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AIBU?

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AIBU to refuse a tenant's vulnerable guest staying in my HMO?

367 replies

Poster555 · 12/09/2026 08:48

NC for this. I know landlords aren’t always popular here.

I own and manage a few HMO’s in a nearby city. All legal requirements fulfilled, and normally have long term tenants.

I woke this morning to a host of missed calls.
One of the tenants, who has been fine for several years, invited his friend/ relative to stay for a temporary period as she was having issues with her landlord.
He did not discuss this with me or the other tenants.

Tenants are of course allowed visitors, including overnight for a day or two ( longer if they are visiting from abroad, etc. it’s pretty flexible).
The Tenancy Agreement is very clear that visitors visit the person, and they should never be left unsupervised in the property or given a key.

Around 6 weeks ago I was at the property for a routine treatment. The visitor was there alone. I had to ask her to leave as harmful chemicals were being used.

I had a chat with the tenant later and he explained it was a one off emergency.

It later transpired after complaints from other tenants and some unexplained damage that she was living in the property.

That was a problem. She had no primary address elsewhere and her presence took the property into the next level of HMO, meaning it needed to be registered.
The penalties for not registering when required are severe.

I told the tenant he needed to tell her to leave.

He did so and was met with a lot of resistance, but eventually she went, only to return in the early hours some days later. He felt he had to let her in.

He asked for my help to get her to leave. She refused, saying the council had told her that I’d have to get a court order to evict her.

Legal advice was that he invited her in and once he told her she was no longer welcome we could change locks when she was out.

She actually went out without a key and whilst she was gone he put her belongings in a locked shed outside, offering to open it when she needed.

That was about a week ago. I thought it was sorted. The calls in the early hours were from my tenant and the police asking if I would agree to her staying the night.

I would have said no and fortunately as they couldn’t reach me she was not allowed in.

This woman clearly has problems. I’d say she is vulnerable, but the same council that was advising her not to leave my property, whilst refusing any sort of practical assistance, would also be the ones taking action against me for running an unlicensed HMO.

The tenant is being bullied by so called friends to let her stay. He is under a lot of pressure but I’ve had to tell him that if he lets her stay I will have to take steps to evict him.

I have told him that I will speak to any official bodies that are trying to pressure him, and to the ‘friends’
I wasn’t expecting to speak to the police at 2-3 am though. Apparently they weren’t happy with me and thought the tenant should be able to take her in.

OP posts:
disturbia · 12/09/2026 10:49

OP be firm and repeat to your tenant you will evict him due to breaching his tenancy agreement if she returns to your property. Is your tenant involved with drugs as well? Put a camera on the front door to check who enters. There are agencies who will help the homeless

SethAndReubenTooSendGaloshes · 12/09/2026 10:47

VointofPiew · 12/09/2026 10:42

No you don't, what?

You do not run an HMO for low income families like a charity. Pull the other one, it's got bells on.

UnwillingAdvocate · 12/09/2026 10:45

Of course the police weren’t happy because they want you to solve their problem for them. We used to get this with the police at a hostel for homeless residents. The police often turned up late at night and tried to get us to take in people who had no leave to remain in the country and were awaiting removal from the UK. We were a hostel for homeless local residents, not an immigration holding centre. They should have been dealing with it themselves not passing it off on us and because we were not able to prevent them leaving, they would just walk out never to be seen again. The police should have been taking them to a secure immigration centre but didn’t want the hassle. Definitely push back with the police because they will try to tell you that you have to take people in who are not your responsibility.

Pumpkindice · 12/09/2026 10:42

I lived in HMOs for years, many people can't afford to live on their own. It's already pressured sharing communal space with strangers, it's not fair on the other tenants if there's an extra person and the related tenant doesn't even want them there - you need to support the tenants, not a random person who is trying to join for free!

The police just wanted a quick solution, they don't know and won't want to know the implications as a landlord. Response officers in my experience push for all sorts of unsuitable solutions for a quick fix especially on a night shift (in social work - agreeing to missing teens staying places they really shouldn't, for ex partners to stay when they shouldn't be at the property, or pushing for them to stay at vulnerable family members homes) It doesn't mean it's your issue to fix - your responsibility is to your actual tenants.

VointofPiew · 12/09/2026 10:42

SethAndReubenTooSendGaloshes · 12/09/2026 10:41

Haha
No you don't

No you don't, what?

LIZS · 12/09/2026 10:41

Is tenant also vulnerable? Why are they not saying no, as it will jeopardise their tenancy. Yanbu, this person is not your responsibility amd they have taken advantage of your previous acquiescence.

SethAndReubenTooSendGaloshes · 12/09/2026 10:41

VointofPiew · 12/09/2026 10:39

Ah I run mine more like a charity. I think if you're going to provide a basic human need like housing, you kind of have to. Each to their own, though.

Haha
No you don't

Somethinggg · 12/09/2026 10:41

PermanentlyExhaustedPigeonZZZ · 12/09/2026 09:20

The police were only annoyed because they actually had to do something with her because they couldn't dump her at your property. Stick to your guns.

Yep I'd say so. It's not actually for them to have an opinion on whether OP allows someone to stay or not, and if they care that much I'm sure they've all got sofas or floors she could kip on.

Annoyedbyhusband · 12/09/2026 10:39

You can’t go against the law of your HMO set up, whether or not the police think it’s ’unfair’ is not your concern. Direct the police to the law, junior officers don’t know every aspect of housing and tenancy law, speak to a senior officer at the station, in fact I would go down there and explain the whole situation so it is logged and any further contacts with the police can be directed back to your statement. It might also help to trigger some sort of action for this woman, homeless charity signposting or something like that. I would also write to the council and cc your mp in. You need this out of your concern and put in the hands of the proper authorities. Essentially they are palming her off to you right now an d it’s not your concern to deal with. Your contract is with the council and your tenant, nothing to do with this woman who has somehow now become your concern when she shouldn’t be.

VointofPiew · 12/09/2026 10:39

ThisWiseRobin · 12/09/2026 10:37

But you are clearly not in the OPs position.
Being a landlord is a nightmare, who would do it these days ?
She cannot be responsible for this person. It's not about charity, it's about running a business, keeping her other tenants safe and being landed with severe consequences if she does not.
Ps. Laws are there to protect the whole, not one single loopy individual.

Ah I run mine more like a charity. I think if you're going to provide a basic human need like housing, you kind of have to. Each to their own, though.

ThisWiseRobin · 12/09/2026 10:37

VointofPiew · 12/09/2026 09:44

Yeah I probably would. I'd not throw out anyone on the streets if I had the proximity and power to help them. That's not how I have been raised and I don't give a single shit about laws or policies. I care about humans. I'd let her stay off the books.

But you are clearly not in the OPs position.
Being a landlord is a nightmare, who would do it these days ?
She cannot be responsible for this person. It's not about charity, it's about running a business, keeping her other tenants safe and being landed with severe consequences if she does not.
Ps. Laws are there to protect the whole, not one single loopy individual.

fuw · 12/09/2026 10:37

What BeEagerRubyBird said

WildflowerMeadow · 12/09/2026 10:35

Createausername1970 · 12/09/2026 09:53

What's the opposite of "first post nails it"?

Ha ha, I was just coming on to say exactly the same. You couldn't make it up 😂

jay55 · 12/09/2026 10:30

You’re right to not let her stay, she needs specialist help.
But you’re wrong to threaten your existing tenant with eviction, especially as it’s not easy to evict anyone anymore.

MustTryHarderAndHarder · 12/09/2026 10:27

MelonSorbet · 12/09/2026 08:59

You sound very over-involved and I find it hard to believe that one long term guest would trigger a change in HMO status.

Well you sound like you don't know what you are talking about.

Of course the OP is involved, it is her property!

VointofPiew · 12/09/2026 10:27

Namechangerage · 12/09/2026 10:20

So normal people aren’t allowed to want a family home in Leyton because they don’t have money to live in a “naice” area? I might be biased because I live in a similar area in London. When I bought it was an ok street, and was what I could afford. Since I bought, 4 HMOs have become my neighbours and it’s totally changed the fabric of the street. But hey, they probably improved the area because it wasn’t posh to start with 🤷‍♀️

Why do you assume HMOs house people who are of worse character than the local residents? They are the local residents. Just ones that don't have anywhere to live.

Xanhi · 12/09/2026 10:24

VointofPiew · 12/09/2026 09:55

I already help various people in need of housing in one way or the other. Do you?

Yup.

RaininSummer · 12/09/2026 10:23

Surely the woman has no rights to be there at all so the council are well out of order.

Rightsraptor · 12/09/2026 10:22

Abide by the law, OP, and ignore all the pressure from the 'be kind' brigade. It will be your head (bank balance) on the block if the authorities take action against you, any 'advisors' will have long since disappeared.

Just because someone is vulnerable does not mean they are safe, and I'd say that this woman is both vulnerable and a danger/nuisance whatever. But - she's not your problem and don't allow your tenant, the police or anyone make her so.

You will have to play the bad guy. As others have said, tell your tenant he will be evicted if he lets her stay again. Why should he suffer for her? Why should you?

Namechangerage · 12/09/2026 10:20

VointofPiew · 12/09/2026 10:16

It's in Leyton. Honestly it probably improved the area

So normal people aren’t allowed to want a family home in Leyton because they don’t have money to live in a “naice” area? I might be biased because I live in a similar area in London. When I bought it was an ok street, and was what I could afford. Since I bought, 4 HMOs have become my neighbours and it’s totally changed the fabric of the street. But hey, they probably improved the area because it wasn’t posh to start with 🤷‍♀️

VointofPiew · 12/09/2026 10:17

BerryTwister · 12/09/2026 10:11

@VointofPiew I’m not a landlord (not my thing, I don’t feel a need to own extra properties, nor do I have enough money, like you clearly do), but I imagine the rules are quite strict. OP has said that an extra person will take her over a certain threshold that requires additional registration/licensing, which presumably she doesn’t have. That would surely mean that she wouldn’t be complying with regulations eg fire, for example. So the entire property and the other tenants’ contracts are at risk.

I think it’s wrong of you to stand in judgement of someone who is trying to run a business, and I also think that if you have such a heart of gold, you should run your extra house (or houses) as free hostels. Put your money where your mouth is, rather than telling OP that she should risk her livelihood by breaking the rules.

Edited

This was my first post.

"Id not throw out a vulnurable woman on the streets, no."

NancyThompson · 12/09/2026 10:16

@VointofPiew rules and laws exist for a reason. Your rush to be "kind" to some individuals is very unkind on their housemates and the larger area. No-one likes a dodgy HMO landlord who thinks the rules are for other mugs.

VointofPiew · 12/09/2026 10:16

Namechangerage · 12/09/2026 10:08

Do you not feel bad about changing the character of the street where you’ve placed the HMO with council tenants?

edit to add have lived in social housing and even homeless hostel growing up so I’m not being snobby about it. Just personal experience from 4 HMOs going up near my current house all with single tenants.

Edited

It's in Leyton. Honestly it probably improved the area

BerryTwister · 12/09/2026 10:11

VointofPiew · 12/09/2026 10:04

If they needed to, yeah. I'd try and get them on the books through benefits at some point if it was possible. If not, oh well. My principles are important to me.

@VointofPiew I’m not a landlord (not my thing, I don’t feel a need to own extra properties, nor do I have enough money, like you clearly do), but I imagine the rules are quite strict. OP has said that an extra person will take her over a certain threshold that requires additional registration/licensing, which presumably she doesn’t have. That would surely mean that she wouldn’t be complying with regulations eg fire, for example. So the entire property and the other tenants’ contracts are at risk.

I think it’s wrong of you to stand in judgement of someone who is trying to run a business, and I also think that if you have such a heart of gold, you should run your extra house (or houses) as free hostels. Put your money where your mouth is, rather than telling OP that she should risk her livelihood by breaking the rules.

SethAndReubenTooSendGaloshes · 12/09/2026 10:10

VointofPiew · 12/09/2026 10:06

We are landlords but only rent to people on a low income/benefits. We have 2 properties at the mo. One HMO, one house. HMO mostly has single homeless people l, house has single parent and 3 kids (one disabled). That family got the place through the council waiting list but it is officially temporary. They can stay as long as they want though.

You rent to people on low income/benefits via the council who pay you above the odds rent and guarantee your rent payments even in void periods. It's great that you do this as the council needs private properties like this but don't make out you're taking a rent cut or doing it from the goodness of your heart.