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AIBU?

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Original poster

AIBU to think everyday life admin has become far too complicated?

179 replies

Samben2014 · 16/07/2026 15:23

I just can’t believe how difficult it is to just the most basic of things these days. I forgot my password for my savings account online and I have just been on the phone for over an hour being passed between so many different bots and AI generated response systems before I could even speak with a human. I find doing these things that used to be so straight forward have become overly complicated in the last 12 months. I have no idea how the older generation cope. The NHS trust I work for are pushing everything down the APP route and if you’re not tech savvy you’re going to get left sitting on the waiting list. We are just not prepared for this new way of doing things, I miss talking to humans! I’m only late 30’s and find this is becoming unbearable. Am I being unreasonable?

OP posts:
StabiaGirl · 16/07/2026 15:41

Agreed, Op. Just this morning I was lamenting "but technology was meant to make things easier."

minipie · 16/07/2026 15:41

I just about remember the days when all admin had to be done by phone or in person between 9-5 on Monday-Friday. Now that was hard work.

Being able to do admin on my phone at 11pm while watching TV or on my commute or while waiting for the laundry to finish is amazing. Yes some apps are annoying and glitchy, and I hear you on the Byzantine password systems but that’s because unfortunately there is a lot of fraud. In the olden days you’d probably have had to go into the bank in person with photo ID.

Original poster
Samben2014 · 16/07/2026 15:38

Unfortunately that is not my experience. The trust I work for a pushing elderly people in hospital to sign up for the APP they use whilst admitted. Don’t get me wrong, it’s great and I use mine all the time. However, the patients who are signed up to the APP have their settings by default set to appointments sent via APP only. So many elderly people miss their appointments and now they’re introducing an AI generated ‘ticket’ sent to the patient via the APP when they near the top of the waiting list. If they don’t respond, they are discharged from the service. It’s all well and good them saying they understand how to use it at the time, but inevitably they forget how to log on as it’s overly complex having to use their email to add one time pass codes etc. it’s a recipe for disaster!

OP posts:
Meadowfinch · 16/07/2026 15:28

Organisations are supposed to simplify processes to make them more accessible for the non-tech savvy.

If you are finding it otherwise, let them know.

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