Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

What’s the point in the NHS?

737 replies

younknow · 25/09/2026 23:20

I fell over at work today. My ankle was immediately black and blue and swollen, so I hobbled off to urgent care in a taxi.

I waited for four hours, I was x-rayed and told there were no breaks and a severe sprain. The doctor told me I’ve likely torn ligaments in my ankle and will be sore for three months.

I asked what sort of follow up would be given and she all but laughed at me, saying that I could get myself a support on Amazon if I wanted. I said I couldn’t even weight bear and she said I could also pick up crutches if needed. She then said I could refer to physio but “ChatGPT would give me a plan”. I asked if I’d be scanned to find out how badly damaged it is and she said there was no chance.

What is the point? Genuinely, what are we paying for when even things like this are being directed to Amazon and A.I?! I can’t believe it.

I remember 15 years ago my mum tore ligaments in her ankle and she was scanned the same day it happened, put in a boot and on crutches for six weeks, had a course of physio and consultations with an orthopaedic surgeon to discuss a plan if it didn’t improve.

What’s going on?!

OP posts:
Thread gallery
5
TallSturdyGirls · 25/09/2026 23:31

younknow · 25/09/2026 23:27

At least for that £50 I might’ve received proper advice and help!

You obviously havent been to a physio privately. Usually £60 with a consultation (often more). The X ray would be somewhere between eighty and a hundred quid.
So we are at about £120 on a good day. Wait until there is no nhs, and these prices will go up so much more.

ToKittyornottoKitty · 25/09/2026 23:30

If you honestly can’t see the point in the NHS then you are one lucky person in life.

seahorsessky · 25/09/2026 23:29

Sometimes things go well, and I don't like the idea of someone being ill because they can't afford private. But what happens, in many cases, is people who are struggling to pay end up going private, because teh care on the NHS is so bad. I know of several people who really struggled to pay, but did so because they worried they might be dead otherwise. One was in such pain she was thinking of ending things, so her family paid for her op, But not everyone has family who would.
You should be able to get more help than that with your foot-some people still get what your mum did all that time ago.
I got better than you did earlier this year, for something similar. Still had to wait ages for care, but did get crutches!

QueenOfHiraeth · 25/09/2026 23:29

Your mum was very lucky. I tore ligaments in my ankle about that same time, went to A&E, told soft tissue injury and advised to buy an ankle support and find private physio as wait would be too long on NHS.
About 5 years later I went over on the same ankle and it broke, was told at that time this was possibly caused by weak ligaments due to poor physio treatment after previous injury
The NHS has not failed in the last few years

inerja · 25/09/2026 23:28

younknow · 25/09/2026 23:27

At least for that £50 I might’ve received proper advice and help!

Well then pay it! No one is making you use the NHS.

you know what you’re asking for would have been £1000s and there’s nothing they can do for ligaments?!

younknow · 25/09/2026 23:28

Pippa12 · 25/09/2026 23:27

You’ve sprained your ankle?? It will be sore for 3 months. She’ll refer you for physio. What do you need?

NHS definitely has its faults, but I’m not sure what you want different.

Proper treatment - in other countries a sprain is treated seriously and taken seriously! If you’re suspected to have torn ligaments you get a scan and proper treatment, not told to walk out and go on Amazon if needed. Even 15 years ago it was different!

OP posts:
CleverlyBeery · 25/09/2026 23:27

So the only care it can provide is emergency surgery?

Did you think this is what the poster was trying to say? I certainly didn't read it as that.

OP, it's ridiculous that you were directed to Chat GPT, but that's one employee.

There is quite a large difference between 'the NHS' and 'an NHS employee'.

The things we are paying for are numerous; I'm sure you don't actually want them listing in full - but some things we need to pay for ourselves.

younknow · 25/09/2026 23:27

inerja · 25/09/2026 23:24

You paid to see a nurse for free. She would have been at least 50£ without the nhs lol

At least for that £50 I might’ve received proper advice and help!

OP posts:
Pippa12 · 25/09/2026 23:27

younknow · 25/09/2026 23:24

So the only care it can provide is emergency surgery?

I’m glad he had life saving surgery. But the NHS isn’t fit for purpose if it’s directing injured people to Amazon and A.I.

You’ve sprained your ankle?? It will be sore for 3 months. She’ll refer you for physio. What do you need?

NHS definitely has its faults, but I’m not sure what you want different.

younknow · 25/09/2026 23:24

Pippa12 · 25/09/2026 23:24

My husband suffered a perforated bowel and sepsis in July. The nhs performed life saving surgery for him. He’s led next to me right now when he very nearly wasn’t.

That’s the point of the NHS.

So the only care it can provide is emergency surgery?

I’m glad he had life saving surgery. But the NHS isn’t fit for purpose if it’s directing injured people to Amazon and A.I.

OP posts:
inerja · 25/09/2026 23:24

You paid to see a nurse for free. She would have been at least 50£ without the nhs lol

Pippa12 · 25/09/2026 23:24

My husband suffered a perforated bowel and sepsis in July. The nhs performed life saving surgery for him. He’s led next to me right now when he very nearly wasn’t.

That’s the point of the NHS.