To not refund this £2k

Presuming the cancellation policy was made clear at the time of booking, she should be aware she wont get a refund and you shouldn't feel guilty about it as it's not your fault. How much would it cost to break even though? Maybe refund the profit portion if it would make you feel better?

You do realise that wealthy and succesful women are suseptible to PTSD and other mental health conditions for the same reasons poor ones are - Rape/SA/DV, PND, menopause transition, work stress etc etc

ah! The shagging the vicar thread I’m guessing ?

It'll keep the costs down, at least - you'll only need five loaves, two fish and 5,000 slices of fruitcake

That would take me all day. Link?

If you expect 5000 guests ?

AIBU to have provided a transubstantiation buffet at my wedding?

The terms were clear and she missed the refund cut off point. I'm sure you feel awkward about it all but it's her fault. Just repeat the t&cs if she chases you. Then block her.

Slightly struggling to get my head around ‘NFP women’s org’ and ‘2k Mediterranean retreat’. None of the women in my NFP circle could afford the cash or the time for this. Not being snarky but the set up would influence how I’d go forward. If she’s cash poor and/or a beneficiary or somehow in your client base then I’d do my best to sell on the space (free upgrade and sell the cheaper space suggested by a pp is a good idea). If it’s not that kind of situation I’d be inclined to stick to the terms and tell her so, but you could still offer the place and refund or partially refund if you sell it. I wouldn’t ask her to sell it - you want the offer to come from your org not a random person.

I'm inclined to agree. If she'd cancelled a day or two earlier she'd be entitled to a full refund and if you couldn't fill the place you'd be in a pickle.

I would simply say that unfortunately she is outside of the cancellation period. You have advertised her booking to the waiting list and there have been no takers. It is perhaps because it is at a higher price point than others have booked. Is she comfortable that if you sell the spot for the standard price, that you can refund her that ?

I would get that consent for a resale discount in writing from her. People like this that drop out for reasons that won't be covered by their insurance may suddenly decide to go after all if they will lose all the cash.

Upgrade yourself as the organiser. Can you even change the name on the flights now without a cost?

God moves in mysterious ways.

You know that nobody actually shagged a vicar on their kitchen sofa, right?!

I suppose there is a legal definition of month - and from the AI it seems that it is based on "the same date" the previous calendar month.
Which would mean she is out of refund period (because it is not March).

Going with the "best effort" - offering existing clients room upgrade for lower price and potentially getting someone new to come for a lower price - seems to be the best option now.

Actually, if she knew about it for some time, good for you that she didn't cancel 3 days earlier. I don't expect you'd have much more luck in getting a replacement, but you'd have to refund her. Maybe a time to adjust the conditions (returning half 2 months before the date and nothing 1 month)?

I think it depends on the wording of your policy. If it says a month and there is no further clarification then you could probably get away with refusing a refund. I would not give a refund of any description if you are not legally obliged to.

I agree with PP about trying to sell the place at a cheaper price by either upgrading an existing client and selling their cheaper tickets or by offering the place at a reduced rate.

Going forward you might want to rewrite your cancellation policy so that there is no ambiguity. You could consider offering 75% refund at 8 weeks, 50% at 6 weeks and 0% at 4 weeks. This would help to cover any discount you had to offer to sell the place at shortish notice and prevent losses if you are unable to fill the place.

I can assure you that was an absolute zinger, but sadly posted on the wrong thread. You could try and work back from that to see the correct thread !

What?

Sounds like she's cancelled at the last possible minute assuming she'll still get a refund. I'd tell her hard cheese, personally.

You shouldnt make your break even point dependent on the retreat being full. You need a margin.
Stick to your terms but look at your prices going forward.

Well to be pedantic, every four years 29 days is exactly a month…

Refer her to her travel insurance policy and tell her you will refund if you fill her space. I do this with my self catering holiday lets. No drama.

Throw it open on here?