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Bank worker has just lectured me on my spending

236 replies

kissfromaroses · 17/09/2026 17:15

I have been saving for a big shopping day for a while now. I’ve realised I hate going out to the shops so have instead done it online.

I transferred the savings into my spending account this morning and through the day have ordered bits and bobs. I tried to order something this afternoon and the card got blocked.

No worries, I call them to clarify.

The worker went far beyond fraud protection, in my eyes. She told me I was irresponsibly spending, I need to be careful as it looks like money laundering, and I’m now a red flag to lenders!

I didn’t ask for any of this. I’ve saved for six months to spend about £1,200. AIBU to consider a complaint?!

OP posts:
Huckleberries · 17/09/2026 21:58

I think you came across a really terrible member of staff

You’re saying you also booked a weekend away

Let’s say that was five or £600

Then you could easily spend the rest.

I don’t get it really - flagging up and unusual pattern is fine, I understand the block

But telling you you’re spending irresponsibly is really something else!

i’ve got some really old experiences of this, two times the bank said to me “ you spent so much money” but my mother was visiting so it was concert tickets and meals out and stuff like that. It wasn’t a lot of money and it was over about a week I think.

justasking111 · 17/09/2026 21:59

WombatCowgirl · 17/09/2026 21:50

Oh I had this! I sold my car as part exchange at a dealership. To pay for the rest of the brand new car 32k, I had taken out a car loan from my bank. But guess what? The payment was declined and I had to talk to 3 different people at length, all asking ridiculous questions like "why do you want to buy this make and model? Is this the price you'd expect to pay? What does the gear lever look like? What was your old car's milage?" Why did they try to stop me from spending the loan they'd given be a week before, explicitly for this purpose? When I said I was buying It because of the colour I was told that was a silly reason. It was excruciatingly stressful as the dealer was embarrassed and drumming his fingers , my children were also mortified, and I'd already surrendered my old car and was due to go on a driving holiday the next day! I have given up alcohol, and this has been the closest I have come to "needing" a drink in the old way, when I got home!

That's happened to us. The dealership said it happens when you buy a car outright rather than on a lease.

Krevlornswath · 17/09/2026 22:01

What were the actual words they used? I think there's a difference between commenting that the spending is unusual or beyond typical spending (for you, which it is) and explaining that that has flagged an alert, and outright saying you are being irresponsible spending your money and shouldn't be.

I don't think that it being flagged for potential fraud is necessarily unusual, if it's not normal for you to spend on goods such as these and you suddenly were. That's exactly the kind of thing that might indicate someone else had acquired your card or card details.

Notasbigasithink · 17/09/2026 22:04

kissfromaroses · 17/09/2026 17:15

I have been saving for a big shopping day for a while now. I’ve realised I hate going out to the shops so have instead done it online.

I transferred the savings into my spending account this morning and through the day have ordered bits and bobs. I tried to order something this afternoon and the card got blocked.

No worries, I call them to clarify.

The worker went far beyond fraud protection, in my eyes. She told me I was irresponsibly spending, I need to be careful as it looks like money laundering, and I’m now a red flag to lenders!

I didn’t ask for any of this. I’ve saved for six months to spend about £1,200. AIBU to consider a complaint?!

And this is exactly why we must do everything possible to ensure we dont become a cashless society!!!
Ive had my banks block 3 purchases in the past 2 years and freeze all my accounts. It took nearly two days of being sat in a branch on the phone to their head office with a screaming 2mth old baby in tow for them to sort it out at one point!
I absolutely despise how they can 'control' your spending! Its my fucking money!!!!

Huckleberries · 17/09/2026 22:07

Notasbigasithink · 17/09/2026 22:04

And this is exactly why we must do everything possible to ensure we dont become a cashless society!!!
Ive had my banks block 3 purchases in the past 2 years and freeze all my accounts. It took nearly two days of being sat in a branch on the phone to their head office with a screaming 2mth old baby in tow for them to sort it out at one point!
I absolutely despise how they can 'control' your spending! Its my fucking money!!!!

But cashless are not most of us do our stuff Online

I’m just out of interest. What kind of amount did they block?

I think sometimes they just get overzealous with protecting people and I don’t like this new over 60s rule. Like most of us will still be working and yet the bank decides that we’re not bright enough to decide how we spend our money.

VioletMatilda · 17/09/2026 22:10

DH has to notify our bank if he has a work trip abroad and will be using his card abroad. On one occasion they blocked his card because he had used his card in a toy shop, buying gifts to take home to our kids.

Apparently, buying gifts for children is an abnormal thing for a father to do whilst on a week-long business trip.

fashionqueen0123 · 17/09/2026 22:12

Money laundering by moving some money out of savings and going online shopping! 🤣

Grumpyoldcat · 17/09/2026 22:13

£1200 is hardly a fortune. Are you sure he/she was actually telling you off or just pointing out or explaing why your card had been declined, which in itself is good because i imagine online spending in one day with lots of shops probably would raise a red flag that the card is being misused.

MarthaBeach · 17/09/2026 22:16

BishBashBoshDumpling · 17/09/2026 18:02

I was looking for a new violin.

I had saved tens of thousands and been in the market for about two years, looking for the right one. Found it. But it was £6k more than I had saved.

I decided that it was really "the one" and I didn't want to let it go. Decided to put the extra £6k on a credit card and pay it off over the next year.

Obviously the card was declined, because to fair, it was unusual activity!

Phoned up to sort it out, and declare that yes this attempt was me etc etc - only to find myself pleading with the bank worker to allow me to make the transaction because in her words "£6,000 is a lot of money for a violin".

And the rest love.....! None of her fucking business.

ETA - it was from a very large, very reputable London based dealer well known to all of the music colleges and a big international dealer of fine instruments. Not like it was dodgy "barry-sells-violins-ltd"

Edited

This is a complete tangent - but you must be a professional musician. Have you read 'An Equal Music' by Vikram Seth? I'm not a musician but your post reminded me of it.

Notasbigasithink · 17/09/2026 22:17

Huckleberries · 17/09/2026 22:07

But cashless are not most of us do our stuff Online

I’m just out of interest. What kind of amount did they block?

I think sometimes they just get overzealous with protecting people and I don’t like this new over 60s rule. Like most of us will still be working and yet the bank decides that we’re not bright enough to decide how we spend our money.

Not huge amounts but unusual purchases in 'their' opinion!
They can literally control your spending if they want to. There are thousands of examples of people having transactions stopped or their accounts frozen for no legitimate reason

AskingQuestionsAllTheTime · 17/09/2026 22:19

AmnesiacsDream · 17/09/2026 21:17

Except OP doesn't care about that, does she?

Well, sure, but it's quite important that the woman at the bank should be reminded that she really ought not to tell people they might be suspected of money-laundering. If that was what she said.

Daygloboo · 17/09/2026 22:24

kissfromaroses · 17/09/2026 17:15

I have been saving for a big shopping day for a while now. I’ve realised I hate going out to the shops so have instead done it online.

I transferred the savings into my spending account this morning and through the day have ordered bits and bobs. I tried to order something this afternoon and the card got blocked.

No worries, I call them to clarify.

The worker went far beyond fraud protection, in my eyes. She told me I was irresponsibly spending, I need to be careful as it looks like money laundering, and I’m now a red flag to lenders!

I didn’t ask for any of this. I’ve saved for six months to spend about £1,200. AIBU to consider a complaint?!

Years and years ago when i was in college i went overdrawn briefly. I was new to having a bank account and hadnt learnt to manage money properly. I went into the branch to talk to someone behind the counter and the man said the most extraordinary thing to me. He said " I'm not surprised you are overdrawn. You students are terrible. You eat off the floor dont you. " I was shocked. To this day I dont really even know what he meant. I suppose he just wanted to have a go. I switched banks !!!

TheYorkshirePudding · 17/09/2026 22:32

Tell them to fuck right off

AmnesiacsDream · 17/09/2026 22:33

AskingQuestionsAllTheTime · 17/09/2026 22:19

Well, sure, but it's quite important that the woman at the bank should be reminded that she really ought not to tell people they might be suspected of money-laundering. If that was what she said.

No reason OP should dilute what she is concerned about to highlight other people's concerns. Of course, if OP is worried about that too, that's a different matter.

aliceyyyy2654 · 17/09/2026 22:35

TheYorkshirePudding · 17/09/2026 22:32

Tell them to fuck right off

That would go down very well I’m sure. Some companies have been known to end services of customers who are abusive to staff. Swearing at a worker is never appropriate, it’s immature and shows low intelligence. OP should file a complaint if she isn’t happy with what was said.

PearTreeBoat · 17/09/2026 22:35

Did they actually scold you, or did they simply point out why your card was blocked and give you an explanation of what caused it, I.e. your unusual spending pattern that particular day.

The worker simply pointing out what/why the system flagged your account isn’t them scolding you, nor judging you, they were simply giving you an explanation (possibly poorly worded) as to why you card got blocked today.

TY78910 · 17/09/2026 22:39

did she outright just say that or did you ask her questions and she was just answering them?

Isittimeformynapyet · 17/09/2026 23:46

DoreenCorkhill · 17/09/2026 18:03

My 86 year old mother was asked what she was spending a substantial amount of money on when withdrawing from her bank account she replied ‘ Dancing boys gin and the rest will go up my nose ‘
She’s a card 🤣

Fabulous. I've often imagined about saying something similar on winning a TV game show 😄

dayslikethese1 · 17/09/2026 23:50

Booking a weekend away and spending a few hundred on clothes after 6 months saving doesn't seem an unusual thing to do. Weird that this caused a block.

Legoreflexology · 18/09/2026 00:13

I've had the bank stop my card when they said I was spending an "unusual amount" - it was mid December and I was doing Christmas shopping, and only had one day to get things done.
Difference between that (which I thought was reasonable) a d the OP is that for me the bank unblocked my card after my explanation and that was that. No lecture about spending money or that I should be going to charity shops rather than the high street to buy gifts.

JaceLancs · 18/09/2026 01:24

I had a payment stopped recently because I made x purchase in a specific location and then under an hour later tried to buy something else in a different location - they’ve obviously not heard of motorways lol
A while ago was unable to make a payment to a car dealer for a used car for DP - the annoying thing was I’d gone into the bank the day before to discuss best way to make the purchase and they said bank transfer was fine and would note on system etc etc
Thankfully car dealership were very amenable and let us drive away in a vehicle which we hadn’t paid for! Although they did have our old car as security
Finally bank blocked a large amount jewellery purchase - despite having plenty of funds
I made a complaint and was given compensation for inconvenience/embarrassment the dealer said it was very common for anything over £10k

Malbecfan · 18/09/2026 10:37

NRTFT but 24 years ago I borrowed £50k from my dad as a bridging loan. We were buying a flat for MiL but her house sale was protracted by a woeful Estate Agent and we needed to complete on the purchase. As soon as we completed the sale, literally 3 weeks later, I tried to pay dad back. Except Barclays didn't allow it, even though we were both Barclays customers with the same sort code! They said it sounded "dodgy"! I told them to look back at my transaction history - £50k came in from dad's account, this was the repayment. They still didn't believe me. So I told them to ring the branch and speak to the long-serving and truly wonderful cashier there who knew both of us personally. The transaction went through.

maudelovesharold · 18/09/2026 10:46

OrchardOwl · 17/09/2026 17:37

It would annoy me, but I wouldn’t complain. It would be a very minor annoyance that I’d forget about a few minutes later, not worth wasting my time complaining, and not worth wasting the call handler and their manager’s time by having to deal with the complaint.

I wouldn’t think it was a minor annoyance to be informed by a bank employee that I was irresponsibly spending, I need to be careful as it looks like money laundering, and I’m now a red flag to lenders! I’d be extremely worried about potential financial repercussions.

mondaytosunday · 18/09/2026 11:02

Back in the day I did a mortgage application and the broker went through my bank statements and commented on how much money I spent one month at a certain department store. I pointed out that was the month I moved into my flat and needed curtains, kitchen items, bedding etc. I thought as it was my money and I could afford it what did it matter to him? They weren’t recurring payments that would reflect my ongoing ability to pay a mortgage (and don’t even get me started that my mortgage was lower than my rent anyways).
Unless you are a vulnerable person this was definitely overstepping.

YourAmberExpert · 18/09/2026 11:04

Odd, I spent £20k other day on a car and didn't get told off. Chip and pin.

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