To ask what happens now my flight has been cancelled?

No because the cost to them could be endless. They aren’t going to fork out £52k because a cancelled flight caused someone to miss their wedding for example.

their responsibilities are really clearly laid out in terms and conditions. Beyond that passengers are expected to take out travel insurance to cover things

We had a flight home cancelled by BA in 2023 whilst in Sardinia. We had to hire a car, drive to a different airport 3 hours away from where we were staying, stay in a hotel overnight, flew into Gatwick when our car was parked at Heathrow so we had National Express tickets on top. My husband had to complete an online form and submit receipts once we were home. BA paid out about 12 weeks later.

Make sure you keep all receipts, and submit the claim once you're home. You may not receive compensation though because the flight was cancelled. It depends on why the flight has been cancelled. Our flight cancelling wasn't BA's fault, it was air traffic control, so we weren't entitled to compensation.

Hi OP I am a travel insurer by trade. The CAA has some quite good guidance online. for costs and compensation | UK Civil Aviation Authority www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/making-a-claim/claiming-for-costs-and-compensation/# CAA guidance Your airline must cover the costs of your hotel and reasonable food/out of pocket expenses. IME some can be tricky, notably Ryanair and BA. You can also arrange your own onward travel on a different airline so long as you act reasonably. In practice this means you do not upgrade the class and the cost is not excessive.

In terms of any onward costs, so the room you had booked, that maybe covered by travel insurance, but you would need to read the policy. Not all policies would I am afraid provide cover.

If your airline refuses to pay any of your reasonable costs, then an important point to note is that airlines usually belong to an arbitration scheme. They should but do not always disclose this, so again you can find out which scheme they belong to via google. This allows you to pursue a claim by filling in a form. BA in particular deal with complaints only via email and often ghost customers at some point.

They’re not really getting away with it. Their job is to get you to your destination and look after you during any delays they cause. By covering a hotel, food and drinks they’re doing that.

Generally they pay compensation as well. Travel insurance will cover anything else.

But you were paying for the AirBnB either way? That’s not a cost because of the missed flight? They’re paying for your hotel tonight as the only reason for that cost is your cancelled flight. They don’t pay for your mortgage too for one night because you’ve also got a house at home you could stay in but aren’t doing.

They won't admit liability because it's not directly linked to the booking. They will pay for cost of the replacement hotel but not the one you haven't used.

You effectively can't claim twice for the same night of accomodation because that's what you are suggesting.

No, they don’t. They’ve done what they have to do, which is get you a hotel, a new flight and cover your food costs.

They may not have to OP, that may be one for your travel insurance. Expenses while you are waiting for your new flight will hopefully be covered.

Happened to me a few years ago
Tui paid us back the money within 5 days and we all got 350 each compensation within a month.

I think if you have books a package then airline / travel company is responsible

if you booked separately airline is responsible for flight and food accommodation while delayed

but your actual accommodation / air n b you would need to claim on your travel insurance

When this happened to me the airline paid for the hotel for that night, meals and transport to the hotel.

They didn’t cover the missed night in the hotel at my destination.

I don't think anyone will pay for your AirBnb as that was all booked already. It's the hotel for tonight and additional meals they should pay for, plus compensation if it meets the requirements. MoneySavingExpert is usually helpful for this sort of information.

Do you have travel insurance?

Nope. Your accommodation is not their issue. Unless you booked a package with the airline that included accommodation, they’re not going to essentially pay twice for your accommodation tonight.

I think they will probably laugh at you. I wouldn’t waste time getting stressed about it. Happy to be proved wrong but doubt you’ll get anything out of them. If you do it’ll be a flat rate compensation, not coverage of your particular costs.

What was the reason given for your flight being cancelled? The reason can affect what you can claim for - as well as the airline / location (i.e. if you are also able to claim additional compensation under EU/UK 261).

You need to check your airline’s policy online for what you can and can’t claim. I suspect your AirBNB for tonight won’t be covered given that the airline is providing you with a hotel. They’re not going to effectively pay twice for one night’s accommodation.

My flight home from Italy was cancelled last Thursday night due to bad weather in the area (so I wasn’t entitled to compensation as weather is out of the airline’s control). The airline / airport were useless at providing any help and I just booked a hotel room via my phone and asked the Italian police to help me get back through security into the country again and out of the airport. No taxis of course so I ended walking in the dark to find my hotel. Could have been very dodgy but I live in east London so I’m pretty streetwise but…

The good news is that you’re already rebooked on a flight tomorrow.

No. They are responsible for getting you to your destination. Your travel insurance covers the rest.

I lost my prepaid transfer and had to pay again when Lufthansa cancelled my flight. They said that they wouldn't pay for a 'consequential loss'.

They are completely responsible for your expenses up to a certain about unless the cancellation was due to the airline, the only exception would be if it's totally not their fault due to something like weather or a security risk. Details are here.
Claim compensation if your flight's delayed or cancelled - Citizens Advice https://share.google/uezlrFBdEgBqu1EyF

I had a rotten time a couple of years ago. I was travelling for work and was advised there was no point in trying to claim costs (which included about £700 of hotel room, train fare and cab ride to a different airport in a different European country in order to get home.) I was furious and also thought it was ludicrous - happily I speak the languages in both countries so was able to get around but it would have been very difficult for many people I know.

Air travel is awful these days.

@tpwk have a look here, there is also a link to their compensation policy

www.easyjet.com/claim/en/eu261

I had a flight cancelled in the IT glitch 2 years ago. I ended up travelling by train, coach and train again to get from Dusseldorf airport to Paris CDG for a flight home the same day.

If the cancellation was their fault you should be entitled to a set fee from the airline depending on the distance of the flight. They should cover the cost of your new travel and any extra expenses you incur as a result. Just claim on their website and send pics of your receipts/orders.

There are limitations on claims via regulations, I believe, which certain 'budget' airlines 110% adhere to. Others may be more forthcoming but have no experience