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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to expect the birthday cake booking date changed without extra charge?

434 replies

JavSurge · 14/09/2026 11:38

We had to cancel DD's birthday party the day before due to her having S&D. We'd have gone through with it if it was a runny nose but not S&D, as much for our guests as well as her.

Anyway, most of the vendors (hall, entertainment etc) have honoured bookings in changing the date without charge given the circumstances.

As for the cake, she wants to charge us again. Now, for context, she had not finished the cake, had not started icing or decorating it. What's more, once I informed her the party couldn't go ahead, she said she'd pop the sponge in the freezer to be used for another time.

Now we have a new date arranged I have contacted her (2 days later) and asked if the sponge will last (Google says it will) until the party in a couple of weeks and if she's available to decorate it and deliver it on that date.

She's come back saying she didn't freeze it in the end and instead gave it to her neighbour, and now expects us to pay again for a new cake?!
If she'd iced it and it was ready to go then I would completely understand. However, given that it's just a change of date, am I being unreasonable to have expected her to just to use the sponge for us, or even used the sponge for another customer and then made it fresh. Either way to me seems reasonable as she'd not be using extra resources or time.
I can of course understand she might have got an extra customer (money) on the later date but it wouldn't have caused her extra costs.

Am I being being completely unreasonable?
If the cake was decorated I'd have never asked her to redo the whole thing for free but given that she said she was freezing the sponge surely it would be reasonable for her to do it free of charge (or a nominal fee if anything extra is needed)?

OP posts:
thegrumblingkitten · 14/09/2026 16:21

The minute she decided not to freeze it she should have offered it to @JavSurge as she has already paid for the ingredients/cake/time/etc ... she didn't freeze it, she gave something the OP had paid for to someone else. In spite of it being obvious OP was planning to do a new date, hence the original plan to freeze it.

So actually I don't think YABU ...

nomas · 14/09/2026 16:18

Paganpentacle · 14/09/2026 16:15

That OP doesnt want to pay for.

I thought OP has only paid for 1 cake?

AlwaysExtraHot · 14/09/2026 16:17

I think the baker has communicated badly and been unprofessional. She said she'd freeze the cake (I too would have assumed she meant for the rescheduled party or for another time/client) and then she said she didn't freeze it in the end and so she'll have to make a new one.
She's moved the goalposts.

Paganpentacle · 14/09/2026 16:15

nomas · 14/09/2026 16:08

Where did the second cake from?

That OP doesnt want to pay for.

Paganpentacle · 14/09/2026 16:14

Evergreenz · 14/09/2026 16:10

Fine, then she should have delivered a beautifully iced cake to OP first time round.

She only baked the sponge - the skill and time is in the icing. Any professional in this situation would offer to bake the second cake for half price.

No skill required in making a decent sponge?
I beg to differ...
OP would have had a beautifully decorated cake.... had she not cancelled at last minute.

Evergreenz · 14/09/2026 16:11

Moonnstarz · 14/09/2026 16:08

Hmm I think you are both unclear due to the lack of terms and conditions.
I think it's fair she charged you for the cake (and it was perhaps a bit careless to admit to it not being completed). She would have blocked out time to do it and with short notice wouldn't be able to book someone else in.

You don't actually know how much she is going to change you for the new cake. I do think she should give a discount. Especially as it was misleading to say it was being frozen. I think I would query that if she came back with a high price and state that when you cancelled she said it could be frozen, and therefore had you known that it couldn't be kept you would have collected it since you had already paid for it in full.
I definitely think there should be some kind of gesture of good will here.

Perfect and reasonable comment.

Evergreenz · 14/09/2026 16:10

Paganpentacle · 14/09/2026 16:03

She's made two cakes.
That's TWICE her time, even if you discount the ingredients she still used her oven etc.

Fine, then she should have delivered a beautifully iced cake to OP first time round.

She only baked the sponge - the skill and time is in the icing. Any professional in this situation would offer to bake the second cake for half price.

Moonnstarz · 14/09/2026 16:08

Hmm I think you are both unclear due to the lack of terms and conditions.
I think it's fair she charged you for the cake (and it was perhaps a bit careless to admit to it not being completed). She would have blocked out time to do it and with short notice wouldn't be able to book someone else in.

You don't actually know how much she is going to change you for the new cake. I do think she should give a discount. Especially as it was misleading to say it was being frozen. I think I would query that if she came back with a high price and state that when you cancelled she said it could be frozen, and therefore had you known that it couldn't be kept you would have collected it since you had already paid for it in full.
I definitely think there should be some kind of gesture of good will here.

nomas · 14/09/2026 16:08

Paganpentacle · 14/09/2026 16:03

She's made two cakes.
That's TWICE her time, even if you discount the ingredients she still used her oven etc.

Where did the second cake from?

Delphiniumandlupins · 14/09/2026 16:07

Yes, you are unreasonable to think you can change the date at less than 48 hours notice without extra charge. As you don't yet know what the extra charge will be we can't say whether your baker is also unreasonable.

Evergreenz · 14/09/2026 16:06

She's been totally unreasonable to say she'll freeze your cake for you, not do so, not offer to give you the first cake if she was going to get rid of it, and then try to charge you in full for a new cake. Very unprofessional.

Just be straight with her - lay out what happened (very briefly), say you'd still love a cake from her and are willing to pay half. If she has a grain of integrity she will agree.

Paganpentacle · 14/09/2026 16:03

JavSurge · 14/09/2026 11:51

Thanks. I would be happy to pay half, but the whole shebang seems a bit mean. I recognise she's a business but she's not spent the extra time or resources to make it and could have sold it on or frozen it.

She's made two cakes.
That's TWICE her time, even if you discount the ingredients she still used her oven etc.

holidayhelpneeded1 · 14/09/2026 16:01

JavSurge · 14/09/2026 13:59

She said she would stick the sponge in the freezer. Then two days later when I got a new date I messaged her and asked how long it would last in the freezer and if it would still be good for the new date. She said she didn't bother with the freezer in the end and just gave it to Doris next door 😂. So I effectively thought she was holding it for me. Had she frozen it and my date been beyond the date in which it would be okay to consume then that would be fair enough, but she instead has repurposed the cake I'd paid for.

Did you point out to her that you had paid for that cake so it felt like a bizarre thing to do if she expected you to pay for another one? I would honestly assume she was planning on doing you another one on your chosen date if she had given it away. Because if she expected you to pay for the first one AND another one, the only reasonable thing to do is give you both cakes.

I genuinely am baffled that people think it's OK to keep your £200 AND the cake and you are supposed to just hand over full cost for another one. Im not saying this person should work for free but if you paid for that first cake, you dont just give it away to the random neighbour at your expense!

Has she responded with what she is expecting?

EstoyRobandoSuCasa · 14/09/2026 16:00

arethereanyleftatall · 14/09/2026 15:26

Yes, I guess the ops and others expectations are like zero hours contracts, but zero hours contracts work both ways. If you’re on zero hours, you can also say no at the last moment. I’m not sure how happy the op would have been had the cake maker called her the day before and said ‘I can’t make your cake any more’.

Nope, in the OPs' scenario, we're talking about the equivalent of a rota change rather than a zero hours contract.

Winnie27101981 · 14/09/2026 15:53

JavSurge · 14/09/2026 11:51

Thanks. I would be happy to pay half, but the whole shebang seems a bit mean. I recognise she's a business but she's not spent the extra time or resources to make it and could have sold it on or frozen it.

She didn’t spend the time BUT she possibly turned down other cakes. If she didn’t charge you for the first then she is money down!

EstoyRobandoSuCasa · 14/09/2026 15:53

Askandyforcompo · 14/09/2026 15:16

People think a change of date doesn't mean the vendor loses out, but they do, every time. She could have got another booking for the date you now want. You've taken two slots but only want to pay for one.

No, not every time. If no one contacted her with a prospective booking for the same date as OP's then there was no other booking to lose.

Sparkletastic · 14/09/2026 15:51

Yeah if you paid £200 for a cake and she never offered you the cake, then she owes you a cake.

arethereanyleftatall · 14/09/2026 15:50

JavSurge · 14/09/2026 15:36

I'm afraid I couldn't given sufficient notice because my crystal ball was broken.

You seem to be missing that whilst it’s not your fault your child got sick, it’s also not the cake makers fault.

ISpyNoPlumPie · 14/09/2026 15:43

JavSurge · 14/09/2026 15:36

I'm afraid I couldn't given sufficient notice because my crystal ball was broken.

That’s irrelevant. I was making a statement of fact. No one is expecting you to have been able to predict a late notice cancellation. It doesn’t change what happens now.

ISpyNoPlumPie · 14/09/2026 15:41

JavSurge · 14/09/2026 15:35

You're missing that I have paid, and she's given away my cake.

In the hair salon analogy, the client cancelled at short notice. The cancellation policy meant that the client still had to pay but they did not get a haircut. The hairdresser still got paid. I’m not missing anything. The difference here is that the hair salon will have an explicit cancellation policy, but what you have with a cake maker is something more informal but if you were to quickly google it you would probably find that the cake maker is entitled to cover money she has already spent and potential profit.

I understand, you paid for a cake, and you also cancelled that order at short notice. What is or isn’t reasonable now is between you and the cake maker and you haven’t established that yet because she has not yet replied. It would be perfectly reasonable for her to retain some of the monies you have already paid because of the late notice cancellation and the fact that she had already started making your cake and almost certainly bought specific supplies for that cake.

It is not reasonable for you to expect a full refund (or a new cake at no additional cost), and it is not reasonable, I don’t think, for the cake maker to retain all the money that you have paid her. I think there is a fair (and probably legal) middle ground.

arethereanyleftatall · 14/09/2026 15:38

JavSurge · 14/09/2026 15:33

By that metaphor I would then be given a free cake as I'd already paid.

Yes, I do think you should have the cake you paid for. What you don’t get, is that you don’t get to use her time TWICE for the same price. You need to pay twice for her time since you’re asking for it twice.

Askandyforcompo · 14/09/2026 15:38

JavSurge · 14/09/2026 15:05

A lot of you are saying that if people cancel stuff with my workplace they wouldn't get the appointment back for free. Except I work in the NHS and that is exactly what happens. People can cancel ten appointments and they'll still be offered a new one. The time slot is wasted and many other sick people could have been seen, and I've still gone to work and sometimes had a wasted journey of a 2-hour roundtrip for which I won't receive money back. So I very much do understand.

That's the NHS though where you don't pay. If you had to pay at the end of an appointment and you didn't show up you would need to pay again for a new appointment as well as the one you missed. You would have taken up two appointments but only paid for one.

Lotusina · 14/09/2026 15:37

JavSurge · 14/09/2026 15:28

You said a pro wouldn't leave it until the morning of the party, but nowhere does it say that?

First the cake needs baking and cooling. Personally I like to get that done on the day of icing, to ensure it’s as fresh as possible. Refrigerating sponge dries it out and pros tend not to do that.

So if you start icing the cake, that would initially be the crumb coating. At this point you would stick the bottom cake to your cake board using some of the icing, and start to layer up the tiers with filing. If you’re having buttercream filling, that needs to set a bit before you put a layer on top.

Once your layers are on and your crumb coat is done, you need to let that set.

You then apply whatever icing you’re having all over it as a base layer, which once that has set you can start decorating.

When everything has set you can start adding your toppers etc. which you’ll have ordered way in advance, or in the case of fondant, modelled equally way in advance.

JavSurge · 14/09/2026 15:36

ISpyNoPlumPie · 14/09/2026 15:31

Not everyone who works in a salon would still be paid depending on how the salon operates. You can hardly compare the NHS to a hair salon or an individual cake maker. The NHS is one of the top five global employers and has a spend of over 10% of GDP. A hair salon and a cake maker cannot operate on losing 1-2 hours of business, or in the case of your cake maker probably a whole days worth of business and still be financially viable.

Also a salon can operate whatever reasonable cancellation policy they choose as long as it sits within a legal framework. I think it’s totally reasonable for a hair salon and other services to have a 24 hour cancellation policy. In fact, my dentist has a 24 hour cancellation policy and if you contravene this too frequently, you’ll be off of their register. The NHS as a whole spends a lot of time and effort trying to reduce the number of no-shows at appointments, recognising that it is both wasteful and costly.

I’ve said it before and I’ll say it again. The biggest issue here is that you cancelled the cake order with insufficient notice and there are some costs that you can expect reasonably to have to cover for the cake maker. It was an error not to ascertain what would happen with your money with the cake maker as you were cancelling your order. I think she should offer you a reduced rate for a future cake taking into account any fair costs that she has already had to pay out.

I'm afraid I couldn't given sufficient notice because my crystal ball was broken.

OP posts:
JavSurge · 14/09/2026 15:35

ISpyNoPlumPie · 14/09/2026 15:34

No. In this situation the client didn’t get the haircut. The client still had to pay for the service they didn’t receive. The hairdresser in the salon still got paid. No haircut, no cake.

You're missing that I have paid, and she's given away my cake.

OP posts: