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AIBU?

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AIBU to question preschool after inconsistent explanation for toddler's scratch?

211 replies

Roseypurple · 07/09/2026 18:16

Just need to advice on steps to take:
My toddler just recently got enrolled at a preschool and I’ve been really optimistic about it. We did the usual enrolment stuff and even attended a settling in session with her (parents were invited to see the setting and see a little bit of free play etc) and it was all fine. Fast forward to her first ever day at the setting and of course I had the usual parental jitters at leaving my toddler but I got over it quickly. I then get updated on the preschool parent app around lunch time that my toddler was basically accidentally “scratched” by an “adult”. The description was incredibly vague and basically says that she “moved and walked into an adult”. This already made no sense. I waited until collection time to briefly ask what happened and to also see the actual “mark” before decided how to proceed; and the staff member gave me a slightly different account saying that they were lining the kids up to wash their hands before lunch and my toddler turned around and “someone” (yes she used the word “someone” scratched her face. As it was pick up time and we all know how busy it gets I just nodded and she then added “everything is on the app in the report”, almost like she’s ushering me on my way. When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened. I’m very concerned because I don’t understand how on her first day she’s been injured by an adult and the explanation is not adding up. My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back. Even if it was a complete accident as I completely understand nurseries and preschools can have situations like this but the explanation doesn’t add up. Should I wait to hear a more thorough explanation or remove her from the setting? What if it was a genuine mistake?😭

OP posts:
Biscuitlady1 · 07/09/2026 20:02

FlerpOfDoom · 07/09/2026 19:58

I gave my toddler a lovely facial scratch with a rather glamorous belt buckle once.

Are you suggesting a member of staff deliberately scratched your child?

OP is asking a question because the explanation doesn't sit quite right with her. She isn't saying that the nursery staff are sharpening their nails to claw at the faces of the young. It may just be the way the info was communicated was poor.

Nurseposter123 · 07/09/2026 20:02

Both my kids have been in nursery from 10 months to 4.

OP you must be aware these things happen. My two have been bitten and hit by other kids, my son fell off a stool and needed stitches (his key worker was devastated!) and my daughter dragged her hand across a wall which scabbed over on a walk.

I question these things, review the incident form and then move the hell on - kids get injured. Accidents happen.

FlerpOfDoom · 07/09/2026 19:58

I gave my toddler a lovely facial scratch with a rather glamorous belt buckle once.

Are you suggesting a member of staff deliberately scratched your child?

Slightyamusedandsilly · 07/09/2026 19:57

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

Never?????

I don't believe this. You've never bumped into a child. Or dropped a coat / book / toy that touched a child. Or tossed a toy into a toy box which caught a child's hand. Or tripped over a little one who appeared from nowhere.

Because if nothing like that has ever happened you must be superwoman. Children / schools are minor injury conflict zones. In the same way they're infection zones (coughs, colds, tummy bugs, warts, germs).

It's part and parcel of being one of loads of kids in a confined space.

FirmSnake · 07/09/2026 19:56

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

That's a load of rubbish.
It's easy to bump into kids because they are small, don't watch where they're going and move around a lot.

Biscuitlady1 · 07/09/2026 19:55

Roseypurple · 07/09/2026 19:52

I didn’t write anything about needing hourly or frequent updates, this is your own conclusion.

Unfortunately there are a lot of Mumsnetters very quick to condemn someone as overreacting without understanding the wider picture.

The top way to keep children safe is don't trust everyone and make sure you ask questions.

Parker231 · 07/09/2026 19:54

Roseypurple · 07/09/2026 18:51

Yes I have actually accidentally scratched my toddler without even knowing, and it caused an even worse mark - the point I raised this issue is not to say that I’m expecting a perfect setting, it’s just their explanation initially didn’t make sense - as a parent I have every right to be concerned - regardless of if it’s “just one of those things” that everyone keeps alluding to. I don’t send my kid to school to get injured. My toddler’s sibling went to nursery in the past and they were highly energetic and hadn’t ever come back scratched either by another child or an adult and believe me when I tell you they don’t ever keep still. Yes I agree it may have just been a case of the incident being poorly written and as a result it caused a bit of alarm.

Your child hasn’t been injured - it’s a scratch

Roseypurple · 07/09/2026 19:52

babyproblems · 07/09/2026 19:49

It’s a scratch. It’s fine.
they are good to update you at lunchtime!!! Do you need updates every few hours?? Seems extreme to me, this is a huge overreaction.

I didn’t write anything about needing hourly or frequent updates, this is your own conclusion.

OP posts:
Roseypurple · 07/09/2026 19:52

Biscuitlady1 · 07/09/2026 19:44

There are many many welfare requirement notices issued to nurseries that are not publicly available for parents to see. There have been issues of neglect and abuse in nurseries. There have also been deaths in nurseries. In pretty much all cases, there were prior warnings signs and concerns raised.

If anything doesn't feel right to you, you are entitled to ask questions. That could be done as simply as an email to say "my dc came back with a scratch on her first day - please can you spare a few minutes to chat to me and clarify what happened so I fully understand." Easy.

Thank you for understanding my concern. We all have different thresholds for worry, mine is different and unique to me, what may completely mean nothing to one parent could mean alarm bells for another. No one is better than another.

OP posts:
babyproblems · 07/09/2026 19:49

It’s a scratch. It’s fine.
they are good to update you at lunchtime!!! Do you need updates every few hours?? Seems extreme to me, this is a huge overreaction.

Moonnstarz · 07/09/2026 19:48

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

You're saying you get this but then go on to say we don't ever accidentally injure the kids.
Accidents are just that, unplanned. I doubt the examples this poster gives were done intentionally and you can see the list earlier where I have put similar about standing on fingers and so on.
I think it's quite easy for things to happen that aren't expected. If it was something big that happened then they would have spoken to you about it in detail (I had forgotten but we also had a flip chart fall on a child and the teacher spoke to the parents at the end of the day alongside giving them the accident form).

Banoffeepie29 · 07/09/2026 19:44

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

What a load of rubbish! It's not being normalised at all. Schools now have to tell parents every little thing that happens to their children, when I was at school a scratch wouldn't have even been mentioned! I also doubt none of you ever injure or hurt the kids accidentally. I keep my nails short, but there are still times when I've accidentally scratched my kids, stood on their foot, knocked something onto them, and I only have three. I imagine in a busy nursery with ecited people it must happen more. You really are overreacting, it's ridiculous.

Biscuitlady1 · 07/09/2026 19:44

There are many many welfare requirement notices issued to nurseries that are not publicly available for parents to see. There have been issues of neglect and abuse in nurseries. There have also been deaths in nurseries. In pretty much all cases, there were prior warnings signs and concerns raised.

If anything doesn't feel right to you, you are entitled to ask questions. That could be done as simply as an email to say "my dc came back with a scratch on her first day - please can you spare a few minutes to chat to me and clarify what happened so I fully understand." Easy.

MellowSubmarine · 07/09/2026 19:43

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

What do you mean why is it so easy? You literally said in an earlier post that you’ve scratched your own children accidentally before. So you know how easy it can be.

PrincessOfPreschool · 07/09/2026 19:41

Roseypurple · 07/09/2026 19:08

Yes, I agree with this.

I am glad you agree because that is likely a very good explanation. These things happen. I have been moving my hand at the same time as A child moved and scratched them. I have very short nails but they have soft skin and if it catches a certain angle then there's a little scratch. I don't think this is a hill worth dying on. The preschool are much less likely to believe you when there may be a genuine problem and think, "Uh oh, there they go again!".

Save your stress and 'scenes' for real problems.

CrispySquid · 07/09/2026 19:39

Roseypurple · 07/09/2026 19:27

Yes I completely get this - I also coincidentally work with children part time as a volunteer - from toddler age up to 6 years old. It does get busy but we don’t ever injure the kids accidentally. I don’t really understand why this has become so normalised? Why is it so easy to knock kids over and or scratch them or run into them?

Nobody sets out to accidentally hurt a kid and it’s quite likely you and your colleagues have accidentally hurt many children but you just don’t know about it because understandably nobody (the parents or children) thinks it’s a big deal and probably doesn’t even notice it and it’s not something people even think reportable-worthy. A lovely student came running round the corner of the corridor at full speed today without looking and bashed into me quite hard. I just got a “So sorry Miss!” Before he ran off again. He probably got a small bruise or scratch from the impact but he’s not reporting me! For what?!

And it’s not becoming more prevalent or normalised. Quite the opposite. In fact poor schools and nurseries are having to be hyper vigilant and incident log or tell parents about everything for completely normal, insignificant incidents that are just the swings and arrows of going through life as a child in a building with people. Even so much as ten years ago, nobody would care about this whereas nowadays Mumsnet is full of parents handwringing about stuff like this. When I was younger, no parent would be slightly bothered if their child came home with cuts or scrapes doing normal children things or having normal interactions with others. I’d be mortified if some poor nursery worker was ringing me up to tell me my toddler bumped into her. I wouldn’t care about anything less than his limb hanging off! He’s a kid. Kids are meant to get bumped. That’s being a kid.

mathanxiety · 07/09/2026 19:38

The scratch itself isn't an issue. Your child is going to get bruises and scratches weekly in the preschool or nursery setting. It's basically a room full of small people who have a tragically underdeveloped sense of empathy and consideration for others.

The illiteracy or the obfuscation of the circumstances by the author of the report is a problem.

Nursery staff shouldn't have nails long enough to scratch a child accidentally. Nor should they wear jewellery with prominent stones or sharp points (engagement rings, for example), or clothing or footwear with sharp studs.

Inability to write a literate report using standard English, that accurately conveys the facts of any given incident goes with the territory 90% of the time.

I'd ask the nursery if there are rules about nail length or jewellery and if not why not, as preschool age children are very physical/ move around, lose their balance, knock each other over, and are bound to bump into staff occasionally too, or need quick restraining by staff.

Snoken · 07/09/2026 19:33

Roseypurple · 07/09/2026 19:31

Being concerned about your child means you’re thriving on conflict?

This isn’t normal and healthy concern. Your husband is fuming and you want more detailed answers. You are both bonkers.

Balloonhearts · 07/09/2026 19:33

Snoken · 07/09/2026 19:29

Both you and your husband sound like people who thrive off conflict and making people feel intimidated and small. What has happened to your child today is really a non-issue. An accident. Nobody needs to go on trial to explain how this minuscule scratch appeared on your child’s face. It was an accident and as much as you are not sending your child in to get injured, the staff aren’t going in to work intending to scratch children.

This. Get a grip for Christ's sake. If this is all it takes to concern you, you're about to have a couple of decades of extremely high blood pressure.

Roseypurple · 07/09/2026 19:32

moppety · 07/09/2026 19:31

I’ve caught my own kids and other people’s kids (I am a Girlguiding leader so often surrounded by 4-7yos who just randomly appear out of nowhere) with my hand before and my nail has scratched them slightly. It happens so quickly that I probably couldn’t set out exactly what happened either, but it’s easily done if one appears behind you when you are turning round.

Gently, I wouldn't give this another second of thought. I picked up DD2 once when she was 3 and they were very apologetic (and baffled) as she had a red mark on her head and no one had any idea where it had come from, she hadn’t cried or remarked on it, and even asking her she had no idea where it came from 🤷‍♀️ Sometimes these things just happen.

Yes, thanks, I’ve already let it go.

OP posts:
Roseypurple · 07/09/2026 19:31

Snoken · 07/09/2026 19:29

Both you and your husband sound like people who thrive off conflict and making people feel intimidated and small. What has happened to your child today is really a non-issue. An accident. Nobody needs to go on trial to explain how this minuscule scratch appeared on your child’s face. It was an accident and as much as you are not sending your child in to get injured, the staff aren’t going in to work intending to scratch children.

Being concerned about your child means you’re thriving on conflict?

OP posts:
moppety · 07/09/2026 19:31

I’ve caught my own kids and other people’s kids (I am a Girlguiding leader so often surrounded by 4-7yos who just randomly appear out of nowhere) with my hand before and my nail has scratched them slightly. It happens so quickly that I probably couldn’t set out exactly what happened either, but it’s easily done if one appears behind you when you are turning round.

Gently, I wouldn't give this another second of thought. I picked up DD2 once when she was 3 and they were very apologetic (and baffled) as she had a red mark on her head and no one had any idea where it had come from, she hadn’t cried or remarked on it, and even asking her she had no idea where it came from 🤷‍♀️ Sometimes these things just happen.

EmeraldShamrock000 · 07/09/2026 19:30

Roseypurple · 07/09/2026 19:25

Yes this is the approach I was going to take.

I remember when a little boy took a large bite of DD’s arm in play school, she was so tiny and vulnerable. I wanted to bite the little savage back, I didn’t. She’s nearly 18 now, no longterm harm.

IdaGlossop · 07/09/2026 19:30

Roseypurple · 07/09/2026 19:17

Gosh, what’s funny is how a genuine parental concern is being misconstrued as me being those unbearable nit picky parents that are constantly trying to forensically investigate every issue. Far from it. Anyway, what am I actually expecting from strangers reading a post with their own opinions and drawing inferences from certain triggering parts of my post - ah well.

You have yourself provided the evidence on this thread that you are a nit-picky parent and you are forensically investigating it by dissecting the language used by staff in person and on the app. I have drawn no inferences. The only opinion I have on the matter is based on the information you have provided. Yet, despite the language you have used, you think the incident worthy of opinions from strangers.

Not one poster has said you should pursue either of your suggested options - withdrawing her from the setting or waiting for a more detailed explanation.

Snoken · 07/09/2026 19:29

Both you and your husband sound like people who thrive off conflict and making people feel intimidated and small. What has happened to your child today is really a non-issue. An accident. Nobody needs to go on trial to explain how this minuscule scratch appeared on your child’s face. It was an accident and as much as you are not sending your child in to get injured, the staff aren’t going in to work intending to scratch children.