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AIBU to complain after NHS dentist did filling for my 16 year-old?

238 replies

Claryyy · 11/09/2026 23:49

Looking for some advice/perspective on this as I’m absolutely fuming and not sure where I stand legally or ethically with our NHS dentist.

My 16yo DS went for a standard routine check-up on his own today. He’s always had glowing reports and zero issues so I didn't think twice about letting him go alone (his first time alone).

He came home and told me that the dentist found a hole in his back molar. Because they had a free slot right after his appointment, she went straight ahead and did a silver filling there and then. DS said he felt completely pressured into it and didn't really feel like he could say no.

I’m upset about this on so many levels:

  • Lack of consent/consultation: Should the dentist not have spoken to me first? I know he's not a baby anymore, but to go straight from a routine check-up into a procedure without giving him time to process it or talk to a parent feels wrong.
  • Amalgam filling: They gave him a silver amalgam filling. If I’d known, I would have 100% paid privately for a white composite filling. It looks so dark and obvious in his mouth and he's self-conscious about it.
  • Dubious need: Given his track record, I’m genuinely dubious he even needed it done urgently.
  • The experience: He was completely unprepared. He’s never had a local anaesthetic injection in his mouth before and he said the whole thing was terrifying and hurt a fair bit.

AIBU to be furious about how this was handled? Can an NHS dentist just carry out procedures on a teenager without discussing options with a parent or explaining material choices?

Has anyone dealt with something similar, and is it worth making a formal complaint to the practice manager? Would you like help drafting a formal complaint letter to the practice manager once you see what the consensus is on your post?

OP posts:
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BruFord · 16/09/2026 17:41

Naunet · 16/09/2026 16:16

I was living alone and paying rent and bills at 16! Stop babying him, you're not helping to prepare him for life.

@Naunet Every teenager is different and some take a little longer to mature. My DS is nearly 18 now and far more mature than he was a year ago, he's getting there. DD (21) goes to all her appointments alone.

Naunet · 16/09/2026 16:16

I was living alone and paying rent and bills at 16! Stop babying him, you're not helping to prepare him for life.

BruFord · 16/09/2026 14:30

EvieBB · 16/09/2026 13:13

You cannot preempt ever single situation they are going to be in and prepare them for every single eventuality/conversation. That isn't reasonable or possible. I can still be highly highly pissed off that a dentist went ahead and gave my under 18 child a mercury filling. I'd be effing fuming!

@EvieBB I agree that you can't preempt every situation and that's why, if you're not confident that your teenager is ready to make decisions about treatment, you accompany them to the appointment. I went to the dentist with my DS (17) over the summer for that reason.

EvieBB · 16/09/2026 13:13

Timeforachange26 · 14/09/2026 11:21

Of course it's free for a 16 year old.and it's his teeth so it's up to him to say if he doesn't want it. If he's unable to do this then may e he should be accompanied ( or taught to say something)

You cannot preempt ever single situation they are going to be in and prepare them for every single eventuality/conversation. That isn't reasonable or possible. I can still be highly highly pissed off that a dentist went ahead and gave my under 18 child a mercury filling. I'd be effing fuming!

Timeforachange26 · 14/09/2026 11:21

EvieBB · 14/09/2026 10:52

Is it free? Even so, I'd be annoyed if the dentist went ahead giving a mercury filling to any child of mine under the age of 16 😡

Of course it's free for a 16 year old.and it's his teeth so it's up to him to say if he doesn't want it. If he's unable to do this then may e he should be accompanied ( or taught to say something)

EvieBB · 14/09/2026 10:52

EvieBB · 14/09/2026 10:52

Is it free? Even so, I'd be annoyed if the dentist went ahead giving a mercury filling to any child of mine under the age of 16 😡

I mean 18!

EvieBB · 14/09/2026 10:52

Timeforachange26 · 13/09/2026 12:32

Why would parent be paying for free treatment?

Is it free? Even so, I'd be annoyed if the dentist went ahead giving a mercury filling to any child of mine under the age of 16 😡

Timeforachange26 · 13/09/2026 12:32

EvieBB · 13/09/2026 12:13

I'm sorry to hear that....everything has become so expensive and it's a hideous situation for many......but that still doens't mean that it was right to pressurise a mere 16 yr old in to having treatment that their parent was paying for if parent was not happy with a silver filling. I personally think it's out of order for the dentist to have done this

Why would parent be paying for free treatment?

EvieBB · 13/09/2026 12:13

WecanbeheroeslikeBowie · 12/09/2026 08:12

FFS, I'd love to have dental treatment from anywhere but can't afford it.

I'm sorry to hear that....everything has become so expensive and it's a hideous situation for many......but that still doens't mean that it was right to pressurise a mere 16 yr old in to having treatment that their parent was paying for if parent was not happy with a silver filling. I personally think it's out of order for the dentist to have done this

AhBiscuits · 13/09/2026 08:59

Timeforachange26 · 13/09/2026 08:53

Do the NHS even do white fillings?

No, your dentist will give you the option to pay for one though. I had one and it was about £100. Well worth it IMO. I hate the look of the silver ones.

Timeforachange26 · 13/09/2026 08:53

ThatHangryRubyReader · 12/09/2026 08:34

white filling fine but silver?? I wouldn't be happy with that at all

Do the NHS even do white fillings?

Timeforachange26 · 13/09/2026 08:37

EvieBB · 13/09/2026 04:58

I agree. The only problem with getting it replaced is that that process can release even more mercury in to the body. A safer bet is using a biological dentist to perform this.....but that of course costs ££££
I would be incredibly annoyed with the original dentist! I don't think a child (under the age of 18) should have been given this procedure without first suggesting the child have conversation with their parent - who will no doubt be paying for it in the first place!!

I'm pretty sure it's free for the 16 year old so no the parent wouldn't be paying

And 16 is definitely the age that you can give consent for medical treatment

EvieBB · 13/09/2026 04:58

localnotail · 12/09/2026 08:13

I would be annoyed about amalgam and insist on having it replaced as its toxic.

Its weird to have a filling while having a regular check up tbh. Normally its a separate appointment.

I agree. The only problem with getting it replaced is that that process can release even more mercury in to the body. A safer bet is using a biological dentist to perform this.....but that of course costs ££££
I would be incredibly annoyed with the original dentist! I don't think a child (under the age of 18) should have been given this procedure without first suggesting the child have conversation with their parent - who will no doubt be paying for it in the first place!!

Brackenandbrave · 12/09/2026 18:21

summater · 12/09/2026 16:37

Where is OP

Asking AI to write her a complaint letter

summater · 12/09/2026 16:37

Where is OP

WecanbeheroeslikeBowie · 12/09/2026 16:37

Timeforachange26 · 12/09/2026 15:18

Hmm so how does that explain all the ambulance people pressuring people to go to hospital to be " checked out". Or the pressure put on patients in a ward to have obs taken etc

This thread descended into stupidity pages ago and just goes on getting worse🙄

SomeOtherUser · 12/09/2026 16:25

I am taken aback than amalgam is still used in the UK! I thought it was phased out ages ago.

I would be upset for that reason, even if it concerned my own teeth. You can however go private to have the filling replaced with a composite.

FudgeFudy · 12/09/2026 16:04

Whether or not it's valid consent depends on what the dentist said and how he behaved, not what the son felt or says he felt. Else no health care professional could ever know whether somebody has really given consent for anything. If the dentist was perfectly reasonable in giving the recommendation but the son felt pressured anyway for whatever reason then that's on the son - at some point he'll have to learn to know his own mind. I find it difficult to believe that an NHS dentist is going to be so bothered about doing a filling that their behaviour crosses the line from pressure to outright coercion, but then I haven't experienced these dodgy dentists that apparently plague the UK.

And anyway it's just a sodding filling - he hasn't come back looking like Flavor Flav so it's a load of fuss over nothing IMO.

PhilosophicalCheeseSandwich · 12/09/2026 15:50

Bear in mind, the son's probably trying to shift his mother's focus to the dentist. She's fuming he had the filling, he's going to say 'I couldn't say no!' when the starts flipping her lid.

Timeforachange26 · 12/09/2026 15:25

The pressure still happens though

NiceCupOfChai · 12/09/2026 15:24

Timeforachange26 · 12/09/2026 15:18

Hmm so how does that explain all the ambulance people pressuring people to go to hospital to be " checked out". Or the pressure put on patients in a ward to have obs taken etc

Yes, good questions. If you have capacity you can decline to attend hospital or to have your obs done on a ward. A conversation with the paramedic/HCA/nurse in which they explain the risks and benefits of going to hospital vs staying at home, or having obs done vs not is entirely appropriate and part of the consent process. You have a right to say no, even if it seems a bonkers decision to everyone else. The intensity of these conversations I’m sure will be determined by the risks - if paramedic thinks you’ve had a heart attack then I’m sure they’ll lay it on thick, if your getting better in a ward then declining obs at two in the morning is probably readily accepted. But medicine is fraught with ethical dilemmas.

Timeforachange26 · 12/09/2026 15:18

NiceCupOfChai · 12/09/2026 15:13

He felt pressure to consent. That’s not valid consent. The responsibility lies squarely with the professional to ensure someone is able to give informed consent.

If you feel pressured into doing something that is not freely given informed consent. This is basic stuff for a healthcare professional.

Hmm so how does that explain all the ambulance people pressuring people to go to hospital to be " checked out". Or the pressure put on patients in a ward to have obs taken etc

NiceCupOfChai · 12/09/2026 15:13

Contain4 · 12/09/2026 15:00

DS consented.

You know if you go to the dentist, gp, A&E etc you might get a procedure done.

You will be asked to give consent.

If you can’t give consent, then you don’t go alone.

He felt pressure to consent. That’s not valid consent. The responsibility lies squarely with the professional to ensure someone is able to give informed consent.

If you feel pressured into doing something that is not freely given informed consent. This is basic stuff for a healthcare professional.

Contain4 · 12/09/2026 15:00

NiceCupOfChai · 12/09/2026 14:45

I don’t think you understand how informed consent works. What you’re describing is implied consent. A good example is you book a blood test appointment so you should expect to have a blood test and not expect the phlebotomist to explicitly take consent. You book a routine dental check up so the dentist doesn’t explicitly consent you to look in your mouth and examine your teeth. However, an invasive procedure not usually included in a routine check up and requiring another appointment needs informed consent. It is absolutely the job of the professional to ensure the patient is able to give informed consent, this goes for every patient be they 16, 30 or 99. If the lad felt pressured then he has not willingly consented and that is an issue.

Edited for typo.

Edited

DS consented.

You know if you go to the dentist, gp, A&E etc you might get a procedure done.

You will be asked to give consent.

If you can’t give consent, then you don’t go alone.

NiceCupOfChai · 12/09/2026 14:45

Contain4 · 12/09/2026 14:34

If a woman went to the gp as she was experiencing problems with her vagina, the gp will more than likely ask her to lie on the bed and take a look - that wouldn’t come as a shock.

They wouldn’t do a full smear test purely because they wouldn’t have the time.

But if you went to A&E then you would very likely have some sort of more invasive tests or treatment.

I think the majority of people go to the dentist knowing there’s a chance they’ll have some sort of procedure there and then - like when you go to A&E.
That’s why so many people don’t like the dentist and feel relieved when they say everything’s fine.

I assume the dentist didn’t see anything wrong in doing a routine procedure to stop any future pain and it was on DS (OP and her DH) to have an excuse ready.

I feel really sorry for DS if he felt pressured into it and it goes to show the issues with consent but it sounds like OP is more annoyed about the colour of it and his clean record of good teeth, rather than actually having it done.

I don’t think you understand how informed consent works. What you’re describing is implied consent. A good example is you book a blood test appointment so you should expect to have a blood test and not expect the phlebotomist to explicitly take consent. You book a routine dental check up so the dentist doesn’t explicitly consent you to look in your mouth and examine your teeth. However, an invasive procedure not usually included in a routine check up and requiring another appointment needs informed consent. It is absolutely the job of the professional to ensure the patient is able to give informed consent, this goes for every patient be they 16, 30 or 99. If the lad felt pressured then he has not willingly consented and that is an issue.

Edited for typo.