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Charity shops have lost the plot

573 replies

DancingonmyOwn88 · 26/08/2026 15:09

Had a bit of time to kill before work earlier so had a browse in a charity shop. Surrey town but more commuter belt than anything salubrious. Shop was a run of the mill one not one of the boutique type offerings.

Nice green and white maxi dress, casual summer type thing, the other dresses were priced around £8 pounds which isn’t really a bargain but as I liked it a lot I picked it up- only to see it was priced at £30. Yes it was ‘Max Studio’ but those dresses aren’t going for anything like that on Vinted etc.

I asked why it was priced so high and the lady said ‘it’s designer’.😐

Probably been sitting there for months!! Where’s the sense in it?! Why have charity shops become so far removed from what they’re supposed to be- a way to shop sustainably and feel like you’re getting a bargain because it’s not new? Yeah I know they want to raise money as well but surely they’d do that a damn sight quicker if they actually shifted stock and not stuck eye watering labels on things.

I’m still annoyed from last week from a different shop as well when my little boy picked up a toy dinosaur figure and the label said £6. We put it back and I told them why but they didn’t care obviously and it’s still sitting there as of yesterday. How greedy to price children’s toys so high. When I was little you could always find a pocket money toy for a couple of pounds and come away feeling chuffed.

Ive heard lots are going out of business and my sympathy is somewhat limited. Serves them right. They seem to be terrified of people grabbing bargains to resell but then they’ve forgotten that some people on lower incomes are using them to buy clothes etc too.

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Secretseverywhere · 19/09/2026 13:54

ShanghaiDiva · 15/09/2026 22:02

Greedy?
charity shops exist to make money for the cause.
standard retail makes money for shareholders.

In all fairness I also think standard retail is greedy. £60 for an acrylic jumper anyone? I buy most of my wardrobe second hand and compared to what else is available many charity shops seem overpriced.

So many high street staples have vanished because the answer to various pressures seems to be offer the consumer a shitter product at a higher price and hope brand loyalty carries through.

Charity shops are somewhat cushioned due to free labour and goods and so the demise is slower but I think it’s the same enshitification which is driving hundreds (if not thousands) of charity shops to close per year.

ShanghaiDiva · 15/09/2026 22:02

RhannionKPSS · 15/09/2026 14:43

Mary Portas did a whole series Mary Queen of Charity Shops , about turning them into ‘ boutique style’ shops. My impression was she managed to alienate volunteers , some of whom has 30 years experience working in the shops with her high handed attitude & her rudeness.

I totally agree with you OP. Many charity shops have become greedy

Greedy?
charity shops exist to make money for the cause.
standard retail makes money for shareholders.

RhannionKPSS · 15/09/2026 14:43

Mary Portas did a whole series Mary Queen of Charity Shops , about turning them into ‘ boutique style’ shops. My impression was she managed to alienate volunteers , some of whom has 30 years experience working in the shops with her high handed attitude & her rudeness.

I totally agree with you OP. Many charity shops have become greedy

justasking111 · 15/09/2026 14:14

I'm going through my wardrobe this week for charity. Checking each item. If it's pulled, stained etc it's rags. If it's still fine to wear carefully folded to go. It takes no time to check donations.

NotMeNoNo · 14/09/2026 22:36

Talkingfrog · 14/09/2026 22:24

It is a shame that donations don't come in, in good order- they should do.
I haven't worked in a charity shop myself, but know people that have, and know that unfortunately it is not the case.

I used to volunteer with a clothing charity. On some shifts 75% of donations would go for rags. Some of it just slightly too worn/smelling musty. Some of it disgustingly dirty, worn out, stained, torn, unwashed. The charity shop is not everyone's dustbin but people treat it that way. Saddest were donations that would have been fine if only they had been washed - what a waste
I read that you should only give things to a charity shop that you would give to a friend, ie clean and decent with plenty of wear.

Talkingfrog · 14/09/2026 22:24

Seymour5 · 02/09/2026 15:13

The shop I volunteer in isn’t in an affluent area, lots of buses pass through from even less well off parts of the city, and we’re pretty busy. School uniforms, with logos, steamed, in reasonably good to perfect condition, do well every year.

Stock rotation takes a lot of time, it’s physically hard work when all the storage and sorting rooms are upstairs. Also how many items in an ordinary retail shop need to be inspected for minor flaws; steamed if fabric, washed if glass or china (a lot of items are very dirty); then priced and tagged? Even sorting, bagging and weighing rags is time consuming and brings in very little money. Students like us too, if they want to buy one mug, or a couple of glasses, we’re cheap.

I think there’s a view that donations come in, in good order, ready to put all the clothes on hangers, job done. None of the toys have bits missing, the china is perfect and clean. If only.

It is a shame that donations don't come in, in good order- they should do.
I haven't worked in a charity shop myself, but know people that have, and know that unfortunately it is not the case.

Talkingfrog · 14/09/2026 22:16

dontthreatenmewithagoodtime · 14/09/2026 16:30

was responding to someone who said that they know charity shops who arrange for the jigsaws to be checked by people who actually make them up.

A number of years ago one of our local charity shops did this.
There was an older person who enjoyed doing jigsaws, so any that they had were passed on to them. They completed them and returned them for the shop to sell, knowing they were complete.

If I send jigsaw puzzles I always complete them first, then carefully bag the contents and seal (either in a zip lock bag or fold over and tape) before passing them on.

MorganKitten · 14/09/2026 18:56

Seymour5 · 14/09/2026 17:48

..‘and price ‘quite a bit under’ that, at least in our shop. Today I looked up a collectible ceramic item. Sold prices on EBay between £12 and £20+. I put £7.50 on it.

I was told they go over ‘you’re not having to pay delivery’.

Seymour5 · 14/09/2026 17:48

MorganKitten · 14/09/2026 16:43

They check how much things are going for on vinted and eBay and price over that.

..‘and price ‘quite a bit under’ that, at least in our shop. Today I looked up a collectible ceramic item. Sold prices on EBay between £12 and £20+. I put £7.50 on it.

SorcererGaheris · 14/09/2026 17:02

dontthreatenmewithagoodtime · 14/09/2026 16:28

I was responding to someone who said they know someone who does exactly this and then adds a label to say whether it was complete.

Clearly some volunteers do the jigsaws.

Now personally, I wouldn't expect them to... but if it hadn't been checked, I would expect it to be cheap as it's a risk for me, the buyer... and it would be v annoying to find pieces missing if I'd paid a lot of money.

Though, tbf, I don't think it's out of the realms of possibility that someone would count out the pieces.

@dontthreatenmewithagoodtime

Though, tbf, I don't think it's out of the realms of possibility that someone would count out the pieces.

It's not; I'm sure some staff do, but it's not a common thing that is done across the board.

MorganKitten · 14/09/2026 16:43

They check how much things are going for on vinted and eBay and price over that.

dontthreatenmewithagoodtime · 14/09/2026 16:30

Seymour5 · 14/09/2026 07:16

@Talkingfrog thank you for considering what to donate. Our pricing is rarely done by volunteers, only a couple of them price, and rarely clothes. We would also be happy if someone pointed out a price that is way off!

@dontthreatenmewithagoodtime We don’t have enough volunteers to count every jigsaw that comes in. We have to take them on trust 🤞🏼

was responding to someone who said that they know charity shops who arrange for the jigsaws to be checked by people who actually make them up.

dontthreatenmewithagoodtime · 14/09/2026 16:28

SorcererGaheris · 14/09/2026 09:47

@dontthreatenmewithagoodtime

Volunteers don't do the jigsaws. But neither do they count the pieces. It's simply not practical - some shops don't have enough volunteers to do that job full stop; others have volunteers who are not willing to take on the task. I certainly wouldn't - I'd find it very tedious.

I was responding to someone who said they know someone who does exactly this and then adds a label to say whether it was complete.

Clearly some volunteers do the jigsaws.

Now personally, I wouldn't expect them to... but if it hadn't been checked, I would expect it to be cheap as it's a risk for me, the buyer... and it would be v annoying to find pieces missing if I'd paid a lot of money.

Though, tbf, I don't think it's out of the realms of possibility that someone would count out the pieces.

SorcererGaheris · 14/09/2026 09:47

dontthreatenmewithagoodtime · 13/09/2026 23:39

I always assumed they counted the pieces rather than actually do the jigsaw!

@dontthreatenmewithagoodtime

Volunteers don't do the jigsaws. But neither do they count the pieces. It's simply not practical - some shops don't have enough volunteers to do that job full stop; others have volunteers who are not willing to take on the task. I certainly wouldn't - I'd find it very tedious.

Seymour5 · 14/09/2026 07:16

@Talkingfrog thank you for considering what to donate. Our pricing is rarely done by volunteers, only a couple of them price, and rarely clothes. We would also be happy if someone pointed out a price that is way off!

@dontthreatenmewithagoodtime We don’t have enough volunteers to count every jigsaw that comes in. We have to take them on trust 🤞🏼

Talkingfrog · 14/09/2026 00:20

I tend to donate to charity shops more than I buy, but have bought a few things in some of our local ones too. I bought a skit in one - I think it was about £3 or 4 a number of years ago. In all fairness it did look a lovely skirt, and I got quite a few comments from people asking where it was from.
However, which shop I donate to varies, depending on what I am donating and when.

I know that the nearest branch for the local hospice has toys for sale, but doesn't have such a high turnover of toys - they are often only taking clothing and textiles. If I have toys to donate I take it to the branch about 3 miles away. They have a bigger section for toys and a quicker turnover of them.

If I have sorted things out on a Saturday and want to drop of quickly I will use a local branch of one of the national charities that is about a mile from home and opens on a Sunday.
We have a branch of a different national charity in the city centre that we have donated a few things to recently, because they had posted on the facebook page that they were in need of donations.
In general the prices in our local ones don't seem too bad, but I haven't looked that closely for a while. The last time I looked was because I wanted a specific pair of jeans that isn't available in store anymore so second hand was best option. Didn't find the ones i wanted, but the ones I did see weren't that far off the price I would have expected.
I think a lot can vary depending on the knowledge of volunteers. I know in one there was a toy priced and what seemed to be a good price compared to the new price - however, I knew that one of the main toy chains had the same item on offer for the same as they were asking or a slightly lower price - I let the volunteer know and she said she would let the manager know so they could change it. She didn't really understand what the toy was, but did understand that that if it was on sale at that price new that they needed to change their price.

Different shop but i saw some baby items that would have been in a multipack priced at something like £1. I can understand why a volunteer may have done that, but the item was from primark and was a pack of 3 for £2.50 when new - the manager was nearby so mentioned it - she thanked me - she was going through checking the pricing of items when I said it, because some of the volunteers had got a bit muddled and prices things differently to what they should have done - this item included.

dontthreatenmewithagoodtime · 13/09/2026 23:39

I always assumed they counted the pieces rather than actually do the jigsaw!

Thegirlwhowent · 13/09/2026 23:17

Lifestooshort71 · 13/09/2026 18:40

We have an elderly couple who take all our jigsaws home and actually do them (even the totally hideous ones) and mark up as complete or piece missing. We sell the latter for £1 and mark up where the piece should go. Presumably they find tv boring.

Jigsaws are more interesting than most TV!

Lifestooshort71 · 13/09/2026 18:40

We have an elderly couple who take all our jigsaws home and actually do them (even the totally hideous ones) and mark up as complete or piece missing. We sell the latter for £1 and mark up where the piece should go. Presumably they find tv boring.

Thegirlwhowent · 13/09/2026 18:24

Seymour5 · 13/09/2026 07:48

A plea to donors! Please, please don’t donate jigsaws with missing pieces. It’s so unfair on people who buy them. We who work or volunteer in charity shops don’t have time to check them, we have to assume they are intact. The one I’ve just done is not complete, and of the last ten I’ve bought, three have gone in my bin.

I buy all my jigsaws from charity shops. My favourite charity shop labels all those they know are complete (I'm guessing a volunteer is as much an addict as I am!) If I get one (unlabelled) with a piece missing, it goes in the bin when I've finished. Complete ones are passed on to friends or back to the charity shop.

hamsterchump · 13/09/2026 16:36

Bargarran · 04/09/2026 15:12

In Gran Canaria, and feeling great. You?
😄

So glad to hear you've calmed down.

Seymour5 · 13/09/2026 07:48

A plea to donors! Please, please don’t donate jigsaws with missing pieces. It’s so unfair on people who buy them. We who work or volunteer in charity shops don’t have time to check them, we have to assume they are intact. The one I’ve just done is not complete, and of the last ten I’ve bought, three have gone in my bin.

SDTGisAnEvilWolefGenius · 04/09/2026 17:01

I am tempted to send you both to your rooms, u til you are willing to play nicely again, @Bargarran and @hamsterchump! 😉😀

Bargarran · 04/09/2026 15:12

hamsterchump · 04/09/2026 13:56

Are you feeling better now? Less confused? Do you know where you are?

In Gran Canaria, and feeling great. You?
😄

hamsterchump · 04/09/2026 13:56

Bargarran · 03/09/2026 12:45

Aye, okay, dear...lol...

Are you feeling better now? Less confused? Do you know where you are?

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