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What’s the point in the NHS?

683 replies

younknow · 25/09/2026 23:20

I fell over at work today. My ankle was immediately black and blue and swollen, so I hobbled off to urgent care in a taxi.

I waited for four hours, I was x-rayed and told there were no breaks and a severe sprain. The doctor told me I’ve likely torn ligaments in my ankle and will be sore for three months.

I asked what sort of follow up would be given and she all but laughed at me, saying that I could get myself a support on Amazon if I wanted. I said I couldn’t even weight bear and she said I could also pick up crutches if needed. She then said I could refer to physio but “ChatGPT would give me a plan”. I asked if I’d be scanned to find out how badly damaged it is and she said there was no chance.

What is the point? Genuinely, what are we paying for when even things like this are being directed to Amazon and A.I?! I can’t believe it.

I remember 15 years ago my mum tore ligaments in her ankle and she was scanned the same day it happened, put in a boot and on crutches for six weeks, had a course of physio and consultations with an orthopaedic surgeon to discuss a plan if it didn’t improve.

What’s going on?!

OP posts:
ThisRedZebra · Yesterday 20:08

QueenOfHiraeth · 25/09/2026 23:29

Your mum was very lucky. I tore ligaments in my ankle about that same time, went to A&E, told soft tissue injury and advised to buy an ankle support and find private physio as wait would be too long on NHS.
About 5 years later I went over on the same ankle and it broke, was told at that time this was possibly caused by weak ligaments due to poor physio treatment after previous injury
The NHS has not failed in the last few years

Same. 20 years ago, multiple visits for turn ligaments. Think I got an X-ray one of the times, never got crutches or support bandages or anything.

Did the same abroad with private care. Paid 1000s for the scan, the crutches and someone to wrap my foot. The result was the same. Rest up. Ice and elevate. It sucks but sometimes there's nothing you can do, and limited care for sprains definitely isn't a new thing with the NHS

Sienna234 · Yesterday 20:07

Its never even occurred to me to seek professional help for a sprain. I can understand needing to check it wasn't broken, which they did. I geniunely think most people would at that point be relieved and go home.

PenelopePinkerton · Yesterday 20:07

You’ve sprained your ankle. It’s not serious so get over it. You know what to do.

ThatGoldScroller · Yesterday 20:07

yabu this is a very common injury. You have been checked that you don’t need a cast or surgery - that is the point of the NHS. You just need time for your body to heal.
Scanning your ankle and a support are not going to make it better quicker.
it takes about 3 months for ankle to heal.
Physio exercises are on chat GPT, physios don’t have secret special exercises for ankle injuries.

Kirbert2 · Yesterday 20:05

Soupdragonsanonymous · Yesterday 19:59

I went to one yesterday. Was in there for 25 mins and the physio was very thorough. Probably unlucky in the area that you're in.
To get an examination and a set of exercises was most likely all you needed. What else do you expect, for them to assist you with the actual exercises?
I don't think that the NHS is particularly wonderful in general but there are some staff and services that are amazing. Their biggest problem is underfunding and being understaffed.

I was going to say, my son sees both NHS physio and private physio and the only major difference is that he sees the private physio more often.

So many NHS physio appointments and it's never been just a set of exercises to do at home with my son.

Yogabearmous · Yesterday 20:03

quietlysad · 25/09/2026 23:33

My uncle broke his hip 18 months ago and was left unable to move and in pain for 11 days with no treatment or care plan, his wounds got infected and he died of sepsis. Just because your husband got care doesn’t mean that the nhs is fit for purpose. By the grace of god your husband survived but many more perish every day due to disgraceful care. Factually hundreds of people every day die because of inadequacies in A&E. Open your eyes and be very grateful because you are one of the lucky ones.

This sadly. I think the NHS is brilliant, but years of neglect and it’s now on its knees.

Jolouhan · Yesterday 20:03

XDownwiththissortofthingX · 25/09/2026 23:37

It's entirely possible that 15 years ago that course of action was entirely unnecessary because it did not produce better outcomes than self-referring for physio and purchasing an athletic support, so what you are actually experiencing is a streamlining, an improvement in cost-efficiency, and all the things NHS detractors frequently moan and whinge about actively being shown to be baseless.

But that wouldn't produce a good moan thread. 😐

Yep.

Some ligament injuries (for example a ACL tear) DO require management, and it is possible that sort of injury is what your Mum had, but most soft tissue ankle injuries do not.

The (likely highly experienced) nurse you saw could likely identify the ligament involved from the location of the pain on palpation and the swelling, and knows the best management for it. More contemporary research shows the importance of movement and use of ankles in soft tissue injuries. If you give crutches someone is likely to delay or minimise movement of it which reduces blood flow, leading to an increase in healing time and a higher likelihood of complications like DVTs or poor healing. It sounds like you received the most up to date evidence based advice :)

In relation to physio - an Emergency or Urgent Care centre can simply not carry physiotherapy advice for every injury they come across - that would be madness. They can refer to physio - but would typically only do so for someone unable to self refer because then the individual can identify how they’d like to be contacted etc. A simple soft tissue ankle injury would require quite simple movements and exercises and googling or chat GPT would get you those much quicker than waiting for a referral (which will prioritise patients that needed in person appointments- which your type of injury doesn’t). If you want NHS physio, self refer. If you want in person physio quickly, make a private appointment.

I have no way of knowing how your injury compares to what your Mum had, but it sounds like you’ve received appropriate management.

As an aside about the difference over time, I have been an ED nurse for a little over 8 years now. When I started out a day when we had 300 patients through the dept (in 24hrs) was a big big day. Now we routinely see over 500. That’s a HUGE increase in 8 years and the budget has not increased in line.

samarrange · Yesterday 20:02

Badbadbunny · 25/09/2026 23:37

Why compare with the USA rather than France or Spain who have perfectly good Affordable healthcare systems?

Indeed, although while the French system is to some extent insurance-based, the Spanish one is pretty much a carbon copy of the NHS/private split in the UK. French people who are used to their system covering everything turn up on holiday, get ill, go to the first clinic they see, get a large bill, and are then surprised that their EHIC won't cover it (because it gives you the same deal as local people, not the same deal as you get at home, so they should have gone to the public clinic).

But your overall point is well taken. There are 40+ different healthcare systems in Europe, and the NHS/Spanish model is the outlier. It annoys me when legitimate criticism of the NHS is turned into a binary "Well, it's that or the US system".

Soupdragonsanonymous · Yesterday 19:59

Slightyamusedandsilly · Yesterday 19:52

And frankly, NHS physio is pointless. A 5 minute examination and a set of exercises.

I used to think that was what physio was until I had private physio. THAT was worth having. I would never both with NHS physio again.

I went to one yesterday. Was in there for 25 mins and the physio was very thorough. Probably unlucky in the area that you're in.
To get an examination and a set of exercises was most likely all you needed. What else do you expect, for them to assist you with the actual exercises?
I don't think that the NHS is particularly wonderful in general but there are some staff and services that are amazing. Their biggest problem is underfunding and being understaffed.

GreyhpundGirl · Yesterday 19:58

I was admitted as a consequence of visiting A&E, diagnosed with heart failure. Suffered a cardiac arrest- thankfully while in hospital as I'd probably be dead, kept in for two weeks for umpteen scans and procedures. Had a defibrillator fitted, have had a ton of follow up procedures. Am on life long medication. That's what the NHS is for.

GetBernie · Yesterday 19:57

Pippa12 · 25/09/2026 23:24

My husband suffered a perforated bowel and sepsis in July. The nhs performed life saving surgery for him. He’s led next to me right now when he very nearly wasn’t.

That’s the point of the NHS.

These are the times when the NHS is great. Hit by a bus? Great. Accidentally cut your arm off with a chainsaw? Great. Burst appendix? Great.

Anything that won't kill you today if not seen to immediately? Pretty shoddy.

Soupdragonsanonymous · Yesterday 19:54

inerja · 25/09/2026 23:24

You paid to see a nurse for free. She would have been at least 50£ without the nhs lol

It's not really free though is it? That's what we pay tax for.

Slightyamusedandsilly · Yesterday 19:52

And frankly, NHS physio is pointless. A 5 minute examination and a set of exercises.

I used to think that was what physio was until I had private physio. THAT was worth having. I would never both with NHS physio again.

HermioneWeasley · Yesterday 19:51

IMO free at point of use isn’t working any more

My GP surgery has a sign up about wasted appointments

I saw a physio privately yesterday. She said one of the reasons she left the NHS is that people didn’t bother with the exercises she gave them and people are much better when they’re paying

I was speaking to a paramedic at a party who says they see the same guy multiple times a day. He’s very mentally ill. They’re not allowed to not go to him.

society has changed since the 1940s. People don’t take responsibility and don’t value what they don’t pay for.

Slightyamusedandsilly · Yesterday 19:50

inerja · 25/09/2026 23:31

Yah it would be… have you seen the costs in the USA?!

I'm not making light of the OP's lack of care. I've experienced similar in the NHS.

However, £50 for urgent care in the USA would have been maybe 25 years ago. My cousin in the US without medical insurance paid that for having their hand looked at way back then. These days, urgent care in the US these days would be nearer to $2,000-3,000. That would be without any treatment. Just to be seen.

TorroFerney · Yesterday 19:50

LoveItaly · 25/09/2026 23:54

It’s not always easy to access private healthcare even if you can afford it, you often need a GP referral.

You don’t you can see a private gp. Referral usually if you have Bupa or similar.

lovely gp receptionist got me in the same day for excruciating period pain and gp immediately did a referral for an ultrasound. I’ve Bupa so have gone private but even so that’s good service.

shuggles · Yesterday 19:49

@younknow She then said I could refer to physio but “ChatGPT would give me a plan”

Lol.

Idontpostmuch · Yesterday 19:47

OneAmusedOtter · Yesterday 19:19

15 years ago I had a nasty sprain to my ankle. I was seen in A&E, had an x-ray. Crutches, and physio appointment. No scan. Doesn't need it. Yes, soft tissue injuries are pants, but you only need a few physio sessions to show you the rehab. Seeing a physio does nothing - it's your commitment to rehab outside of a clinic setting. Ice, elevation, physio - motion is lotion.
You got seen, your got an x-ray and for the princely sum of whatever the car-park cost. If it's not getting better, see your GP for onward referral. You'll get your scan is after a few weeks of standard treatment there's still significant instability and pain hasn't improved. Clinicians have clear treatment pathways based on symptoms not patient preference and almost all sprains will resolve that way. Can you imagine the no of MRI scanners we'd need if every little sprain got a scan so the patient can feel special and not whinge on social media?

Actually, seeing a physio can make a big difference. The physio I saw privately wasn't much good, but for a different injury I had good attention from an NHS physio. He observed me doing the exercises and fine tuned them. When one of the exercises was a bit much for me and set me back a bit, he gave me different exercises to allow me to work back up to being able to do the more ambitious exercises. I had printed sheets and online links to remind me of the exercises I'd been shown but the real value was in being monitored at my sessions.

restingbitchface30 · Yesterday 19:47

They delivered all 4 of my babies safely. They worked on my son for an hour to get him breathing. All for free. That’s the point of the nhs and I’ll be forever grateful. Are they stretched, yes. Are they perfect, no. But we are very lucky. Some children in Gaza are having to be operated on without anaesthetic. Count your blessings.

ThisCosyGreenGuide · Yesterday 19:45

younknow · Yesterday 09:28

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!

You sound very entitled.

Are you the kind of person that usually demands paracetamol on prescription when you could go and buy it for pennies?

DadJamie · Yesterday 19:45

younknow · Yesterday 09:54

Ummm, again, no. You’re wrong.

No they are correct, or at least partially. A sprain can mean slight stretching and minor damage to the ligament, a more significant partial tear of the ligament fibres, or a complete tear. In most cases, it’s the former.

LathkillDale · Yesterday 19:45

Coco1379 · Yesterday 19:23

The point is that your visit cost you nothing. In the US you’d have paid +$1000.

We pay for the NHS through our taxes. It’s not “free”. I’d rather we had the same health system, as the insurance based ones in Europe.

Ireallycantthinkofagoodone · Yesterday 19:41

@bafta16 - that what painkillers are for

bafta16 · Yesterday 19:40

Cheeky19863 · Yesterday 18:55

You did! Stop being a drama queen trying to waste NHS services! Youve sprained your ankle thats all

It's very painful.

SoLateToTheParty · Yesterday 19:39

You can report the nurse to PALS, she obviously doesn’t sound like the NHS and care that you deserve. Working in it myself, I know this is the minority that work for them and not the majority. We wouldn’t survive in the UK if it wasn’t for NHS!