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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ask what happens now my flight has been cancelled?

261 replies

tpwk · 28/08/2026 21:48

I was due on a flight that was cancelled tonight and the communication from the airline has been woeful.

Everyone at the airport just shrugged and said it wasn’t their problem, to go through the app and sort it out there.

I did that and I have a new flight tomorrow, and I’m in a hotel. I know things like dinner tonight and food tomorrow can be claimed back, but what about things like the Airbnb I’ve paid for for tonight in my original destination? I’ve messaged the hosts and explained that I won’t be there tonight, so I’m hopeful they’re going to keep the reservation for me, but if they don’t, then what?

How do I claim the compensation due under UK 261? What do I do now?

OP posts:
wishfulthinking25 · 29/08/2026 20:18

Was it to Amsterdam by any chance?

WoollyPigeon · 29/08/2026 20:09

Buffs · 29/08/2026 20:02

I’m hoping it wasn’t American Airlines. The process to claim is impossible and then they don’t pay up. They regularly cancel flights and don’t compensate - complete crooks.

The OP clearly says which airline in one of her early posts.

Buffs · 29/08/2026 20:02

I’m hoping it wasn’t American Airlines. The process to claim is impossible and then they don’t pay up. They regularly cancel flights and don’t compensate - complete crooks.

Frillysweetpea · 29/08/2026 20:00

tpwk · 28/08/2026 22:08

It’s been an absolutely horrible evening. It was easyJet, and I’ve never experienced anything like it! Everyone was looking for help and the staff just kept saying it’s not their problem

I don't hold out much hope for you. I will not fly with SAS again after they cancelled both my outward and return flights. I incurred hotel, taxi and meals costs and lost my extra leg room seats and the only thing they have refunded to date is the cost of the meal. As long as they cover something they have loads of wriggle room to ignore the more costly expenses. The primary argument is that anything that happens after the flight isn't their responsibility - even if you wouldn't have had those costs originally. It sucks.

TadpolesInPool · 29/08/2026 19:12

Oh and i forgot to say, the first time we were given a voucher for airport food....3 hours after we had been sitting on the tarmac so totally useless. However the crew were lovely and gave us free drinks and snacks.

The second time I was sent a voucher 3 hours before the plane was even supposed to take off!

lindyloo57 · 29/08/2026 19:08

We once had a 5 hour delay because of bad weather from madeira , i wasn't going to try a claim as was told by tui it was because of the weather so they don't pay out, but I tried one of them companies that do it for you, and we got £500 back the cost of the holiday, it was a last minute deal, yes they got cut from it, but we were happy.

ChasingTheDuck · 29/08/2026 19:07

Mitzuko · 29/08/2026 18:50

It mainly depends on the reason why the flight was cancelled. If it is for a major disruption like earthquake, weather, war etc then they are only responsible for a full flight refund but no other expenses unfortunately.

If they cancelled deliberately and offered no other reprotection you should be able to claim back expenses.

Not completely true as I'm in this exact situation right now. I'm entitled to rerouting and as they can't they're liable for reasonable costs (ie hotel, new flight home and public transport/food etc). I'm just not entitled to compensation. Just reimbursement of costs incurred.

TadpolesInPool · 29/08/2026 19:04

I have travelled twice with easyjet this week (family emergency).

Both times all flights were severely delayed and many were cancelled. Due to thunderstorms all over Europe.

Both times we boarded about 1hr late and then sat for hours on the tarmac, hoping to get a slot. We were lucky cos I suspect the passengers waiting to take our flight back were cancelled (one flight was scheduled to arrive at 8.30pm and we landed at 1.30am).

Mitzuko · 29/08/2026 18:50

It mainly depends on the reason why the flight was cancelled. If it is for a major disruption like earthquake, weather, war etc then they are only responsible for a full flight refund but no other expenses unfortunately.

If they cancelled deliberately and offered no other reprotection you should be able to claim back expenses.

jdb9803 · 29/08/2026 18:35

tpwk · 28/08/2026 22:07

Surely it is though as it’s their fault I’ve not made it tonight?

That's not an additional cost caused by the delay - you can't expect them to pay for a hotel for the night and for your AirBnB for the same night - you have to be responsible for one of them

MeetMeOnTheCorner · 29/08/2026 18:07

All this for a bog standard Airbnb night!

LadyAvgeek · 29/08/2026 18:00

I've read some rubbish but flights cancelled because they can't sell drinks is ridiculous! Airlines will not fly in bad weather for safety reasons. That's not just you but pilots, cabin crew and aircraft. You really need a reality check before you go anywhere near a flight again. I'd be more than happy to deliver it!

notimagain · 29/08/2026 17:20

Ionlymakejokestodistractmyself · 29/08/2026 16:57

My colleague had this, easyjet I think are notorious for trying to weasel out of their legal obligations. I claimed through Tui and got compensation no questions asked.

Maybe they are weasling but OTOH it's possible to look at the last two or three days of European ATC tactical updates on the public side of the Eurocontrol website and looking at that Easyjet may have a valid argument.

Eurocontrol info shows Europe wide ATC have been struggling due to CBs - Cumulonimbus aka thunderstorms, knocking out
big blocks of airspace which has reduced the capacity of several ATC centres to handle en-route flights > that means less flights per hour through effected airspace blocks > that leads to lengthy ground delays in the form of the infamous ATC slots.

It's entirely possible the OP's flight was cancelled at least in part as a result of this...

Cadeaukatze · 29/08/2026 17:10

MrsBatshitRatshit · 29/08/2026 14:07

Travel disruption is a known risk of travelling anywhere. Most journeys are uneventful and you arrive more or less on time. Occasionally, it goes wrong. If you cannot tolerate occasional disappointment, it's better to stay at home.

I disagree. Consumer law protects consumers better from a wonky zip than it does from the very real financial and practical problems caused by travel disruption.

It's not always the airline's fault, obviously. But often it is, and even when it isn't, it's their choice which flights to cancel. That doesn't mean I think they should pay for the OP's AirBnB but certainly any direct costs should be covered. You often have to threaten small claims to get anywhere but you'll probably win if it's a standard claim and they'll have to cough up (now deliberately using that phrase as someone was disgusted by it on another thread this week!)

beaglescurleduplikebagels · 29/08/2026 17:02

WearyAuldWumman · 29/08/2026 16:46

The air crew are required for safety protocols - selling drinks is not their main job.

Oh, she knows that - she's just trying to wind people up.

Ionlymakejokestodistractmyself · 29/08/2026 16:57

tpwk · 29/08/2026 12:28

EasyJet have denied my claim stating it was ATC restrictions so no compensation. Absolutely unbelievable

My colleague had this, easyjet I think are notorious for trying to weasel out of their legal obligations. I claimed through Tui and got compensation no questions asked.

Catza · 29/08/2026 16:50

tpwk · 29/08/2026 15:01

No I am genuinely serious. Cancelling a flight because they can’t make money off us by selling us drinks is abhorrent

The primary purpose of having cabin crew is to keep you safe as a passenger. Which is why there are strict safety standards on every flight which stipulate minimum cabin crew requirements. It's a bit like a surgeon won't be able to operate on you if there is insufficient staffing level at the ICU. Yes, it doesn't impact the surgery itself but impacts your safety as a patient in recovery.
Surely, you can't be so ignorant as to suggest the airline would voluntarily spend £200 on your hotel just because they couldn't sell you a £5 glass of water.

WearyAuldWumman · 29/08/2026 16:46

tpwk · 29/08/2026 15:01

No I am genuinely serious. Cancelling a flight because they can’t make money off us by selling us drinks is abhorrent

The air crew are required for safety protocols - selling drinks is not their main job.

MrsHamlet · 29/08/2026 16:39

tpwk · 29/08/2026 15:01

No I am genuinely serious. Cancelling a flight because they can’t make money off us by selling us drinks is abhorrent

If you genuinely believe that they cancelled the flight because they couldn't crew the trolley service, I don't think you should be allowed to travel, frankly.

BrieHugger · 29/08/2026 16:15

tpwk · 29/08/2026 15:01

No I am genuinely serious. Cancelling a flight because they can’t make money off us by selling us drinks is abhorrent

What? You’re becoming increasingly unhinged. They didn’t fly on time because they were short staffed, and presumably once they were good to go ATC denied them a slot,

I totally get your frustration but neither of those incidents points to them refusing to fly because they wouldn’t make money serving drinks. You think that’s more of a financial loss than paying for 200 passengers to stay in hotels? Massive leap and, frankly, a bit weird.

ZeroSocialBatteryLeft · 29/08/2026 15:55

I sympathise with your situation. It’s rubbish to be late getting on holiday. But I think generally people don’t understand how many moving parts there are in the airline industry and how much is outwith the airline’s control that can have a massive impact on service. The cabin crew that you saw will either have been getting on a plane, or coming off duty in which case they will likely have reached maximum flying hours allowed. That’s a safety feature that you cannot override. Lightning affects service even if it’s not at the departure or arrival airport because it means planes and crews are often stuck in the wrong place. I get the customer service is bad, but EasyJet are not going to want to cancel flights if they don’t have to.

beaglescurleduplikebagels · 29/08/2026 15:47

tpwk · 29/08/2026 15:01

No I am genuinely serious. Cancelling a flight because they can’t make money off us by selling us drinks is abhorrent

Yeah, that's exactly what happened 😂

ChasingTheDuck · 29/08/2026 15:45

We're in a similar situation. EasyJet cancelled last night on us on the way home from Basel. No staff. Just a "click on the app" notice!

we did. Offer of refund, voucher or alternative flight. There are no available flights. So booked my own hotel, and confirmed I want them to reroute me. Had it confirmed in writing they have nothing so to make my own way home and claim it all back. Told it has to be a direct flight.

Currently will be claiming around £1100 back. Had to travel 4 hours across Europe to get the one available flight back with Ryanair tomorrow night. So two nights of hotels, food/drink and trains. I've not accepted a refund as that can make it trickier to claim.

I won't be able to claim extended airport parking or tickets to an event today in the UK I am missing so my travel insurance will cover that.

it's a pain and hundreds of people in the same spot last night so I do get how frustrating it is.
We can't claim compensation as they're saying the weather is the cause but I can get nearly all my costs back (just have to make it home first to do that).

Mumsntfan1 · 29/08/2026 15:41

TheSmallAssassin · 29/08/2026 00:15

It's crappy, but you aren't out of pocket (or won't be, once they've refunded you for tonight's accommodation, if necessary). Compensation for your missed enjoyment of your holiday would come out of your travel insurance.

Travel insurance doesn't cover not enjoying your holiday. If you're ill you get medical costs covered not any extra compensation.

MeetMeOnTheCorner · 29/08/2026 15:38

@tpwk Some of us are beginning not to care! Book with a reliable airline!