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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the Child Maintenance Service is rubbish?

4 replies

CMSWoe · 16/09/2026 10:43

Ex was removed by the police a month ago. I opened a CMS case online the next day, providing his new address (he’s living at work premises). It has never allowed me to log in, and speaking to a human takes 30m on hold or more. It’s been “referred to the technical team” twice.

Ex has ignored letters asking that he confirms his address. His employer (who is his friend) has been contacted to provide confirmation. If neither reply, the case will be closed.

AIBU to think this is awful? He’s a PAYE employee.

OP posts:
CMSWoe · 16/09/2026 11:15

The money I’d get is a pittance, but frankly better than nothing.

OP posts:
DeflectionAndWhataboutery · 16/09/2026 13:47

CMSWoe · 16/09/2026 10:43

Ex was removed by the police a month ago. I opened a CMS case online the next day, providing his new address (he’s living at work premises). It has never allowed me to log in, and speaking to a human takes 30m on hold or more. It’s been “referred to the technical team” twice.

Ex has ignored letters asking that he confirms his address. His employer (who is his friend) has been contacted to provide confirmation. If neither reply, the case will be closed.

AIBU to think this is awful? He’s a PAYE employee.

If he's PAYE they will get him one way or another, and it will be backdated to the start of your claim.

JustAnotherWhinger · 16/09/2026 13:50

The case absolutely should not be closed simply because of no reply. It’s a legal requirement for business to comply.

If they’ve genuinely said they’ll close the case then go and see your MP asap and ask them to get on to CMS.

there is a specific team that deal with MP complaints.

Lmnop22 · 16/09/2026 13:55

Yes CMS is shit. Also the number of men who would do anything not to give their kids a penny whilst still acting like their dad of the year is shit.

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