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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to expect the birthday cake booking date changed without extra charge?

434 replies

JavSurge · 14/09/2026 11:38

We had to cancel DD's birthday party the day before due to her having S&D. We'd have gone through with it if it was a runny nose but not S&D, as much for our guests as well as her.

Anyway, most of the vendors (hall, entertainment etc) have honoured bookings in changing the date without charge given the circumstances.

As for the cake, she wants to charge us again. Now, for context, she had not finished the cake, had not started icing or decorating it. What's more, once I informed her the party couldn't go ahead, she said she'd pop the sponge in the freezer to be used for another time.

Now we have a new date arranged I have contacted her (2 days later) and asked if the sponge will last (Google says it will) until the party in a couple of weeks and if she's available to decorate it and deliver it on that date.

She's come back saying she didn't freeze it in the end and instead gave it to her neighbour, and now expects us to pay again for a new cake?!
If she'd iced it and it was ready to go then I would completely understand. However, given that it's just a change of date, am I being unreasonable to have expected her to just to use the sponge for us, or even used the sponge for another customer and then made it fresh. Either way to me seems reasonable as she'd not be using extra resources or time.
I can of course understand she might have got an extra customer (money) on the later date but it wouldn't have caused her extra costs.

Am I being being completely unreasonable?
If the cake was decorated I'd have never asked her to redo the whole thing for free but given that she said she was freezing the sponge surely it would be reasonable for her to do it free of charge (or a nominal fee if anything extra is needed)?

OP posts:
Maeve0098 · 14/09/2026 12:04

nomas · 14/09/2026 12:03

I don't think so I'm afraid.

She would have booked that time out for you, even if you ultimately didn't need it.

She could roll over the delivery fee to the next cake (if you wanted to pay for a new cake).

Edited

Fine if she wasn’t able to refund the order but she should have made it very clear to OP before she cancelled the order. She should have just made the cake and given it to her IMO.

Holeymoley28 · 14/09/2026 12:04

It’s pretty normal so lose the money at such a last minute job especially involving food.

She will of turned down other customers and purchased all the ingredients and used the ones that were for the sponge plus the time involved and utilities upto that point.

But she should have offered you the cake in its current state or offered to finish and still delivery for the money.

nomas · 14/09/2026 12:03

JavSurge · 14/09/2026 11:48

I paid the full amount already - and she's saved time and resources in not having to decorate it, should that not count towards something? I'd also paid a delivery fee to her.

I don't think so I'm afraid.

She would have booked that time out for you, even if you ultimately didn't need it.

She could roll over the delivery fee to the next cake (if you wanted to pay for a new cake).

Maeve0098 · 14/09/2026 12:02

BalakayAARon · 14/09/2026 12:02

She should have delivered the cake, if she was charging full price for the cake plus delivery. You paid for it and it wasn't hers to decide to give away.

I wonder what you have in correspondence that could be used in Small Claims, should she not agree a discount on a replacement.

Yes it’s crazy she just gave the cake away so casually.

BalakayAARon · 14/09/2026 12:02

She should have delivered the cake, if she was charging full price for the cake plus delivery. You paid for it and it wasn't hers to decide to give away.

I wonder what you have in correspondence that could be used in Small Claims, should she not agree a discount on a replacement.

JavSurge · 14/09/2026 12:02

PurpleThistle7 · 14/09/2026 11:49

I think you were crazy lucky to get to reschedule everything else so would just let this one go. Genuinely can't believe they didn't charge you to move the date at such short notice! No one around here would do that.

I offered to change the party day from a Saturday to a Sunday so that they wouldn't have missed out on a Saturday booking. The Sunday tends not to have much going on apart from the occasional fitness class so the hall would be open but empty.
For what it's worth, they did actually offer me a new Saturday.

OP posts:
Maeve0098 · 14/09/2026 12:00

I agree with you, if you’ve paid £200 for a cake then you should have had that cake. By saying she would freeze the sponge would imply to me that she was on board with letting you change the collection date.

If she specifically told you that you wouldn’t be getting the cake and you would also have to pay full price for any new ones in the future then I’d have made sure I got the cake.

JavSurge · 14/09/2026 11:57

ChocolateApples · 14/09/2026 11:51

I think the issue is she'd blocked out the time to decorate, possibly turning down an opportunity for different work. I agree it's awkward where there aren't clear Ts&Cs to set expectations.

I think in your place I'd say well we've done pretty well with the other vendors not charging extra so the party as a whole we are doing okay.

Yeah you're probably right, I do feel grateful the others have sorted it.

One of my children has an allergy so it can be slightly more awkward to find supermarket cakes as it has to be vegan and then I usually decorate it myself but wanted to have a year where we just went all out.

OP posts:
FourSevenFive · 14/09/2026 11:54

She saved the time but the time was pencilmarked for you, she wasn't able to monetize it in any other way.

Maybe she might take any non-perishible resources off the new price/delivery fee?
You can try asking about partial price.

One hand side, you are lucky that everyone else moved the date free of charge.

The other hand side, if you understood the cost implications, you might had got the cake at the original date as well (and treat your street/donate it to charity/play cake battlw with it), as you paid for it in full.

Summernites · 14/09/2026 11:54

What has she said about it when you have raised these points?

2children3dogs · 14/09/2026 11:54

JavSurge · 14/09/2026 11:45

She didn't provide me with a contract and to be honest if it had been anything else I would have asked for T&C's but these tend to be over social media, local recommendations, type of arrangement.
In theory she wouldn't be using any extra time as she hadn't started the decorating, and the sponge cake didn't need to be wasted, could have been sold on or reused for the new date.

She hasn't used extra time but if she had known she wasn't doing your cake she would have booked someone else in to fill that space (and therefore earn money on that day). Instead she'd be losing money from the time she allocated to do your cake if you expect not to pay again.
So yes, you are being unreasonable.
To be honest, this is why deposits should be taken and full balance on receiving the order. I think its very reasonable for her to keep at least 50% of the balance.

PollyBell · 14/09/2026 11:54

I wouldnt hesitate to pay it s not a charity

EstoyRobandoSuCasa · 14/09/2026 11:53

But she should've given the sponge to you, not her neighbour.

Good point! You’ve ended up paying £200 for an undecorated sponge cake for the neighbour.

JavSurge · 14/09/2026 11:53

risingup · 14/09/2026 11:50

How much we talking here?

£200.
It's a big birthday. Normally it would be a supermarket cake at home with a handful of guests, but of course this happens when we go all out for once 😂

OP posts:
ArseSkinForAFriend · 14/09/2026 11:52

chirrupybird · 14/09/2026 11:51

Make your own cake?

Lol

JavSurge · 14/09/2026 11:51

mindutopia · 14/09/2026 11:49

This. I would expect to be charged for the ingredients and labour to make the first sponge, but not the full price of the whole cake.

Thanks. I would be happy to pay half, but the whole shebang seems a bit mean. I recognise she's a business but she's not spent the extra time or resources to make it and could have sold it on or frozen it.

OP posts:
chirrupybird · 14/09/2026 11:51

Make your own cake?

ChocolateApples · 14/09/2026 11:51

I think the issue is she'd blocked out the time to decorate, possibly turning down an opportunity for different work. I agree it's awkward where there aren't clear Ts&Cs to set expectations.

I think in your place I'd say well we've done pretty well with the other vendors not charging extra so the party as a whole we are doing okay.

risingup · 14/09/2026 11:50

How much we talking here?

purplecorkheart · 14/09/2026 11:50

Maybe you should get the new cake at a discounted rate since she did not ice or decorate the old cake. In regards to freezing she may not have the space to freeze or it may not be the same quality.

PurpleThistle7 · 14/09/2026 11:49

I think you were crazy lucky to get to reschedule everything else so would just let this one go. Genuinely can't believe they didn't charge you to move the date at such short notice! No one around here would do that.

mindutopia · 14/09/2026 11:49

Lougle · 14/09/2026 11:42

You booked her time as well as the ingredients. I think she should be charging you a partial rate. If she's charging you again, you should have been able to have the previous cake. What does the contract say?

This. I would expect to be charged for the ingredients and labour to make the first sponge, but not the full price of the whole cake.

JavSurge · 14/09/2026 11:48

nomas · 14/09/2026 11:46

I think you do need to pay.

She may not have been able to freeze the cake due to a space issue.

Ultimately, you cancelled last minute so you oew her the money.

I paid the full amount already - and she's saved time and resources in not having to decorate it, should that not count towards something? I'd also paid a delivery fee to her.

OP posts:
WhatHappenedToYourFurnitureCuz · 14/09/2026 11:48

JavSurge · 14/09/2026 11:47

I offered to change the day from a Saturday to a Sunday as the other suppliers and hall tend not to get bookings those days, as I appreciate they would otherwise miss out on a Saturday booking.

How very generous of you.

InterestedDad37 · 14/09/2026 11:47

didntlikeanyofthesuggestions · 14/09/2026 11:43

It sounds like you're trying to have your cake and eat it.

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