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AIBU?

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Original poster

To ask what happens now my flight has been cancelled?

261 replies

tpwk · 28/08/2026 21:48

I was due on a flight that was cancelled tonight and the communication from the airline has been woeful.

Everyone at the airport just shrugged and said it wasn’t their problem, to go through the app and sort it out there.

I did that and I have a new flight tomorrow, and I’m in a hotel. I know things like dinner tonight and food tomorrow can be claimed back, but what about things like the Airbnb I’ve paid for for tonight in my original destination? I’ve messaged the hosts and explained that I won’t be there tonight, so I’m hopeful they’re going to keep the reservation for me, but if they don’t, then what?

How do I claim the compensation due under UK 261? What do I do now?

OP posts:
Flickitspinittwistitbopit · 28/08/2026 22:10

When this happened to us we got about 3x the flight cost in compensation but were also heading home so no costs were incurred

EspressoWarrior · 28/08/2026 22:10

tpwk · 28/08/2026 22:07

Surely it is though as it’s their fault I’ve not made it tonight?

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Only if you booked it as a package tour, with flights and accommodation paid to the same supplier. Even then, you have to read the small print these days.

Original poster
tpwk · 28/08/2026 22:08

Tunaboona · 28/08/2026 22:06

Keep every receipt, take photos of them. We sent everything into BA and they covered it all and gave us good compensation for the actual flight cancellation. It ended up working out better for us but was a bit stressful.

It’s been an absolutely horrible evening. It was easyJet, and I’ve never experienced anything like it! Everyone was looking for help and the staff just kept saying it’s not their problem

OP posts:
Original poster
tpwk · 28/08/2026 22:07

Catapultaway · 28/08/2026 22:06

No, airline are only reponsible for certain costs in certain circumstances. Your airbnb is not their concern.

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Surely it is though as it’s their fault I’ve not made it tonight?

OP posts:
Catapultaway · 28/08/2026 22:06

tpwk · 28/08/2026 22:00

No, the airline are supposed to pay. Not travel insurance- they’re meant to be responsible for all costs related to the flight cancellation

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No, airline are only reponsible for certain costs in certain circumstances. Your airbnb is not their concern.

Tunaboona · 28/08/2026 22:06

Keep every receipt, take photos of them. We sent everything into BA and they covered it all and gave us good compensation for the actual flight cancellation. It ended up working out better for us but was a bit stressful.

OneStepForwardsTenStepsBack · 28/08/2026 22:06

tpwk · 28/08/2026 22:00

No, the airline are supposed to pay. Not travel insurance- they’re meant to be responsible for all costs related to the flight cancellation

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I don’t think that’s true.

MumofCandR · 28/08/2026 22:06

Submit expenses and claim for compensation directly to the airline. We had this with BA a few years ago they paid quickly under regulations and had an online claim form.

Igneococcus · 28/08/2026 22:04

I had a flight with KLM cancelled earlier this year and claimed through their website. It was very straight forward and quick. I got more money than I expected. I was flying home though, so there was no missed accommodation for me. Make sure you have all invoices and that the hotel invoice clearly shows your name.

Original poster
tpwk · 28/08/2026 22:00

Catza · 28/08/2026 21:53

You claim through your travel insurance.

No, the airline are supposed to pay. Not travel insurance- they’re meant to be responsible for all costs related to the flight cancellation

OP posts:
Catza · 28/08/2026 21:53

You claim through your travel insurance.

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