To ask what happens now my flight has been cancelled?

My experience with BA when they cancelled my flight last Thursday evening was completely different. And I was flying in Club and have status with them!

My flight was delayed and delayed and delayed. No announcements were made and there were no sign of any staff. I had been sitting on the floor for 4 hours when the gate screen finally showed cancelled. The BA app was still showing delayed. Still no sign of any staff. At this point I’d been at the (very overcrowded) airport for 7+ hours.

So I went online via my phone and booked the nearest reasonable looking hotel room I could find (being aware that rooms would disappear fast). Got the police to show my how to get back into the country and out of the airport, then spent 30 mins waiting in a taxi queue that never moved. I ended up using my phone to navigate the 10 min walk to the hotel I’d booked and was then online until after 1am trying to get BA to rebook my flight. They would only offer me a flight in 2 days time from a city over 100 miles away (and said they wouldn’t cover transport costs to get there!). I threw a wobbly and by 6am I was booked on a new flight leaving later that afternoon (which was then also delayed but at least it left this time).

BA have approved my expenses claim so that should get paid to me soon. But if I wasn’t an experienced traveller (and a grumpy menopausal woman with fuck all patience) I could quite possibly be standing at the damn airport gate even now waiting for a member of staff to actually show to turn up with some information.

I had a flight cancelled by EasyJet a couple of summers ago and got hee-haw out of them. Missed two days of holiday but still had to pay accommodation costs and had to rebook airport parking at a different airport so incurred extra costs. Absolutely no compensation whatsoever. I hope you have better luck with your airline, OP.

no, it’s normal. You can try your travel insurance but the airline won’t pay for a night in two different hotels for the same person.

If BA had to pay for everybody’s Airbnb plus their temporary accommodation I suspect there wouldn’t be much of a business!

A cancelled flight you go to the airline for a refund

It is true see link for advice

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

My child recently received compensation for a flight delayed by 7 hours out of Heathrow.

They're already paying for your accommodation tonight in the hotel, right?
They don't pay for your accommodation at the AirBnB as well. That would be double dipping.

Definitely put a claim in for the cost of 1 night. The worst they can say is no

BA left myself and Mr Benson stranded in Italy over New Years. They could not have cared less. We only made it out on New Year's Day because my FIL is a gold card holder and had access to a phone line where you could actually talk to someone. We saw on Twitter that some of the people on our flight were still stuck out there on the 4th January. I don't think they're necessarily any better than the budget airlines.

Not really because that's ultimately the reality of what the airlines are liable for and what they aren't.

You can't expect to get compensated for your new hotel tonight AND the accommodation you haven't stayed in today by the airline.

You need additional insurance to cover other losses. For example a couple getting married abroad should probably take out wedding insurance to cover it if they missed their own wedding. General travel insurance will cover other options.

This comes down to you not understanding what's covered - or not covered - by operator liability and travel insurance.

This isn't being harsh. This is explaining that the legal liability isn't the same as customer service which may go further than legal liability because they understand it makes good business sense and this is built into the pricing scheme.

This is the downside of budget airlines. No they don't give much of a shit if it goes wrong. You get your basics refunded and that's about it.

You should get hotel, food, flight and any associated transportation to the airport then compensation based on hours delayed. Nothing specifically for not using a nights accommodation

It’s why holidays are better booked as a package if you want better compensation. You booked separately so have less rights to compensation. There’s choices to be made and you didn’t read up on what an airline will cover in these circumstances.

That’s what travel insurance is for.

Should have flown BA then.

Except you didnt. Probably because easyJet are cheaper. Which is why you chose them.

Just because one airline goes further than another, doesn't mean the airline that does less has failed to fulfil its legal duties. It just might mean that the airline that goes further (and charges more) has a business model which is about giving better customer service and getting repeat business from that than one which is a strictly budget airline that does everything as cheaply as possible.

I'm not sure I see the issue - you were told to use the app, you did, successfully, because now you're on a new flight tomorrow and have a room for the night?

Yes, the room is not the one you wanted - you wanted your airbnb, but easyjet have done their part.

If you want to claim for the airbnb - or any other indirect costs - that's what travel insurance is for.

The airline are supposed to refund all reasonable costs, so a hotel, food, transport. Then they should also process your delay claim, and providing it meets the criteria/rules, they pay per person the set amount dictated in law (this varies by flight length).

The travel insurance will only cover the out of pocket expenses that the airline won’t cover. There shouldn’t really be any items like this, but for me I had an additional car hire cost on return from the airport so that I could drive to the correct airport and get my car as I chose not to take a connecting flight as I had already been delayed by a day and a half, and it seemed safer to drive from where I was than spend another half a day awake in an airport to then drive home.

Everything to the airline first, keep receipts, don’t take the piss though, you don’t need a £1000 room when a £200 one will do etc. There shouldn’t be an issue in making the claim, but you can escalate to a complaint if needed after first following the standard process on the airlines website.

edited to add: the travel insurance may cover you for lost days on your trip…but you’ll need to read the terms and then contact them if unsure

You may be entitled to a fixed amount of compensation from the airline. That should cover the excess on your insurance.

You’re paying for the Airbnb either way so that is not a cost incurred. Airbnb won’t cancel it if you don’t turn up, there is no policy that says you have to stay there! The airline won’t refund one night of Airbnb since it’s not an extra cost you incurred. Ditto travel insurance, what would you even be claiming for?

It’s in their t&c though. They aren’t hiding it. It’s the same as if a train was cancelled and you missed a concert or job interview. It’s not their responsibility. Their responsibility is limited otherwise the compensation would cripple the industry as the potential claim could be infinite.

That’s what insurance is for.

It’s shit, my friend has also been let down by easyJet tonight

not the Airbnb cos that is consequential
loss but you should be able to claim back for your new flight if you had to pay, plus hotel, meals . They cancelled on me a flight from Marseille to Manchester, put me on a flight from Nice to Liverpool and paid for car hire in France and a taxi back in the UK, hotel and meals. Eventually.

presumably you are still getting some or the Airbnb stay if you’re now arriving tomorrow? I don’t think you’ll get that back sadly. Ifs like people who buy gig tickets who can’t go cos easyJet cancelled. However you should be entitled to compensation - which is different and additional to claiming back costs

www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

They have made it right - they are paying for your accommodation tonight so you haven't incurred any extra expense.

This happened to me recently. This is a travel insurance claim. The airline wouldn’t pay for anything other than the flight they’d cancelled. They don’t care where you’re going when you land.