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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think some people think working in the catering industry, particularly higher up, is an easy option

20 replies

MapleCutie · 11/09/2026 19:51

I've worked in the catering industry for 25 years so have been pretty much an all rounder, worked in various different kitchens/roles etc and worked my way up, gaining qualifications along the way. I am currently a head chef and we are looking for a chef however it is becoming apparent that people think it's an easy option or that you don't need experience or qualifications. So far we've had:

Looking for something as I want to wind down.

Does a bit of cooking at home.

Was in a customer service admin role for 30 years, got made redundant so now looking to be a chef (with no industry experience at all other than volunteering in a church hall kitchen).

Only wants to only work mornings.

Many people don't want to work weekends or only want to work one day of the weekend.

And that's just a few. In my last role people thought they could step in to the kitchen as they cook at home so apparently everyone is an expert!

The reality of most kitchens isn't putting something in a microwave and pressing a button (i know some do), it's a hot, fast paced busy environment, can be long hours mostly unsociable, physicaly demanding including heavy lifting, lots of pressure and lots of food safety and hygiene rules to follow including paperwork and ensuring everyone is doing as they should to follow these legal requirements. This is across the board whether it's the restaurant industry, mass catering or function catering as some examples. When I worked in school meals the amount of people who came in thinking it was just putting some fish fingers in the oven then shocked that you had to make bread/pizza bases/cakes and meals from scratch (again I know some do just shove things in the oven) and the job is tiring and physical, but chose the job because they think it's easy.

That's my rant over! It's just frustrating when people think they can just walk into the job as chef because they think it's an easy option full of people who failed at school or something.

OP posts:
Owninterpreter · 11/09/2026 19:55

Im genuinely surprised by this as catering to me is in the really hard work with antisocial hours category

Is it job centres making unsuitable people apply?

Strawberryfruitstarburst · 11/09/2026 19:59

How are these people getting through to interview stage?

I wouldn’t even attempt to apply for a chef role because I’d expect to need qualifications.

comealongdobbeh · 11/09/2026 20:00

I voted YABU simply because I think the catering industry is incredibly hard work. I’m not sure who would think otherwise but the responses to the job ad have me flummoxed!

topcat2014 · 11/09/2026 20:02

I can't imagine anyone thinks it easy. But presumably you are paying little over minimum wage so what are you hoping for

Fraudornot · 11/09/2026 20:04

Why do people do it - I’ve always wondered that - it seems such an in pleasurable job

VariousVeins · 11/09/2026 20:05

I completely agree! I’ve got someone who applied for the job because ‘she can cook’! Never mind she has no qualifications or real experience!

I’ve been working in the industry for 40 years so have loads of experience but so many people think they know how to cook and try to tell me how to do it! Well, have a go if you know better than me!

Also the amount of people who think our job is easy is just unbelievable!

I was once told that I make the job look easy so everyone thinks they can do it! It must be true for both of us! 😀

MapleCutie · 11/09/2026 20:10

topcat2014 · 11/09/2026 20:02

I can't imagine anyone thinks it easy. But presumably you are paying little over minimum wage so what are you hoping for

I'm afraid your presumption is wrong, the place i work pays well so that's not the issue. Although I do recognise that a lot of places do pay poorly.

OP posts:
MapleCutie · 11/09/2026 20:15

Fraudornot · 11/09/2026 20:04

Why do people do it - I’ve always wondered that - it seems such an in pleasurable job

I guess you could say that about lots of jobs, for example if couldn't think of anything worse than working in a hospital or sitting at a desk for hours on end, but I guess we all find different jobs rewarding in our own way 😁

OP posts:
StrictlyAFemaleFemale · 11/09/2026 20:24

With no experience there's no understanding of what the role actually involves. I see this with a lot of my clients at a non UK jobcenter - new graduates are really guilty of this.

MapleCutie · 11/09/2026 20:39

To gain experience they really need to just spend time in a catering environment as a catering assistant. I've seen plenty step up as they had what it takes but those just wanting to have the title of a "chef" without putting in the early years are usually the ones pressing the button on a microwave 😄

OP posts:
whatcanthematterbe81 · 11/09/2026 20:50

I specifically wrote on a job in childcare not to apply if you have no childcare qualifications. 70% of applications had non. Some babysat, some had kids…. Like yeah, I get it, you like kids…. But you need a qualification for this role. Many are desperate so I do feel bad but it really makes my recruitment process a pain in the arse

whattheneighboursthink · 11/09/2026 20:59

When I was young there was a thing called catering college, does that still exist? Not that you come out of that as a chef, but you at least know how to work your way through the ranks.

MapleCutie · 11/09/2026 21:23

Cooking is 50% of the job of a chef, the other 50% is a kix of cleaning and paperwork, I think that's what people don't get when applying.

OP posts:
Atleastitsnotsunstroke · 11/09/2026 21:30

Why don't you take an apprentice and train them up?

Lovelynames123 · 11/09/2026 21:32

I own a cafe, I definitely think people who apply for our front of house jobs think it involves a lot of standing around drinking coffee, whereas the reality is it's non stop, and when there isn't a customer to serve things need cleaning, restocking etc

But I think my customers realise how hard we all work, I easily do 10/11 hour days on my feet, we make everything ourselves and they see that and appreciate what goes into it, and that's without them thinking about everything that happens in the background!

LiuBei · 11/09/2026 21:36

I think catering is hard, and I feel your frustration.

But in my experience every job I have ever advertised has had loads of applications from barely qualified chancers. This has been true at all points on the pay spectrum.

The way I think of it is that if you are a good job candidate, you find a job relatively quickly (not always, of course, but on average). If you are a bad candidate, you stay unemployed for a lot longer. That means that the pool of applicants is disproportionately terrible candidates.

If you want good candidates, and your place pays well, can you do proactive outreach to try to poach the best people from your worst-paying competitors?

Backedoffhackedoff · 11/09/2026 21:37

Also surprised as I thought it was widely acknowledged hospitality is really, really hard work.

ilovepixie · 11/09/2026 22:47

I work in Hospitality and some of the customers are the worst! They want everything for nothing, bigger portions, extras and changes to the advertised items without paying for it!

Bjorkdidit · 12/09/2026 01:54

Backedoffhackedoff · 11/09/2026 21:37

Also surprised as I thought it was widely acknowledged hospitality is really, really hard work.

I think the reality is that many of the applications for most jobs are completely unsuitable, which I find bizarre because you'd have to be totally delusional to think you have a chance of getting a job that you're not qualified for, have no experience in and don't want to do the hours, tasks etc. Plus the effort required to send in the application, although I understand that some people are happy to make up any old shit.

We see it all the time where I work, even though the adverts are very clear about the qualifications required and what the job involves.

I applied for a specialist role elsewhere that I didn't get (which I'm fine about) but I later found out they had a couple of dozen applications but I was one of fewer than five who they thought worth interviewing.

DP used to work in a shop that was open 7 days a week and like most shops needed all hands on deck at the weekend. This was made clear at all stages of the process that you had to work every Saturday and Sunday but your rota'd hours would include one weekend day off a month (separate to booked holidays where this was subject to cover) and they were quite flexible, eg could do fixed NWDs on weekdays (was a good PT job for students to work around lectures) but they still had people saying they 'can't work' during several weekend days a month.

bendisdonc · 12/09/2026 23:35

Could some of this be due to job centres forcing people to apply for a certain number of jobs regardless of how suitable they are for them?

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