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AIBU?

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AIBU to challenge the agent over the end of tenancy inventory?

37 replies

itsme50 · 10/09/2026 11:25

We have recently handed over the keys to the agent of a rented property. We still have the inventory from when we moved in. It was in a state and we had to spend a few days cleaning it and mowing the overgrown garden. We cleaned cobwebs and the oven was dirty, etc,

We have cleaned the whole house again for moving out. It still has the original carpets. In fact, hardly anything has been done in the house over the last 15 years we lived there.

The agent has sent us a report stating that the house needs further cleaning and is only in a 'fair' state, with cobwebs, etc, which we cleaned.

We showed them the original inventory and said that we were advised that the house should be handed over in the same condition as when we moved in. The agent said they are going to disregard the original inventory and it's now down to the landlord.

Is this fair? I don't know what to do next. Any help would be appreciated. Thank you.

OP posts:
itsme50 · 10/09/2026 11:58

The house has been sold. We were told we had to move out. We moved out. The landlord isn't going to rent it out again.

OP posts:
itsme50 · 10/09/2026 11:56

MelonSorbet · 10/09/2026 11:54

Did you not take photos of the empty property after you had cleaned it?

No, unfortunately.

OP posts:
caringcarer · 10/09/2026 11:55

I'm a LL and I paint in-between tenancies and new carpets every 8 years.

MelonSorbet · 10/09/2026 11:54

Did you not take photos of the empty property after you had cleaned it?

caringcarer · 10/09/2026 11:54

Yes wear and tear is expected. If you're been there for 15 years and never had any new carpets the LL will obviously have to change them for a new tenant.

Longtimelurkerfinallyposts · 10/09/2026 11:52

Can you create your own inventory/ condition report that details what state it was in when you moved in, room by room, so that it's clear that you don't necessarily agree with whatever their version said?
(if you have any evidence/ photos taken at the time, that would bolster your case)

Landlords are supposed to budget for what is considered "fair wear and tear"!

This means the kind of issues that you'd normally deal with in any house, however careful the residents are, because they're an entirely normal thing that happens over time. It's so normal that HMRC allow landlords to claim these as costs entailed in running their business.

As well as worn out carpeting, the list includes things like occasional scuff marks on walls, doors, skirting boards and hard flooring; (such as settlement cracks in plaster; chipped and faded or slightly discoloured paintwork; loose cupboard handles and hinges; worn kitchen counter-tops; warped blinds and faded curtains...

Decent landlords and housing providers would have a maintenance schedule, and also replace things like kitchens/ bathrooms after a certain number of years, and also regularly check the condition of roofs, external walls, drainpipes, window frames.

There's a legal requirement to check things like smoke/ carbon monoxide alarms, gas boilers, electrical wiring etc at set times, but apart from that, a failure to carry out any inspections, proactive maintenance or repairs throughout the length of a tenancy would count against them if they tried to withhold your deposit.

PS: Just went and checked. According to some websites there is guidance for landlords about how to calculate the cost of any damage, as they're supposed to take depreciation into account and not profit from what's called "betterment". This details what is officially considered a reasonable 'lifespan' for various items - eg a washing machine is meant to last up to 6 years, a hallway or staircase will need redecorated after 3 years. One table I saw says that one would expect to replace a "budget carpet" after 3 years, a "medium quality" one after 8 years, and a "top quality" one after 15 years.

itsme50 · 10/09/2026 11:51

Hoppinggreen · 10/09/2026 11:30

It doesn't work like that, legally The move in report stands
The Agent/Landlord will now have to apply to whichever scheme your deposit is held in to keep a portion for cleaning costs and provide evidence
You will be able to challenge that
Its part of my job to help my clients get their deposit back post tenancy

So, my original moving in report is binding? Does this allow for wear and tear on carpets, kitchen cabinets, etc nearly 20 years old?

OP posts:
Burningbud1981 · 10/09/2026 11:41

@itsme50 Is your deposit protected ? If so stop liaising with the agent log into the deposit scheme. Request your deposit back dispute any deductions. Let it go to arbitration

itsme50 · 10/09/2026 11:37

AnotherDelphinium · 10/09/2026 11:33

Were there cobwebs or a dirty oven left? And is this explicitly referenced on the original check-in report.

Assuming it does, I’d email the agents a copy of the inventory, “so they can inform the landlord you’ve left the house in a better state that when you moved in” and also ask for a reminder of the scheme your deposit is being held in as you haven’t received it back.

I went to the agent and showed them the original check-in report to show we had left the house in a better state. It's all there, dirty floors, kitchen, etc. The agent looked at it, shook her head and said, "We are not going to use that. It's now up to the landlord. We've sent him the report."

OP posts:
beefthief · 10/09/2026 11:36

Keep fighting, fuck the agent

AnotherDelphinium · 10/09/2026 11:33

Were there cobwebs or a dirty oven left? And is this explicitly referenced on the original check-in report.

Assuming it does, I’d email the agents a copy of the inventory, “so they can inform the landlord you’ve left the house in a better state that when you moved in” and also ask for a reminder of the scheme your deposit is being held in as you haven’t received it back.

Hoppinggreen · 10/09/2026 11:30

It doesn't work like that, legally The move in report stands
The Agent/Landlord will now have to apply to whichever scheme your deposit is held in to keep a portion for cleaning costs and provide evidence
You will be able to challenge that
Its part of my job to help my clients get their deposit back post tenancy

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