Call centre-type role where your metrics are sent out to you every single week by your team leader in a list, alongside the rest of your team's.
It shows how many calls you made per hour, each call duration, exactly what 'status' you were in between calls, how long it took to write your after-call notes, how long you spent on lunch etc.
I was often the 'top performer' and got paid a bonus for it but I found that seeing everyone else's stats caused issues. Some other team members felt their phones weren't ringing as much as the higher performers' lines and therefore they weren't able to meet their KPIs.
I found that I'd end up beating myself up if my weekly stats hadn't been as good as the previous ones, and I was determined to keep my stats high. In training we were told 'don't worry about targets as long as you resolve customer issues', which turned out to be a lie.
I quit in the end as I found it an unhealthy environment, you were only allowed a certain number of minutes per day for toilet breaks too, and you couldn't book an appointment or an event straight after work, because we had to answer calls until the exact minute and if the call ran over, tough.
This was Civil Service btw, aibu to think this was a toxic environnement? Has anyone else worked in similar?