I have what I assumed would be a fairly simple issue for Argos to resolve, but I've spent nearly a fortnight being fobbed off at every turn by Argos customer services staff. Not one of them will escalate or put me through to someone who might actually be able to help, it's just endless platitudes mixed with repeated confirmation that they don't understand the issue.
In a nutshell I had a Nectar card, and then Nectar had a data breach and my, and hundreds of other cardholders, points were stolen. Nectar cancelled the card, replaced it with a new card, and credited the stolen points back to me. This was about a year ago. I currently have about £100 in points on the new card.
A couple of weeks ago I wanted to spend my points at Argos. At this point I realised my new card wasn't linked to my Argos account. When I clicked on Nectar on the menu in my Argos account to add my new card, it said 'We can’t show your details right now. Please try again later.'
So I called them, assuming someone would easily be able to sort this out on the phone. Eleven days, multiple calls to both Argos and Nectar, live chat with both, on Messenger, the Nectar app and X, and apparently they can't.
I've established that the issue is likely because the old, cancelled and deactivated card is still linked to my Argos account. For some reason it seems it's impossible for anyone to un-link it.
So as it stands, I can't spend my points at Argos. I also can't collect the nearly 2000 points I earned on my purchase a couple of weeks ago. I'm being fobbed off with 'Contact Nectar' at every turn, who, inevitably, tell me I need to contact Argos. They're part of the same company and I'm beyond frustrated that they consider this to be acceptable customer service.
So, to the point - does anyone have a current email address or phone number for someone at Argos who might actually be able to fix this? I've seen others online saying they're having the same problem - it's clearly a known issue.