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AIBU?

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AIBU to refuse a tenant's vulnerable guest staying in my HMO?

367 replies

Poster555 · 12/09/2026 08:48

NC for this. I know landlords aren’t always popular here.

I own and manage a few HMO’s in a nearby city. All legal requirements fulfilled, and normally have long term tenants.

I woke this morning to a host of missed calls.
One of the tenants, who has been fine for several years, invited his friend/ relative to stay for a temporary period as she was having issues with her landlord.
He did not discuss this with me or the other tenants.

Tenants are of course allowed visitors, including overnight for a day or two ( longer if they are visiting from abroad, etc. it’s pretty flexible).
The Tenancy Agreement is very clear that visitors visit the person, and they should never be left unsupervised in the property or given a key.

Around 6 weeks ago I was at the property for a routine treatment. The visitor was there alone. I had to ask her to leave as harmful chemicals were being used.

I had a chat with the tenant later and he explained it was a one off emergency.

It later transpired after complaints from other tenants and some unexplained damage that she was living in the property.

That was a problem. She had no primary address elsewhere and her presence took the property into the next level of HMO, meaning it needed to be registered.
The penalties for not registering when required are severe.

I told the tenant he needed to tell her to leave.

He did so and was met with a lot of resistance, but eventually she went, only to return in the early hours some days later. He felt he had to let her in.

He asked for my help to get her to leave. She refused, saying the council had told her that I’d have to get a court order to evict her.

Legal advice was that he invited her in and once he told her she was no longer welcome we could change locks when she was out.

She actually went out without a key and whilst she was gone he put her belongings in a locked shed outside, offering to open it when she needed.

That was about a week ago. I thought it was sorted. The calls in the early hours were from my tenant and the police asking if I would agree to her staying the night.

I would have said no and fortunately as they couldn’t reach me she was not allowed in.

This woman clearly has problems. I’d say she is vulnerable, but the same council that was advising her not to leave my property, whilst refusing any sort of practical assistance, would also be the ones taking action against me for running an unlicensed HMO.

The tenant is being bullied by so called friends to let her stay. He is under a lot of pressure but I’ve had to tell him that if he lets her stay I will have to take steps to evict him.

I have told him that I will speak to any official bodies that are trying to pressure him, and to the ‘friends’
I wasn’t expecting to speak to the police at 2-3 am though. Apparently they weren’t happy with me and thought the tenant should be able to take her in.

OP posts:
BruFord · 12/09/2026 21:53

I doubt any of them would physically restrain her if she pushed past, but if she gets in by force I would ask the police to remove her. ( I don’t know if they would).

@Poster555 Yes, that's another possible issue. What if they try to stop her entering and she accuses them of assault? If she does manage to get in and stay, she could even accuse them of far worse - you mention that they're all men and it would be her word against theirs.

Poster555 · 12/09/2026 21:41

RocketLollyPolly · 12/09/2026 21:24

Could you ask the other flats to be vigilant to stop tailgaters? And those in your flat need to be really careful when they enter and exit that she doesn’t try to push her way in. And the trade button needs to be suspended…

My tenants have indicated that they will not let her in. They know she was trying to get in as she was using the buzzer to our flat.

I will ask them to be particularly careful in case she manages to get into the hallway and surprises them.

I doubt any of them would physically restrain her if she pushed past, but if she gets in by force I would ask the police to remove her. ( I don’t know if they would).

I will talk to the other occupants and ask them to be vigilant, but one flat in particular has an awful lot of visitors and if anyone buzzes their flat they normally just let them in, so not sure they would agree or remember.

The freeholder operates the security system and they won’t suspend the trade button as it’s used by post men, etc. The trade button operates in the morning Monday to Saturday, so fortunately it’s not currently an issue.

OP posts:
RocketLollyPolly · 12/09/2026 21:24

Poster555 · 12/09/2026 20:38

The tenants each have a security fob to gain access to the building.
There are 7 other flats.
At some times during the day access is possible via a ‘trade’ button.
People often follow others in without using the fob.
I can’t really control her behaviour but I hope she will soon give up.

Could you ask the other flats to be vigilant to stop tailgaters? And those in your flat need to be really careful when they enter and exit that she doesn’t try to push her way in. And the trade button needs to be suspended…

Nomura · 12/09/2026 20:47

VointofPiew · 12/09/2026 09:54

I do help homeless people in various ways depending on my proximity to the individual. That has i cluded turning a blind eye when a tenant of ours was helping out a homeless mate.

Hope you turn a blind eye to the council fine when it drops in the post and turn a blind eye to the court summons as well.

BeWittyRobin · 12/09/2026 20:44

Sounds like your actual tenant needs a legit reason to go against his friends who are putting pressure on him and his conscience. I would speak to him and explain you will have to put in writing a warning that if he was to let her stay then he will be in breach of his tenancy and you’d have to service him notice. That may help him get out of the tricky situation his so called friends are putting him in. I’m sure those who are pressuring him haven’t offered or wants her to sleep on their sofa.

UnwillingAdvocate · 12/09/2026 20:40

This woman sounds like an absolute nightmare. I have a horrible feeling the only way you are going to get rid of her is by getting rid of your tenant.

MaggieMop · 12/09/2026 20:40

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Poster555 · 12/09/2026 20:38

LIZS · 12/09/2026 20:22

How do tenants get in without a security fob? Is it just your tenants in the building or other occupiers too? You need to be careful that her behaviour does not cause an asb report for your property.

The tenants each have a security fob to gain access to the building.
There are 7 other flats.
At some times during the day access is possible via a ‘trade’ button.
People often follow others in without using the fob.
I can’t really control her behaviour but I hope she will soon give up.

OP posts:
Nearly50omg · 12/09/2026 20:37

Poster555 · 12/09/2026 19:03

She’s back trying to get into the flat.
She can’t get into the building. It’s a relief that she doesn’t have a security fob.

The tenant is working a night shift and won’t be back until morning, so there’s no risk of her entering the flat.

It won’t be long until someone goes in or out of the building though, so she could gain access to the building.

The ‘nosey’ neighbour says she will call the police if she does get into the building.

Why haven’t you called the police now? Someone who doesn’t live in that building is trying to gain access illegally! Know she doesn’t live there and has been told no she can’t go in! Only way to deal with this is police every single time she tries this!!!!

Poster555 · 12/09/2026 20:29

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Of course they matter, but she is not currently there.

If I do need to go down the legal route to evict the tenant I have to give him notice, then my local court has a 9-12 months backlog and due to the Renters Rights Act I will probably have to use a discretionary ground, with no guarantee of success.

The threat of eviction is not a credible one to use to attempt to moderate behaviour, and the process is so time consuming that it doesn’t serve much purpose.

OP posts:
LIZS · 12/09/2026 20:22

How do tenants get in without a security fob? Is it just your tenants in the building or other occupiers too? You need to be careful that her behaviour does not cause an asb report for your property.

MaggieMop · 12/09/2026 20:16

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Offherrockingchair · 12/09/2026 20:13

You need to evict your tenant, and quickly. He’s the one who’s caused this by allowing her in. The end.

Puzzledandpissedoff · 12/09/2026 19:33

Fortunately he shouldn’t be able to get a copy of the security fob as these are only (legally) available from the freeholder, and can only be requested by me as leaseholder

I'm familiar with how it works, @Poster555, but again you're talking about what should happen, and if your tenant cared at all about what he should be doing he'd never have lied to you about her living there for a while, or let her in again when you'd specifically asked him not to

Good luck though - unless his guest finds someone else to scrounge off (and it's notable that noone else in her community have offered so far) I've a horrible feeling you'ere going to need it

BruFord · 12/09/2026 19:29

Hopefully the other tenants will refuse to let her in if they come home before her friend does.

Noodles1234 · 12/09/2026 19:25

While you sound a decent law abiding HMO Landlord this is why people are up in arms and don’t want to live near HMOs as they can attract more issues than a standard house and family and the Councils don’t care.
I have no advice other than good luck.

Voneska · 12/09/2026 19:24

Drastic action is needed as Landlords are now PUBLIC ENEMY NUMBER ONE. The tenant who invited her in isn't really the problem; the problem is that she's trespassing . I Should adjust His RENT accordingly as ' A TWO PERSON ROOM ( DOUBLE)..this should make him see sense.

Poster555 · 12/09/2026 19:23

Puzzledandpissedoff · 12/09/2026 19:09

There's no law against walking into a building, @Poster555 , so I doubt the police would do much

Guess you'd better hope she doesn't call your tenant to let her in, and that he doesn't leave work to do exactly that Confused

Edited to add you'd better also hope he doesn't get his door fob copied for her. You could try pointing out that this would be against he rules of his tenancy, but whether it would make any difference is anyone's guess

Edited

Fortunately he shouldn’t be able to get a copy of the security fob as these are only (legally) available from the freeholder, and can only be requested by me as leaseholder.

He doesn’t drive so it would take a while for him to get home and back to work. I really hope he doesn’t do anything stupid.

OP posts:
Puzzledandpissedoff · 12/09/2026 19:09

There's no law against walking into a building, @Poster555 , so I doubt the police would do much

Guess you'd better hope she doesn't call your tenant to let her in, and that he doesn't leave work to do exactly that Confused

Edited to add you'd better also hope he doesn't get his door fob copied for her. You could try pointing out that this would be against he rules of his tenancy, but whether it would make any difference is anyone's guess

JMSA · 12/09/2026 19:08

VointofPiew · 12/09/2026 09:10

Id not throw out a vulnurable woman on the streets, no.

Are you kidding?! She most likely has mental health issues and could be a giant pain in the OP’s backside.
She isn’t the OP’s responsibility, as harsh as that sounds.

Poster555 · 12/09/2026 19:03

She’s back trying to get into the flat.
She can’t get into the building. It’s a relief that she doesn’t have a security fob.

The tenant is working a night shift and won’t be back until morning, so there’s no risk of her entering the flat.

It won’t be long until someone goes in or out of the building though, so she could gain access to the building.

The ‘nosey’ neighbour says she will call the police if she does get into the building.

OP posts:
Puzzledandpissedoff · 12/09/2026 18:30

PrincessofWills · 12/09/2026 18:22

But it is not 'the hard approach' it is the approach that is compliant with the law.

Very true, PrincessofWills, but I'm pretty damned sure that's how some would see it, the tenant, his guest, the supporters among their community and the "be kind" crowd included

As said earlier some really don't care what the law says, though they're pretty hot on invoking it when it suits. They want what they want, and anyone who stands in their way becomes a target for deception, false accusations and the rest

PrincessofWills · 12/09/2026 18:22

Puzzledandpissedoff · 12/09/2026 17:57

The OP has no reasonable choice but to get this woman to piss off and if the tenant doesn't comply, evict them for breach of contract. There isn't an alternative

Precisely, @RedToothBrush, and accurately put on the rest of it

It's become very clear that a lot's being said to OP for effect, and no doubt it all sounds very nice about "caring for each other", but while they probably don't give a damn about the impact this has on other tenants and OP, her overall responsibility remains the same

Which is why I've said all along that a hard approach is necessary

But it is not 'the hard approach' it is the approach that is compliant with the law.

Awkwardisfunny · 12/09/2026 18:20

Poster555 · 12/09/2026 08:48

NC for this. I know landlords aren’t always popular here.

I own and manage a few HMO’s in a nearby city. All legal requirements fulfilled, and normally have long term tenants.

I woke this morning to a host of missed calls.
One of the tenants, who has been fine for several years, invited his friend/ relative to stay for a temporary period as she was having issues with her landlord.
He did not discuss this with me or the other tenants.

Tenants are of course allowed visitors, including overnight for a day or two ( longer if they are visiting from abroad, etc. it’s pretty flexible).
The Tenancy Agreement is very clear that visitors visit the person, and they should never be left unsupervised in the property or given a key.

Around 6 weeks ago I was at the property for a routine treatment. The visitor was there alone. I had to ask her to leave as harmful chemicals were being used.

I had a chat with the tenant later and he explained it was a one off emergency.

It later transpired after complaints from other tenants and some unexplained damage that she was living in the property.

That was a problem. She had no primary address elsewhere and her presence took the property into the next level of HMO, meaning it needed to be registered.
The penalties for not registering when required are severe.

I told the tenant he needed to tell her to leave.

He did so and was met with a lot of resistance, but eventually she went, only to return in the early hours some days later. He felt he had to let her in.

He asked for my help to get her to leave. She refused, saying the council had told her that I’d have to get a court order to evict her.

Legal advice was that he invited her in and once he told her she was no longer welcome we could change locks when she was out.

She actually went out without a key and whilst she was gone he put her belongings in a locked shed outside, offering to open it when she needed.

That was about a week ago. I thought it was sorted. The calls in the early hours were from my tenant and the police asking if I would agree to her staying the night.

I would have said no and fortunately as they couldn’t reach me she was not allowed in.

This woman clearly has problems. I’d say she is vulnerable, but the same council that was advising her not to leave my property, whilst refusing any sort of practical assistance, would also be the ones taking action against me for running an unlicensed HMO.

The tenant is being bullied by so called friends to let her stay. He is under a lot of pressure but I’ve had to tell him that if he lets her stay I will have to take steps to evict him.

I have told him that I will speak to any official bodies that are trying to pressure him, and to the ‘friends’
I wasn’t expecting to speak to the police at 2-3 am though. Apparently they weren’t happy with me and thought the tenant should be able to take her in.

No issues at all. What would be the point of a contract about max occupants etc if tenants (and councils) can just breach it? Enforce rules and laws.

Didn't even need the backstory. The answer is no.

Awkwardisfunny · 12/09/2026 18:19

VointofPiew · 12/09/2026 09:10

Id not throw out a vulnurable woman on the streets, no.

Provide OP your address via PM and she can stay with you then.