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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to stop helping after injuring myself lifting elderly neighbour?

271 replies

Barney221 · 05/09/2026 21:11

We are a rural road of 5 houses. One house is lived in by an elderly couple one of which has dementia and the other is paralyzed. Over the last few years the gentleman who is paralyzed has fallen frequently and the rest of us have been called and gone and picked him up. We are all 60 plus except for one lad in his 20s.

This afternoon all the male members of the 3 closest homes were out. He fell from his wheelchair in his mobility van and as the only 2 people available my female neighbour and I were summoned by his wife. She and I couldn't get him up so rang another elderly male neighbour. He came and he worked from the front whilst I pulled him from the back. We got him into the wheelchair but it then slipped back into me propelling me backwards down the ramp and off it onto the tarmac drive. Hes fine but I've had to go to a and e and I've got ruptured ligaments in one knee and bruising rand cuts to both and I'm struggling to walk. I'm unlikely to be able to drive for a few days and I'm self employed.

My husband is livid and is saying that he will call the couples kids tomorrow and tell them we are no longer available to pick him up. This will include DHs brother who Is one of 5 houses. Is that unreasonable?

OP posts:
Yokodoko · Yesterday 19:50

You must NOT lift a fallen person, call an ambulsnce

OldScribbler · Yesterday 19:45

As long as you’re polite it’s the sensible thing to do

Sweetdreamsbeautifulnightmare · Yesterday 19:45

No way is this your job or anyone else’s who isn’t related! Say no!

MrsJeanLuc · Yesterday 19:42

alexdgr8 · 05/09/2026 22:17

You should never have been doing this at all.
It can be highly dangerous for all concerned.
I'm sorry you were injured and hope you can recover ASAP.
The correct procedure is to call an ambulance for anyone who is disabled.
Suppose the person who had fallen was injured by neighbours pulling at him.
There could potentially be all sorts of legal liabilities.
And added stress for you.
This is not like posting a letter or fetching some shopping.
This is beyond being neighbourly.
All the best.

This.

OP I know you meant to be kind, but I think you've actually been terribly irresponsible. Not only did you risk injuring yourself (and I'm sorry you have), but there was a very real risk of injuring the person you were trying to help.

The correct response to these requests going forward is "let me call you an ambulance". And then by all means help by providing cushions / blankets / hot water bottle / etc to keep the disabled person as comfortable as possible, but do NOT try to lift them.

JenniferBooth · Yesterday 19:41

My DM is 90 I cant force her to use the keysafe..............she refuses.
I cant force her to use hearing aids..........she refuses
I cant force her to use the falls alarm.............she refuses and wouldnt be able to hear someone talk to her (see point 2)
I cant force her to get a stairlift installed........she refuses.
Too late to downsize and she wouldnt have done it anyway.

Now how can the mental capacity laws be broken to enable this? Anyone there at the back blaming the adult children got any ideas? Id love to hear them.
GP surgery often doesnt get an answer when they phone her or do home visits because she cant hear the phone or the door. Then they phone me and ask me to contact her because ive apparently got some hidden magical power that will make her hear me when she cant hear anyone/anything else. Guess as its nearing Halloween with a bit of luck maybe i will be able to tap into this power 🙄

MeridianB · Yesterday 19:40

Glad you have so much support on this thread. You’re doing the right thing by calling for help instead of trying to lift him.

My lovely stepfather had a heart attack while trying to lift a large elderly neighbour after one of her many falls. After leaving hospital he told her he couldn’t do it any more.

Kidssshouldbekids · Yesterday 19:39

I work in a supported living home with people with learning disabilities and, despite being trained with lifting, we're banned. We MUST call paramedics to get them up if they fall. It's actually a sackable offence if we do it. Not for our safety, but for the clients. Company doesn't want liability claims if we cause an injury

MeetMeOnTheCorner · Yesterday 19:38

@ThreadGuardDog You don’t know if their dc are pleading with them to go into a home though. They might be. Many people refuse to accept the inevitable and refuse to do anything. The dc might be in a very difficult position and maybe parents are ultra difficult? However all neighbours need to pull back and have a conversation with the dc. No one should injure themselves due to nursing or caring duties for neighbours. It’s time to say no.

ThreadGuardDog · Yesterday 19:30

StMarie4me · Yesterday 18:29

And when all the ‘Ambos’ are out picking up people who’ve fallen, and there are no ‘Ambos’ (sorry, you mis-spelled degree qualified medical professionals) available to go to a cardiac arrest or stroke, because they’re picking up Fred who falls weekly, maybe people might think there’s a better way…
Camel lifting equipment should be available in every community like DeFibs are.

My mum was living at home with us and had a hospital bed in a downstairs room. She had dementia and kept falling out of bed. Because of the laws on deprivation of liberty they wouldn’t provide cot sides and when I asked what we were to do because it was happening every night and neither of us could pick her up, they said call an ambulance. Every single time.

Kevinbaconsrealwife · Yesterday 19:27

HonestGoldAnt · 05/09/2026 21:23

Not unreasonable at all.

If they keep calling you, call their children each and every time. They need to provide support for their parents, they cannot rely on neighbours, as its very unfair to you .

We did this with a lady next door. My partner was on night shifts and was woken up several times a day from next door neighbour who needed help with things. Started off as simple requests like opening a jar of pickles , but her health deteriotated quickly and her first port of call was our house several times a day and we put a stop to it when she expected us to administer medication and do care . We did have the ladies daughter on the doorstep in tears , claiming we'd broken her heart and let her down as she thought we were "true members of the community where everyone helps each other" ?! So frustrating. We had helped far more than most would have, and didnt even get a thank you.

The CF of a daughter …I’m mad on your behalf !! X

Betterbeingdead · Yesterday 19:27

Somebody once told me it's amazing how quickly a favour turns into an obligation
He did all gardening free of charge for an elderly widowed friend who was extremely wealthy . When he inconveniently got cancer she was most put out and told him so . When he died pretty quickly she got a gardening service in once her showcase garden turned into a jungle although she never stopped complaining how he had let her down in her hour of need !!

ThreadGuardDog · Yesterday 19:23

I don’t think you’re unreasonable at all. Each and every time you are called to help you should ring the kids and tell them they need to come and help. Rinse and repeat until they get the message that their parents aren’t able to live without support any more.

diddledoodum · Yesterday 19:22

StMarie4me · Yesterday 18:29

And when all the ‘Ambos’ are out picking up people who’ve fallen, and there are no ‘Ambos’ (sorry, you mis-spelled degree qualified medical professionals) available to go to a cardiac arrest or stroke, because they’re picking up Fred who falls weekly, maybe people might think there’s a better way…
Camel lifting equipment should be available in every community like DeFibs are.

There are in some areas. Mine has a falls pick up service available 7 days a week in office hours. They had a Camel but they’ve now got something better but whose name I can’t remember!

FinalNameChange · Yesterday 19:13

For goodness sake everyone, CALL AN AMBULANCE every time in this sort of situation. It's the official advice from the NHS.

You will very likely injure yourself, and you perpetuate the illusion that the faller can live independently - to them, their family, every agency who could be called upon to help.

janj52301 · Yesterday 19:08

We were told to call 111 if DH takes a fall and I'm there, if he's in his own he's been told to call 999

Jane3212 · Yesterday 19:00

YourRedLurker · Yesterday 10:18

This is such nonsense!!! (In the UK at least). Even if it's felt first aid/lifting exacerbated an injury you're extremely well protected against a civil or criminal suit. Besides working as a paramedic because people often fall in awkward spaces (very rare to fall in middle of empty room as per the training situation) even when back/neck/hip injuries are suspected we still just have to top and tail from the floor (grab body/arms/legs) and pull them up because no room for any kit. We don't even have any training in a particular way of doing this - officially we are not allowed but ultimately if someone is wedged somewhere then you just have to grab and pull.

If you're getting someone up off the floor there's going to be a conversation first - do you want me to try and help you up? If they say no, I'm in agony with my hip - then don't lift them. If they say yes, or "I'm a bit sore here but yes can you help me" then give it a go if you feel you're able. If they're so confused they don't understand that question - probably a medical emergency 999.

It's also worth noting that whilst members of the public are fine to refuse to help some up off the floor, carers etc do have a duty of care. If someone (especially when already frail) is left on the floor for multiple hours it can quite easily go from - just needed a quick help up/carries on with day, to event that causes significant harm/potentially death due to duration on floor. The ambulance service will just say - we were delayed to excessive demand it's unfortunate (and will be able to prove call volume etc). Carer will say "no lift policy". And we all just leave the elderly patient to suffer on the floor for hours.

I don't believe it's happened yet - but at some point some relative is going to say "hang on, my mum weighed 40kg, you even have lifting equipment in the home/there was 2 of you on that visit, you watched her suffer for 6hours waiting for an ambulance when you could have intervened - where was your duty of care".... At some point some carers are going to end up in coroner's court etc defending a refusal to lift that contributed++ to someone's death which could have been avoidable and then it can goto criminal or civil to decide how reasonable refusing to help is.

Edited

'carers etc do have a duty of care. If someone (especially when already frail) is left on the floor for multiple hours it can quite easily go from - just needed a quick help up/carries on with day, to event that causes significant harm/potentially death due to duration on floor. The ambulance service will just say - we were delayed to excessive demand it's unfortunate (and will be able to prove call volume etc). Carer will say "no lift policy". And we all just leave the elderly patient to suffer on the floor for hours.'

  • this is true, but I think it does depend a lot on the situation. If equipment can be used and/or there are multiple carers/person is light then yes. Otoh I don't think a carer has a duty of care to the point of injuring themselves: I care for an elderly family member myself, if they fell I would do whatever I could but it would be dangerous as they are very overweight and I'm not particularly strong. I wouldn't blame a carer necessarily if that were the case, it depends if aids could be used etc

It's not carers' fault that ambulances are so overstretched. Nor is it ambulances' fault...

Another issue is that rightly, women can choose female carers and most do (and most carers are female anyway). But on average men will find lifting etc easier.

Aslana · Yesterday 18:56

I was looking after an elderly relative with Parkinsons related dementia who often fell out of bed and sometimes in the day. I was told to call the ambulance service when this happened as I was not able to lift him safely. I felt awkward doing this but was told to do it as either he or I could get injured. While waiting for the ambulance make as comfortable as possible and keep warm and hydrated. The paramedics were great. Even though busy they explained it was part of their role and no problem. If someone is.alone they should have an emergency button on their person as when pressed this goes straight through to professional help.

Freda69 · Yesterday 18:55

My father kept ringing up the neighbours at 6.30 am when he’d had a fall and thought that was ok! The neighbours phoned me to try and persuade him he needed to go into a nursing home, but as usual he took no notice of me. He had a couple more falls and only then decided he needed to move to a home.
Please don’t help them anymore and put your own health first.

Tuesdayschild50 · Yesterday 18:55

Not unreasonable at all ...stop he needs carers and proper help just stop ... tell his family you are no longer available to be called call an ambulance or call his own family.

Superscientist · Yesterday 18:50

As my gran got older she became a frequent faller. Her mobility had reduced which was fine during the day as she had aids and knew her limits. The issue was when she got up in the nights for the toilet as she would forget that she was an 87 year old who had had 3 hips replacements (2 one side, 1 on the other) and generally more frail than the 75 year old she still felt like she was.
My mum, a former nurse, was able to assist her to get herself up off the floor with the assistance of my dad for a while. My gran was mobile enough to do the moving she just needed the guidance of how to do it and a hand for support.
This was fine until her dementia progressed and now she couldn't be spoken through getting herself off the floor and needed more active lifting. My mum having retired from nursing due to a back injury. They then got her an emergency button and a lifting service who rolled an inflatable mat under her and use this to lift her. As her mobility decline and dementia advanced even this was no longer suitable and they hired a hoist, chair and medical bed until she passed away a few months later.

She was half the size she started at by the end but had gone from being able to take her own weight and be in the can manoeuvre herself with assistance to being a 40-45kg dead weight, that's an awkward shape and doesn't really want you to move as you want her too.

You can't always tell how injured a person is also, my mum had a bad fall down the stairs a couple of years ago. The paramedics assessed as possible rib fractures, 90% certain of broken arm. She was in pain but they weren't worried of neck and back injuries so with support of the paramedics she was moved to a seating position and transferred to a chair before being taken to the ambulance.... No broken ribs or arm but two fractured vertebrae! The Drs in A and E were very surprised when the X rays came back as they hadn't considered back injuries either. Thankfully, both were stable fractures and the movement didn't put the spinal cord at risk.

ArtieChoke · Yesterday 18:48

Barney221 · 05/09/2026 21:54

Thanks all. Part of the problem is the close knit relationship. My DH and his brother have lived here for 60 years. DH has told the son who he's known since he was born repeatedly that the situation can't carry on. Going forward we will be calling him followed by an ambulance. Neighbours agree.

It's very kind of you all but really none of you should be trying to lift him back up - as you now know someone can get hurt. It could be the old person that fell or one of the helpers

Best to have a rota of people to go and sit with him when he falls and wait for the emergency services to come, telephone the family and tell them what has happened, with their blow up cushions and put him back up. The emergency services don't lift people for very good reason, they use the blow up cushions

hope you get better soon

outerspacepotato · Yesterday 18:44

If you've torn your ACL, you're going to be quite busy with your own recovery and PT and lucky to not need surgery. You might have issues with that knee down the road and you will not be safe lifting other people.

Mumbles12 · Yesterday 18:36

FluffyBenji23 · Yesterday 18:03

I had a similar experience with an elderly neighbour of my Mum's. I helped her for years until it became obvious she needed professional support. Her family were useless, living abroad. Finally my Mum's illness became terminal and I couldn't help the neighbour anymore. She started to fall, finally breaking her hip and being forced to go into a nursing home miles from friends. If only she'd accepted support she could have stayed at home. She'd plenty of money!

Edited

This is so common isn't it.
OP you need to stop. I'm all in favour of helping people and being a good neighbour but you're papering over the cracks / propping up a failing system. The family need to get proper support in place.

tara66 · Yesterday 18:35

Mischance · Yesterday 18:07

Give them the information they need to get a pendant alarm system from the LA. If he falls they press this and it goes to a central answering base who will then get in touch with whoever they have been given as the contact (usually a family member) and the responsibility becomes thier's. If they cannot help then the call centre calls an ambulance to lift him.

It sounds as though they have not had the proper assessments and OT involvement to help keep them safe. You need to tell them that lifting him has harmed you and you can no longer do this. Give them the contact details for getting an OT in from the LA, usually via SSD.

I know that it is hard to refuse to help, but there is more than one way of helping him. You do not have to do it yourself but make sure that they know about proper sources of help.

It is ideal if they ask for that help themselves but you can refer them to SSD as Vulnerable Adults and they then have a duty to assess.

THIS. Your Council will have Adult Services.
They will give your neighbour the ''equipment'' they need to contact help. They also need to hold the door keys to the property - they come but where I am they (adult services) are not qualified to lift person and they have to call someone else (who?) to do that i.e. the lifting - who is qualified!
You - I presume are not ''qualified''.

Themsofcoffee · Yesterday 18:34

Absolutely don't help. Carers will not help with falls in this manner for that very reason.
I would discuss this with the other neighbours and let them know it's getting too much. Also the couple's children.

It may be that your area has a falls response team for people who have had non injurious falls.