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AIBU?

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AIBU to question preschool after inconsistent explanation for toddler's scratch?

211 replies

Roseypurple · 07/09/2026 18:16

Just need to advice on steps to take:
My toddler just recently got enrolled at a preschool and I’ve been really optimistic about it. We did the usual enrolment stuff and even attended a settling in session with her (parents were invited to see the setting and see a little bit of free play etc) and it was all fine. Fast forward to her first ever day at the setting and of course I had the usual parental jitters at leaving my toddler but I got over it quickly. I then get updated on the preschool parent app around lunch time that my toddler was basically accidentally “scratched” by an “adult”. The description was incredibly vague and basically says that she “moved and walked into an adult”. This already made no sense. I waited until collection time to briefly ask what happened and to also see the actual “mark” before decided how to proceed; and the staff member gave me a slightly different account saying that they were lining the kids up to wash their hands before lunch and my toddler turned around and “someone” (yes she used the word “someone” scratched her face. As it was pick up time and we all know how busy it gets I just nodded and she then added “everything is on the app in the report”, almost like she’s ushering me on my way. When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened. I’m very concerned because I don’t understand how on her first day she’s been injured by an adult and the explanation is not adding up. My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back. Even if it was a complete accident as I completely understand nurseries and preschools can have situations like this but the explanation doesn’t add up. Should I wait to hear a more thorough explanation or remove her from the setting? What if it was a genuine mistake?😭

OP posts:
Roseypurple · 07/09/2026 22:15

Writing that stuff like that is part and parcel of going to nursery is like saying that bullying and burnout are part and parcel of being an employee of any type of workplace - do those things happen in workplaces? Absolutely. But should they be normalised and tolerated because it’s just one of those things? Thank you for all your views - this platform is not a place to judge or patronise people when they post genuine concerns - it is not a place to make conclusions of people’s character or other irrelevant comments.

OP posts:
IdaGlossop · 07/09/2026 21:54

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StarDolphins · 07/09/2026 21:54

Goodness me, something doesn’t add up and husband might go mad at them! She’s got a scratch that was an accident, she will be fine! I scratch my child by accident sometimes as they don’t really take notice of their surroundings.

LondonElle · 07/09/2026 21:49

It was an accident that’s it. No malice
it left a tiny minor mark.
I don’t understand why you are getting so worked up about it- you said yourself you don’t think it was deliberate so what on earth do you want.
If you expect perfection then you are setting yourself and everyone up to fail.

Catza · 07/09/2026 21:44

Roseypurple · 07/09/2026 19:11

Should it not?

Of course not. What material difference does it make if she was running or turning around on the spot? What are you going to do differently as a result of either of those actions? Make sure they don't let her run? Or turn?
And if you don't think and adult hurt your daughter on purpose, then what are you actually concerned about in their explanation? Are you worried that they don't keep accurate records and in an event of a more serious incident, this will be problematic? That I can understand. Although, it's purely hypothetical at this point.
Most likely you simply spoke to a member of staff who didn't witness the event, passed whatever sort-of matched what she's been told and referred you to the app for more details. Or the person who wrote the report on the app didn't witness the event and recorded information she's been given in short hand.
The result is still the same. Your child has negligeable "damage" and hopefully, had a nice day overall.

AgnesMcDoo · 07/09/2026 21:40

97% think YABU

HolyMoly24 · 07/09/2026 21:32

Gosh I should show you the huge egg sized lump my little one got in her first week at nursery.

I’ve also had a message on the nursery app from her key worker saying ‘I’m so sorry I knicked her on the forehead with my nail and it has left a scratch!’ They proceeded to send over an accident report that didn’t provide any further detail than that. And I didn’t question it any further because it is so minor and happens so quickly/ easily that there really isn’t much more to say.

havingoneofthosedays · 07/09/2026 21:21

Oh man can just imagine how your child will grow up. We are all thinking it and all know ‘that’ child 😆😆

Peonies12 · 07/09/2026 21:20

Massively overreacting. My toddler gets daily bruises / grazes / bumps, i don’t give it a 2nd thought. They won’t tell you who the adult is for very obvious reasons. Same if your kid gets bitten or hit they won’t tell you who; and vice versa jf your kid does it. you Need to let go a bit

TheJuryIsOut · 07/09/2026 21:18

Parents like you are the reason good practitioners and teachers are leaving the profession. Last year my daughter was in a school nursery and she came out with a small red mark/bruise on her forehead, both the teacher and TA were busy at that point because several parents wanted to talk to them, it clearly wasn't a bad injury but I walked her back up to the door, waited and politely asked if she'd bumped her head, I instantly saw the pure panic in the teacher and TAs face and they started profusely apologising, one of them was supposed to walk out with her and tell me but they'd been distracted. They clearly thought I was going to kick off or complain but I told them not to worry at all, I know how much she falls/bumps her head and I wasn't going to be angry with them for being distracted by a line of parents who all needed to speak to them. Yes our children are precious to us but these teachers are trying their best in a classroom full of children, half of them with overbearing parents that they have to keep happy too. They're only human, give them a break

itispersonal · 07/09/2026 21:18

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MsSquiz · 07/09/2026 21:15

You’re nuts, OP!
you’re arguing with everyone because pretty much everyone disagrees with you and your DH!

you’ve argued with people who have quoted your own words to you and rather than admit your mistake, you change your tune!

your child was accidentally scratched at nursery, they told you about it, she’s fine, case closed!

FirmSnake · 07/09/2026 21:04

Roseypurple · 07/09/2026 21:01

Being amazed about how I work with young children because of my post is really confusing. Concerned parent asks for perspectives on incident at child’s school - responses around my character as a parent, my husband’s character, my volunteering role - please make it make sense. What do those other things have to do with my post?

If you do indeed volunteer with children, surely you are well versed in safeguarding procedure? I know you say a child would never get hurt in the setting (bubble wrap museum, cotton wool factory?) where you volunteer, but you have policies you could refer to? What would a parent do if, heaven forbid, their child got a small superficial mark whilst in your care?

hockityponktas · 07/09/2026 21:03

Bonkers. I am now convinced this is a wind up.

PJ98 · 07/09/2026 21:01

Snoken · 07/09/2026 21:00

How can you even question the nursery’s inconsistency when you write completely contradictory statements yourself? You don’t say, for example; “when I got home and looked in my bag I found a snake in there” and then expect people to understand that you had also looked in your bag half an hour earlier and seen the snake. You said you got home and saw the scratch, ie, something you hadn’t already seen.

The irony. Also saying her husband was fuming and going to go mad about it but then said he was actually only going to question it.

Roseypurple · 07/09/2026 21:01

TheLemonLemur · 07/09/2026 20:56

You are massively over reacting. The explanation makes sense and you couldn't see the mark until you got home and describe it as superficial so why are you making a drama? People are not named in incident/accident reports it will always just say "someone" that does not mean randoms are wandering through as you seem to imply. I am amazed you work with young children and cannot understand how this happened

Edited

Being amazed about how I work with young children because of my post is really confusing. Concerned parent asks for perspectives on incident at child’s school - responses around my character as a parent, my husband’s character, my volunteering role - please make it make sense. What do those other things have to do with my post?

OP posts:
Snoken · 07/09/2026 21:00

Roseypurple · 07/09/2026 20:54

That doesn’t confirm that I didn’t look at it at the setting either. It just confirms that I also looked at it at home. Analysing where/when I looked at it is a bit strange.

How can you even question the nursery’s inconsistency when you write completely contradictory statements yourself? You don’t say, for example; “when I got home and looked in my bag I found a snake in there” and then expect people to understand that you had also looked in your bag half an hour earlier and seen the snake. You said you got home and saw the scratch, ie, something you hadn’t already seen.

MCF86 · 07/09/2026 20:59

Roseypurple · 07/09/2026 20:49

What I’m trying to say is I understand accidents happen obviously but what happened to taking due diligence? It’s important to try to be careful and risk assessments exist for a reason - like when I referred to accidentally scratching my own kid, I ensured my nails remained short and not sharp to ensure it wouldn’t ever happen again at least as far as I could manage it. This whole normalisation of kids going to school and getting scratched, bumps, knocks and all sorts is fair but please don’t try to make it seem like it’s perfectly fine to constantly deal with and we should just expect and accept it as a “part and parcel” of nursery.

Constantly 🤣

Roseypurple · 07/09/2026 20:58

GinaandGin · 07/09/2026 20:46

You are being very defensive OP
you came on here asking for advice
You have been given advice
And you are challenging it and getting upset with posters because they are not agreeing with you

No, I’m not getting upset. I’ve read the advice. I didn’t ask anyone to agree with me. I posted it because I wanted to see other perspectives, not because I believe that the perspectives are correct or that I’m going to listen to them. Everyone is entitled to their own perspective. It doesn’t mean it’s right for me.

OP posts:
TheLemonLemur · 07/09/2026 20:56

You are massively over reacting. The explanation makes sense and you couldn't see the mark until you got home and describe it as superficial so why are you making a drama? People are not named in incident/accident reports it will always just say "someone" that does not mean randoms are wandering through as you seem to imply. I am amazed you work with young children and cannot understand how this happened

Roseypurple · 07/09/2026 20:54

FirmSnake · 07/09/2026 20:52

Your OP. "When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened".
Copied and pasted. Goodness me.

That doesn’t confirm that I didn’t look at it at the setting either. It just confirms that I also looked at it at home. Analysing where/when I looked at it is a bit strange.

OP posts:
Snoken · 07/09/2026 20:54

Roseypurple · 07/09/2026 20:51

I didn’t write that. I looked at it as soon as we picked my child up. Where are you getting this additional info from?

This is what you said: When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened.

FirmSnake · 07/09/2026 20:52

Roseypurple · 07/09/2026 20:51

I didn’t write that. I looked at it as soon as we picked my child up. Where are you getting this additional info from?

Your OP. "When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened".
Copied and pasted. Goodness me.

maggisimpson · 07/09/2026 20:51

I think you should remove your child from this setting, you are never going to be satisfied with the care.

Roseypurple · 07/09/2026 20:51

FirmSnake · 07/09/2026 20:47

In your own words "it was a small superficial mark"... and you didn't even see it until you got home!
If it's actually a massive gash, then I suggest you update your OP so people can make informed judgements.

Edited

I didn’t write that. I looked at it as soon as we picked my child up. Where are you getting this additional info from?

OP posts:
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