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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

One appointment, one issue

117 replies

monkeymamma · 14/10/2026 12:51

I genuinely think this policy (at our GP surgery and I assume widespread) is deeply harmful to patients.

I was given an appointment today with the paramedic - no idea why not a GP - to talk about worsening symptoms (painful, bloated belly, difficulty urinating, sickness, reflux, dizziness). I mentioned that the symptoms are making it hard to know what to take for migraine (chronic sufferer). She snapped ‘that’s a separate appointment.’

The thing is, it’s not really is it? The symptoms I’m having are clearly hormonally driven (worse/unbearable around ovulation) but she didn’t ask about that or really anything about me as a person.

And how do you decide which symptoms are connected to the issue you’ve booked in and which aren’t? Aren’t they going to miss really obvious things if they refuse to understand what is going on with the patient as an actual person, as opposed to a single symptom or problem?

OP posts:
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Monty36 · Today 16:01

dizzydizzydizzy · Today 15:56

i think we’re actually mainly agreeing on the prescription thing. So yes dispensing practices that meet pre-defined clinical standards get rewarded - so for example prescribing generic rather than branded drugs, or prescribing statins for patients who meet certain criteria. Why is that an issue? These measures save the NHS money and should provide better health outcomes.

I think when you mix money for as an incentive for reaching a target on prescribing, you are in danger of compromising how you practice medicine.
I think that is the problem.

dizzydizzydizzy · Today 15:56

Monty36 · Today 14:43

I did not say they did. They do get money via the NHS if they meet certain targets. Dispensing practices can earn extra money for doing so. Some get incentivised payments for issuing certain types of drugs.
To suggest they do not get money via prescriptions would be incorrect. The problem is they are businesses.

i think we’re actually mainly agreeing on the prescription thing. So yes dispensing practices that meet pre-defined clinical standards get rewarded - so for example prescribing generic rather than branded drugs, or prescribing statins for patients who meet certain criteria. Why is that an issue? These measures save the NHS money and should provide better health outcomes.

Monty36 · Today 14:43

dizzydizzydizzy · Today 14:34

Therr are certainly isssues with GPs but it’s not true that they make money every time they write a prescription. And although they are businesses, they are not like private healthcare in that they are not making a profit on each consultation. Their income is based on other factors such as the size of their list and certain performance targets.

I did not say they did. They do get money via the NHS if they meet certain targets. Dispensing practices can earn extra money for doing so. Some get incentivised payments for issuing certain types of drugs.
To suggest they do not get money via prescriptions would be incorrect. The problem is they are businesses.

dizzydizzydizzy · Today 14:34

Monty36 · 14/10/2026 13:25

Ten minutes. Seven if you are a regular and they consider you a bit batty and/or a pest.

It is not good enough. A bit longer and they might save themselves more appointments.

I do find they can be trying to see so many people in one day it cannot help them do their job properly.
Some surgeries intake is wide. Too wide. And too many work part time and not full time.
One of the issues is that they are businesses. And so want to make money by giving you tablets ( they get money from the NHS if the practice meets various tablet targets), but spend less on actual staff.

It has to change. There has to be a better model.

Therr are certainly isssues with GPs but it’s not true that they make money every time they write a prescription. And although they are businesses, they are not like private healthcare in that they are not making a profit on each consultation. Their income is based on other factors such as the size of their list and certain performance targets.

Muffsies · Today 14:18

Wajeehakamran · Today 12:54

I can understand your frustration. Symptoms don’t always fit neatly into separate boxes, and sometimes the wider picture is what helps a clinician understand what’s going on. I appreciate appointments are limited, but patients should still feel listened to and have a chance to explain how their symptoms might be connected.

It's why complex conditions like MS are so under-diagnosed. The symptoms are multiple, and very far-ranging. A GP has to add up lots of different presentations, usually over a long period of time.

I actually think that AI could be used to review a patient's full history and prompt a GP ask specific questions or flag conditions they should be ruling out. It could never replace a qualified person examining a patient, and I wouldn't like to see AI making diagnosis and prescribing (not yet, anyway), but I would provide the GP with a back-up check to allow them to work more efficiently and wholistically.

Muffsies · Today 14:08

Yup, stiff neck is classic. You may find you need to change your pillow or sleeping position. Body pillows are great for side sleepers and if you get sore hips, and you can get orthopaedic pillows specifically for sore neck. Some take a bit of adjustment to get used to, so do a bit of research, don't get the really expensive ones! I can recommend a chiropractic adjustment if you can afford it.

The RSI was miserable, I'm so grateful to the GP for spotting it was made worse by the peri. When I thought about it I remembered that carpel tunnel syndrome is common in pregnancy, and my RSI was terrible when I was expecting, but never gets mentioned with meno!

Wajeehakamran · Today 12:54

I can understand your frustration. Symptoms don’t always fit neatly into separate boxes, and sometimes the wider picture is what helps a clinician understand what’s going on. I appreciate appointments are limited, but patients should still feel listened to and have a chance to explain how their symptoms might be connected.

CleverlyBeery · Today 10:14

Thanks so much! I definitely get a stiff neck from sleep fairly often and have various minor allergies eg dust ... I am a state in the morning. Luckily don't suffer from RSI - that sounds horrendous Sad

Muffsies · Today 07:58

CleverlyBeery · Yesterday 23:43

Sorry to go off on a tangent but could you tell me about the stuffy nose and peri?

Since it started being autumnal outside I'm frequently sniffly and snotty.

Sure! Fluctuating oestrogen causes systematic low-grade inflamation throughout the body. So you might notice a constant stuffy nose, stiff joints, and flare-ups of pre-exsisting autoimmune conditions. Inflammation is also what causes the brain fog. Pregnancy can cause these symptoms too, but with perimeno it tends to be more severe.

The inflammation made my RSI so bad it was constantly burning from my wrist to my elbow, i couldn't even pick up a jar of coffee. I've also started getting stiff ankles and achilles in the morning. Inreased HRT has calmed the RSI, but it took months before i could use that arm properly again. Frozen shoulder is also a common complaint in perimenopausal women.

Look up Hormonal Rhinitis. You can get a nasal spray with a mild steriod in the pharmacy. Once you've delt with the inflammation, regular use of saline spray helps to keep the skin high up in the nose clean and less irritated.

CleverlyBeery · Yesterday 23:43

Muffsies · 14/10/2026 13:09

You're right OP, in your case the two issues are connected and it's relevant to ask about current medications and how they interact with the matter you are there for. You weren't bringing up a separate matter like an ear infection or a broken toe.

Edited to add: my gp was treating my peri and asked about other symptoms, i said constant stuffy nose and my RSI had got almost unbearable. He said both matters were hormone related and gave me an increased hrt script and some anti inflammatory nasal spray. Thing is it didn't cost him more than 2 minutes and meant i'm more productive at work, and i won't have to make further appointments down the line that will cause more backlog at the surgery.

Edited

Sorry to go off on a tangent but could you tell me about the stuffy nose and peri?

Since it started being autumnal outside I'm frequently sniffly and snotty.

Autumnalhibernationisthedream · Yesterday 23:39

That good old adage of ‘the thing you suddenly say ‘oh by the way I also …’’ about being the thing that will get the gp thinking is so true.

LunaTheCat · Yesterday 23:35

Monkeymama … I am always really happy to look at a list and go through and say what may be related .. but then I need to make a plan to deal with what’s important and ,maybe related , and what isn’t.
Its not fair on me , or other people waiting, if there is a list unrelated things and I am not doing a good job of if I try to deal with all of them.
I am a good GP.. I work hard, I really have genuine care and regard for my patients. I don’t usually have tea break and this week I missed my lunch break to help someone who needed me and was in crisis.

thefeelingofbeingalive · Yesterday 09:47

The thing is though if everyone did this every appointment would overrun. I bet you’re the type to sit and complain about appointments being delayed!

EvieBB · Yesterday 09:22

monkeymamma · 15/10/2026 19:40

She was wearing a paramedic uniform and a badge that said her name and ‘paramedic’ and we went into a room which also said paramedic. I’m pretty sure she was!

Please don’t think I’m dismissing paramedics, I have had some really positive appointments and help in the past. But I wasn’t told it wouldn’t be a GP, and I don’t think she was able to fully tackle the issues I was experiencing.

It also just felt so dismissive that I couldn’t get any help with the issue of pain relief. I knew I was starting with a migraine, and knew I’d have nothing to dull the pain when the time came as it didn’t seem ok to take codeine when my stomach was so bad. As it was I woke up in agony at 3am, took ibuprofen, then had horrific stomach pains as well as horrific migraine pain!

It occurred to me today that it could also be something like a gastric migraine which would totally be connected… but because we weren’t allowed to talk about it, the chance to make the connection was missed completely.

My thought is that she will be qualified as an Advanced Practitioner. That is to say that, yes, she initially trained as a paramedic and then will have had to complete a further 3 years' training (similar to GP training) in order to be able carry out her role effectively. She will then need to debrief at the end of each day with a GP.

FedUpCelery · 16/10/2026 17:15

Conniebygaslight · 14/10/2026 17:45

Goodness we are so lucky with our local surgery. They regularly send out information on their FB page and are a huge part of our community. I went 2 weeks ago and my GP actually asked about my life and family and encouraged a conversation. Nothing is too much trouble they are amazing

This is what it used to be like.

I realised after my last appointment that the person I saw must have been more interested in checking boxes.
I went in with my one thing but they were more interested in asking unrelated questions which once upon a time my family doctor would have known the answers to because he was on top of not just my care but my family's care.

I've also learnt not to say anything unless you want to see it written in your notes. I was paddling hard, trying to build some sort of connection with the practitioner that I saw and there was one of my throw away comments written down when I checked my notes (other important stuff was not recorded).

In addition, if anxiety is a resolvable symptom of the thing you suspect is wrong with you, try to mention any other symptom but that one or you risk being ever more labelled with anxiety and any future physical symptoms put down to it (diagnostic over shadowing)

FedUpCelery · 16/10/2026 17:01

I had a recent experience of the same and ended up paying for private blood tests.

Then I was gaslighted that 'we wouldn't have said that, let me check who your last appointment was with......oh it was me....I wouldn't have turned you down for blood tests'.

jacks11 · 16/10/2026 16:31

Whyarepeople · 16/10/2026 14:48

The demand exists because of the 10 minute appointments - if the same system continues, the same problem will continue. Obviously, changing things would be difficult and require a big initial push, but the fact is that most people don't want to keep going back to the doctor over and over - they want their issues dealt with and once that's done, the demand will go down.

Unfortunately, I don’t believe that this statement is correct. It is very convenient to think the one single change would revolutionise the primary care model to such an extend that the current profound mismatch of resource vs demand would suddenly be resolved. It’s a nice fantasy, but it’s exactly that- fantasy.

The truth is the problems are complex, wide-ranging and not solely rooted in primary care/GP failings. You would need to simultaneously fix problems in: GP and practice nurse recruitment and retention; the significant issues with primary care/community clinical support, such as district nursing, community pharmacy, rehab (OT/physio); community/cottage hospitals; and the availability of home care, including rapid response services. That’s before we even touch on the problems within secondary care and how they impact on primary care services (and yes, problems within primary care also impact on secondary care too).

It is simply untrue that the demand is driven solely by the 10 minute appointment system. I am sure longer appointments, allowing for a more holistic view would have an impact both on appointment demand and improving patient care and the patient experience- particularly for those with complex and/or chronic illness. But it would not, on its own, reduce demand sufficiently for it to offset the reduced number of appointments available without increasing waiting times. It’s something which has actually been looked, the conclusion from modelling would suggest your assumptions about the impact are not borne out. It would require a substantial increase in clinical staffing and, in some cases, expansion in physical resources such as larger surgeries to accommodate this. It’s not that it cannot be done, but it has to be financed and the clinical staff available.

I am not defending the current system it as the ideal. It isn’t. If you were designing a modern, effective healthcare system, the current system (both in primary and secondary care) is absolutely not what you would produce.

Whyarepeople · 16/10/2026 14:48

jacks11 · 15/10/2026 23:19

In an ideal world, I would agree that longer appointments would be a good idea. However, the current mismatch between demand and resource is such that it would simply create a new set of problems, because if a GP had 30 minute or 45 minute appointments- or however long is decided upon- they will inevitably be able to see fewer patients in a day.

So even if it did result in fewer repeat consultations (which I agree it probably would), that reduction would need to be very substantial to prevent the almost inevitable consequence of longer GP appointments leading to even longer wait time to see a GP (which would be viewed as unacceptable). I have grave doubts that the reduction in repeat appointments would equate to the number if appointments lost due to lengthening appointment times.

I don’t disagree with the principle, the practicality under the current resourcing model seems likely to cause other issues. the resource- financial and staffing- is highly unlikely to change in the near future.

The demand exists because of the 10 minute appointments - if the same system continues, the same problem will continue. Obviously, changing things would be difficult and require a big initial push, but the fact is that most people don't want to keep going back to the doctor over and over - they want their issues dealt with and once that's done, the demand will go down.

Mumsgirls · 16/10/2026 00:23

Ridiculous. I have chronic complex issues and only see one gp as he knows and understands and remembers which is very efficient.However you have to book ahead. If something urgent comes up you get a gp in training, which can be ok , but they seem to follow a script. I have no objection to a nurse giving me antibiotics and have seen a pharmacist for a med review. I would only let an actual doctor diagnose me. I dread my lovely gp retiring as I know many don’t have this luxury.

jacks11 · 15/10/2026 23:19

Whyarepeople · 14/10/2026 13:37

It is harmful to patients and it is totally inefficient and wastes a shit-ton of money.

So many studies have shown that if you do the 10 minute one-issue model, people keep coming back over and over, progressively deteriorating between appointments, so that by the time all their issues are dealt with they are far more complex than they would have been if they had just been dealt with properly on day one. Every bit of evidence clearly demonstrates that the only way to save money and ensure people are kept healthy is to give them as much time as they need in an appointment, covering every possible issue. The 10 minute model is wasteful and inefficient and GPs hate it. I can't understand at all why they persist with something so stupid.

In an ideal world, I would agree that longer appointments would be a good idea. However, the current mismatch between demand and resource is such that it would simply create a new set of problems, because if a GP had 30 minute or 45 minute appointments- or however long is decided upon- they will inevitably be able to see fewer patients in a day.

So even if it did result in fewer repeat consultations (which I agree it probably would), that reduction would need to be very substantial to prevent the almost inevitable consequence of longer GP appointments leading to even longer wait time to see a GP (which would be viewed as unacceptable). I have grave doubts that the reduction in repeat appointments would equate to the number if appointments lost due to lengthening appointment times.

I don’t disagree with the principle, the practicality under the current resourcing model seems likely to cause other issues. the resource- financial and staffing- is highly unlikely to change in the near future.

SootysCaravan · 15/10/2026 21:33

I have found taking my own notes (that I am happy to hand over) saves them time and they are more open to discussing the crossover due to having some of the ‘legwork’ in front of them.
I understand not all GP’s view this as helpful but mine finds it particularly useful and my appointments are much more efficient.
Hope you get sorted soon OP

Makebelieveanotherlife · 15/10/2026 21:29

I’m ever so grateful for private medical care, it’s a necessity now it seems. Went to the Gp the other day and I think I spoke about 7 different issues, went away with a few referrals too. It’s an absolute joke, 1 appointment per issue

likelysuspect · 15/10/2026 21:26

When you try to book a double appointment you get the Spanish Inquisition anyway, why do you need it whats the symptoms, who has told you to book a double appointment, questions questions questions

Rosscameasdoody · 15/10/2026 21:20

One appointment one issue is the reason that early diagnosis and treatment of cancers is so bad in the UK. My DH had a cluster of symptoms and I was reasonably sure that they were indicative of something serious. When we saw the GP she was only interested in the main one - shoulder pain, dismissed the rest and said they weren’t connected so he would have to make another appointment. She diagnosed him with a trapped nerve in his shoulder - he’d been suffering with worsening pain over a period of about five months and had seen the same GP at the practice throughout this time - fobbed off with painkillers and anti inflammatories.

This time she reluctantly referred him for physio. He never got there - before they could make him an appointment he fell and broke his femur. Apparently this is the strongest bone in the body and the ease with which he broke it prompted a full investigation when he got to hospital. He had lung cancer which had spread to his bones and the shoulder pain was apparently a common symptom when paired with the other symptoms which we tried to report and which the GP dismissed - I believe in favour of the easiest diagnosis to get us out of the surgery.

He never recovered - they couldn’t even treat the cancer because while in hospital he developed pneumonia secondary to it and had to be placed on a ventilator. He died a week later. They may not have been able to change the progression of the disease but at least we would have known about it earlier and would have had the opportunity to say our proper goodbyes. Instead of which I watched him slip away in front of me, unable to communicate. I will never trust another GP as long as I live.

CharlieCoCo · 15/10/2026 21:17

Ive seen the dr 3 times in 3 weeks because i can only talk about 1 thing at a time. I even said surely a 3rd app is a waste of your time too and she said yes but im running way behind (and it was only 9.15am) and so you need to come back. What's worse is i wss being referred to the hospital for a skin issue and I wanted to talk about another skin issue, so they could very well be related. I also have a chronic condition and my body react different, so really, I do need to talk about "unrelated" issues because they need to know the whole picture to diagnose properly.