been fobbed off. But I never go looking for them to advise anymore.

KassandraOfSparta · 15/10/2026 12:33

I totally agree about not joining the dots and some symptoms being related. I saw the GP several times with "anxiety" which was being caused by peri-menopause and they didn't even look on my notes to spot I'd had a hysterectomy 3 years previously. Or that I had attended with repeated UTIs for the same reason.

People are trying to squeeze multiple issues into one appointment because you simply cannot book multiple appointments. Getting a routine appointment means hanging on the phone for 30 minutes while you listen to "you are.... number 26... in the call queue" and then you might if you're lucky get an appointment for 2 weeks time. My GP does no online anything, no email, no video calls, no e-consult.

The whole GP system is falling to bits. We have recently had a private GP open near us, a 30 minute appointment is £95 and they cna usually see you the same day. It is a very popular service.

Goldengirl123 · 15/10/2026 12:26

I k is it’s so annoying as they could all be linked. Book a double appointment next time

Hellzbellz25 · 15/10/2026 12:25

We have paramedics at the surgery where I work but they’re for acute problems like ear infections and uti’s - it works great for that and eases the doctors workload bit it sounds like you need a gp for this! I’d go anyway if it’s all they are offering and the paramedic should refer you to a gp

PumpkinSeasonIsHere · 15/10/2026 12:09

LunaTheCat · 15/10/2026 06:57

I am a GP.. really happy to see your list as I can scan though and see what’s most important and likely related ..and make a plan to tackle over several appointments .. I will tell you if too much for 1 appointment and make a plan.
i once had someone go berserk though because she wanted to talk about a whole lot things and the one thing I wanted to talk about was her chest pain.. I couldn’t make her see that chest pain was the most Important thing.
My record for a 15 minute appointment was 29 things !

29 things 😮 That’s really quite impressive.

I can’t even imagine how many people come in with lots of unrelated complaints (to make GPs so jumpy). I have ADHD and write down what I want to say as it saves time - sometimes my mind goes blank - and I’ve been told off for that as well.

I really do wonder about the general public!

LittleGreenDragons · 15/10/2026 10:14

I agree that is it a very dangerous practice. How would i know which symptoms are relevant? I'm not a doctor, with 5 years of medical training, am I?

Phineyj · 15/10/2026 08:58

BaronessBomburst · 14/10/2026 13:45

Back in April the University Medical Centre at the Radboud in Nijmegen (the Netherlands) organised a 48 hour diagnosis hackathon for exactly this reason. They took the files of 33 patients with long term undiagnosed conditions and put them together with specialists from different departments to actually talk to each other. They made breakthroughs in multiple cases because they were able to join the dots.

That's amazing!

JustAnotherWhinger · 15/10/2026 08:50

Our GP has moved to filling in an online form to get an appointment (with good things in place for those who can’t) and it has actually helped with the multiple issues thing.

I don’t think they’d have picked up my long term knee issue being the cause of my neck pain (I was walking funny to compensate) had I not been able to put everything down in detail for them to read.

JustAnotherWhinger · 15/10/2026 08:48

EmeraldRoulette · 14/10/2026 14:08

I also wondered this for a different reason

A paramedic is usually very good.

I wouldn’t put it past physician associate to use the term “paramedic” because of the backlash against physicians associates.

They’d be playing a dangerous game if they did as paramedic is a protected title.

Unlike nurse, which currently isn’t. Which a PA at our surgery definitely happily allowed people to think he was…

EppingIsFun · 15/10/2026 08:46

I agree, OP. My policy says it has this practice but in reality, the doctors never seem to enforce it and are always happy to address concerns more holistically. I am mindful that they only have 15 mins per slot and try to keep it as succinct as I can, but it depends on the issue really doesn't it?

DottysCollywobbles · 15/10/2026 08:44

I had a good one: I had an issue and the GP started banging out a prescription. I tried to expand on the issue and the GP snapped that my appointment included her writing prescription so my time was up. (I had had far less than 10 minutes.)

For anyone with a physical-type problem I would advise going straight to a good physiotherapist. They spend time actually identifying the problem, there is no wait for treatment and they can usually cure it! Hang the expense, it’s worth every penny for a shoulder/knee/foot etc.

Myblueclematis · 15/10/2026 08:43

I have steroid injections for arthritis, around two a year so far.

For these appointments, I have to ring the surgery, they make a note of my details and where the injection is sited, then I wait for someone to ring me and give me an actual appointment after running it past the doctor to decide whether or not I can have the injection. As I only seem to have two a year, I am within the criteria for having them.

My GP surgery seems to be one of the better ones locally and I am pleased that I can make these appointments by actually phoning and speaking to someone directly (even if I am on hold for a while) rather than struggling with an e-consult form online.

If I get a different health issue though, that might be a lot trickier to get an appointment. 🤔

PissedOffNeighbour22 · 15/10/2026 07:52

@PumpkinSeasonIsHere I thought he was joking at first! He’s one of the 2 partners - I saw the other one once and had to do a breathing test and he told me I was ‘shit at breathing’ 😕.
I’ve tried leaving reviews online but they get removed and I got a warning email about leaving negative reviews on care.

I’ve moved house now so it’s a larger surgery and getting an appointment is very difficult!