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AIBU?

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AIBU to complain after NHS dentist did filling for my 16 year-old?

238 replies

Claryyy · 11/09/2026 23:49

Looking for some advice/perspective on this as I’m absolutely fuming and not sure where I stand legally or ethically with our NHS dentist.

My 16yo DS went for a standard routine check-up on his own today. He’s always had glowing reports and zero issues so I didn't think twice about letting him go alone (his first time alone).

He came home and told me that the dentist found a hole in his back molar. Because they had a free slot right after his appointment, she went straight ahead and did a silver filling there and then. DS said he felt completely pressured into it and didn't really feel like he could say no.

I’m upset about this on so many levels:

  • Lack of consent/consultation: Should the dentist not have spoken to me first? I know he's not a baby anymore, but to go straight from a routine check-up into a procedure without giving him time to process it or talk to a parent feels wrong.
  • Amalgam filling: They gave him a silver amalgam filling. If I’d known, I would have 100% paid privately for a white composite filling. It looks so dark and obvious in his mouth and he's self-conscious about it.
  • Dubious need: Given his track record, I’m genuinely dubious he even needed it done urgently.
  • The experience: He was completely unprepared. He’s never had a local anaesthetic injection in his mouth before and he said the whole thing was terrifying and hurt a fair bit.

AIBU to be furious about how this was handled? Can an NHS dentist just carry out procedures on a teenager without discussing options with a parent or explaining material choices?

Has anyone dealt with something similar, and is it worth making a formal complaint to the practice manager? Would you like help drafting a formal complaint letter to the practice manager once you see what the consensus is on your post?

OP posts:
ThatHangryRubyReader · 12/09/2026 08:34

white filling fine but silver?? I wouldn't be happy with that at all

Balloonhearts · 12/09/2026 08:34

He's 16. He's old enough to be having kids of his own, or joining the army ffs. He can handle making decisions at the dentist and if he can't, I'd be worried.

nolongersurprised · 12/09/2026 08:32

Would you like help drafting a formal complaint letter to the practice manager once you see what the consensus is on your post?

really?

PerfectPlasticPerson · 12/09/2026 08:31

Why are you taking up an NHS dentist space if you'd prefer to pay privately for 'better' fillings etc? There are people desperate for an NHS dentist who can't find one.

3amamama · 12/09/2026 08:31

So I would say there are 2 separate things:

  1. if he’s not old enough in your view to make decisions at the dentist, you should be going with him or if you can’t telling him to discuss with you before procedures. The dentist would respect him saying no I want to speak to my ma.
  2. I think it’s very poor for any dentist not to run through amalgam vs white fillings and make people aware there are options even if they aren’t available fully covered by nhs. The dentist is or should be fully aware of both the cosmetic issues and growing concern and suspicion regarding the impacts of having that material in your body. So I would consider that your son was not given an adequate explanation of options and pros and cons in order to properly consent and that given his age the dentist ought to have been extra careful in this regard.

I cannot cope with ‘just be grateful because it’s the NHS / I can’t see a dentist’ etc. We put up with such abysmally low standards in healthcare in the UK and it flows from this thinking. We need to expect and aspire to better - yes, recognising that means overhauls but honestly pretending that this ‘shitshow but for free’ situation is in any way OK is ludicrous.

SethAndReubenTooSendGaloshes · 12/09/2026 08:29

arethereanyleftatall · 12/09/2026 08:12

I think this thread is part of the reason there’s a lot of unhappiness in Britain atm. The entitlement. ‘Hi, my nearly adult son went to the dentist for free. They found a problem and fixed it for free immediately. They asked him for consent. They should have known by magic that despite considering him old enough to go on his own, I don’t consider him old enough to make a decision, or speak. I am furious. I have used a free service to write a complaint letter for me as I can’t do it myself. Fuming.’

It's an example of why our teenage kids are so much less independent and resilient than the generations above them.

Roselilly36 · 12/09/2026 08:26

I don’t think the dentist has done anything wrong here. This situation could have been avoided by having a conversation with your son before he went he the appointment.

Agatha1989 · 12/09/2026 08:25

You should be grateful that the dentist acted promptly and dealt with your son’s cavity there and then. You’re being over the top and dramatic. I bet even ChatGPT thinks so 😉

Everybodysinthehousetonight · 12/09/2026 08:23

Always double check you have removed all AI references 😀

FaceIt · 12/09/2026 08:23

YANBU
She overstepped the mark.

I would have wanted to know why, when he’s always had glowing reports.

I also would have specified a white filling.

professionalcommentreader · 12/09/2026 08:22

What’s an NHS dentist?

Plung · 12/09/2026 08:21

localnotail · 12/09/2026 08:13

I would be annoyed about amalgam and insist on having it replaced as its toxic.

Its weird to have a filling while having a regular check up tbh. Normally its a separate appointment.

Why is it weird? It’s only“weird” because NHS dentists are normally booked back to back. But if they have a gap why not? I work in private practice (and recently had an amalgam filling there as the dentist thinks it’s best for that tooth and I am in no way worried about it being “toxic”.) and they routinely do fillings and treatment at check up appointments as they have the time. But there’s certainly no other reason that you need to wait for another appointment to have a filling done.

PhilosophicalCheeseSandwich · 12/09/2026 08:21

Cakeandcardio · 12/09/2026 08:18

I would complain. Even if they don't legally need to speak to you, 16 is still very very young (contrary to the weird mumsnet opinion that 16 is a legal adult and therefore they can cope with anything 🤪). Amalgam fillings are mental in today's world and I would be looking to get that changed to composite too. I would want to speak to the dentist myself and ask her what the fuck she was thinking.

Same if a 16 year old girl wants to go on the pill? They should check with her parents and discuss options with them because she might not understand?

WecanbeheroeslikeBowie · 12/09/2026 08:20

What the hell am I reading?
These people saying it should be discussed with parents, processing the information making an informed decision about it? I's a fucking filling not a full brain transplant.🙄
Well, silly me, dentists have loads of time to wait while a 16 year old sitting in the chair fannys around calling mum on voice mail or waitting for her to pick up her phone, if not avaiable calling dad or whoever for advice on what to do about a bloody filling.
The NHS dentistry is a complete mess and millions are struggling to get help and yet someone might need to process the idea? Just jog off with that.

Ihatelittlefriendsusan · 12/09/2026 08:19

You are being ridiculous.

A filling in a back molar cannot be seen unless someone practically climbs into his mouth.

Just before my wedding I had the second to back molar removed, it cannot be seen at all that there is a gap or that the tooth behind is filled.

It is VERY common for back molars to need filling

He is 16 and unless there is an underlying issue where he doesn't have mental competency then there is absolutely no reason for them to have asked you permission or discussed it with you.

The very fact you sent him alone says he has full competency.

Does he genuinely feel like he was pressured or is he telling you what you wanted to hear if you were clearly cross after he told you?

Cakeandcardio · 12/09/2026 08:18

I would complain. Even if they don't legally need to speak to you, 16 is still very very young (contrary to the weird mumsnet opinion that 16 is a legal adult and therefore they can cope with anything 🤪). Amalgam fillings are mental in today's world and I would be looking to get that changed to composite too. I would want to speak to the dentist myself and ask her what the fuck she was thinking.

PhilosophicalCheeseSandwich · 12/09/2026 08:16

arethereanyleftatall · 12/09/2026 08:12

I think this thread is part of the reason there’s a lot of unhappiness in Britain atm. The entitlement. ‘Hi, my nearly adult son went to the dentist for free. They found a problem and fixed it for free immediately. They asked him for consent. They should have known by magic that despite considering him old enough to go on his own, I don’t consider him old enough to make a decision, or speak. I am furious. I have used a free service to write a complaint letter for me as I can’t do it myself. Fuming.’

Very much this! I want my bread buttered on both sides, at no cost, and someone cuts the bread and butters it for me.

PrimaniTu · 12/09/2026 08:15

Floatlikeafeather2 · 12/09/2026 00:09

Your last paragraph is a bit odd. What does it mean? Are you offering your services to write letters of complaint for us? Do they have to be of a dental services nature?

They’ve copied and pasted from ChatGPT and forgot to omit the last paragraph.

Timeforachange26 · 12/09/2026 08:15

Pleasant1234 · 12/09/2026 00:12

Mumsnet is hilarious! No one thinks this is a problem because it’s legal, you’re being ridiculous, he’s 16 blah blah blah.

Unless it was their child! The dentist hasn’t done anything wrong but let’s face it, most 16 year olds haven’t got a flipping clue what to do and say when faced with something like this. Half the people commenting are probably needle phobic! No one enjoys a needle in the gums do they? I remember the same thing happening to me when I was 14-15 (I don’t think anyone gave a shit about age restrictions back then) and I was traumatised! It was so painful because I hadn’t experienced much pain before.

I would be tempted to write to the surgery and say what you’ve said to us, that you appreciate no laws were broken but that it might be best practise to ask the patient (if they’re under 18) if they want an adult present for a procedure.

Sorry this happened OP, I would feel upset and some Mum guilt about not going, fillings don’t last forever and next time you can treat him to a white one.

Then maybe it would've been an idea to actually discuss this possible scenerio before going to the dentist. At least say " don't agree to anything you are not 100% about u til you've talked to.kw"

PhilosophicalCheeseSandwich · 12/09/2026 08:15

localnotail · 12/09/2026 08:13

I would be annoyed about amalgam and insist on having it replaced as its toxic.

Its weird to have a filling while having a regular check up tbh. Normally its a separate appointment.

I had a filling replaced during a normal NHS checkup appointment recently. I didn't know I'd lost it, they had time so they did it then.

Bluehouse14 · 12/09/2026 08:13

Yes Id be upset about not being informed especially as like you - I would paid for a white filling. That said, your 16 year old should have been aware enough to call you to discuss. Legally the dentist did nothing wrong so you I dont think you have grounds for a complaint. She also may well have said do you want to call your parents and he might have declined and is only regretful now because of how it looks. You could send feedback saying please can you encourage children of this age to discuss with their parents. I think that's valid but not a complaint as such.

localnotail · 12/09/2026 08:13

I would be annoyed about amalgam and insist on having it replaced as its toxic.

Its weird to have a filling while having a regular check up tbh. Normally its a separate appointment.

Minnie798 · 12/09/2026 08:12

16 year olds can consent to their own treatment. If you had significant concerns that your ds couldn't do that, you wouldn't have let him go to any appt alone, including a check up, surely.
If you and your ds both want you to remain involved in his health care decisions , go back to attending all appts with him. But that in itself would be a preference and doesn't mean the dentist did anything 'wrong'.
Arrange for the filling replaced privately if ds doesn't like the aesthetics of the current one.

arethereanyleftatall · 12/09/2026 08:12

I think this thread is part of the reason there’s a lot of unhappiness in Britain atm. The entitlement. ‘Hi, my nearly adult son went to the dentist for free. They found a problem and fixed it for free immediately. They asked him for consent. They should have known by magic that despite considering him old enough to go on his own, I don’t consider him old enough to make a decision, or speak. I am furious. I have used a free service to write a complaint letter for me as I can’t do it myself. Fuming.’

WecanbeheroeslikeBowie · 12/09/2026 08:12

FFS, I'd love to have dental treatment from anywhere but can't afford it.

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