Receptionist attitude should I complain

Yeah, report it. The receptionist doesn't know what these patients are going through but by being at the docs I presume not there for fun. Nobody should talk to other people like this, let alone when in a position of responsibility.

Just today I've quit a 2 year waiting list (no end in sight) with gynae because of the way some woman spoke to me on the telephone because I had dared raise a complaint with PAL's. I now have no faith in them and will try another hospital.

@DecisionTime123 I really hope you made a complaint about that after. The fact that it resulted in a hospital admission would have been enough for them to revisit their criteria for exceptions. What would have happened if you just went home? I dread to think.

I’m going to sound like I’m a right complaining cow because I’m going to say that I don’t really complain but here’s my second example of when I have 😂 (I’m really not, I rarely leave constructive feedback - as a manager in CS I’ve developed a good sense of understanding of policies and processes which make me quite measured) but my DH was turned away and threatened by security out of A&E. He was in so much pain that he kept asking for someone to look in to his issue a bit more because they told him there was nothing wrong. Well we used our private healthcare that led to a rather rushed surgery. I wrote a complaint to PALS not just about the fact that he wasn’t given pain relief (not even a paracetamol) at 3am, he was misdiagnosed and told he made it up, told that he needs to leave or else, the fact he had surgery for this issue but that the treatment he received was because of the sheer arrogance of the A&E doctor who didn’t like to be questioned and bias. But the thing that pissed me off the most was that we were blessed enough to have private coverage, many many people don’t. And due to ego they’re denied treatment. We received a lovely apology from the director of that trust and I hope they made changes.

Please write to the practice manager. It sounds as though she's abusing her power. She can cause a lot of misery.

Weird isn't it quite rightly there are notices up everywhere saying abuse of our staff is not tolerated. But when the boot is on the other foot apparently that's ok ?

This.

So you heard half a conversation and don't know what they actually asked, or what the issue was? Stay out of it.

I never forget 20 years ago when I was a young mum I went to the GP with a very sick baby, and I was nearly 10 minutes late due to parking but then I queued over 5 minutes to get to the front of the desk and the receptionist was a right bitch and said no you can't see a doctor. I just burst into tears and walked out and god bless them half a dozen people stepped in, two came running out to call me back and then when I got back in there were a couple at the reception desk complaining about my treatment (edited to say other people were on their feet protesting my treatment) - the receptionist was shouting "I've recorded this I've recorded this I've done nothing wrong!!" and the practice manager ran out to see what was going on. She was an utterly evil cow and my DD needed hospital admission, we went straight from GP to paediatric ward.

Do what you need to and good for you OP although sadly I bet nothing will come of it.

Yeah, write to them. I did this recently (in a restaurant) - the manager was so awful but I was with my kids and didn’t want to cause a scene in a near empty pizza express. So I bit my lip, declined service charge and wrote them a full review. I also noticed how he would comment back as the GM to most reviews, it's been weeks and he’s ignored mine 😂

Report report report.

I would definitely report it.

It’s funny because if this was a patient, even a huge intimidating man, I’d have have stuck up for these people and given him a piece of my mind but I too probably would have kept quiet because it was the receptionist and it’s ’their Job’ - but this is exactly why they think they can get away with it because they know that people won’t say anything.

Definitely report it.

I would report it exactly as it happened. Even if nothing improves you will know you did what was right.

Complain to the practice manager. There is no need for such horrible behaviour when people are already ill and seeking help. I am sick of GP receptionists acting like they are doing the world a favour when they did in fact choose that job. Yes, you do get a lot of abuse from patients but that doesn’t mean you can take it out on innocent people who are just asking for help.

I think you should stay out of it.

Yes, I think you should report it too.

I would complain. Doctors' receptionists should have the 'bedside manner' too. They are dealing with people who are sick, in pain, etc.

If it is bothering you this much, imagine how they must be feeling. I think you should do something, so eventhought it may not change what happened to them she can act decent for others.