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AIBU?

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Racism from a customer at work, am I over reacting? (TW - Racist language)

82 replies

PyongyangKipperbang · 23/04/2026 17:20

I work in hospitality. There is a man who comes in regularly on his own, I think he is a widower and is in his 80's I would say, I think his age is relevant. There were some carers in with their service users from a local place and about half of them were black. He said to me, in a very quiet voice "Soon there will be more w*gs in here than white people" I apologise for the language, these are his words not mine.

Being at work I was limited to what I could say so I said "I love how our area is so multicultural now, it makes life so much better" he humphed a bit an left. I was massively insulted that he clearly thought I would agree with him.

I spoke to my colleague and said I was not going to deal with him anymore and that if he wanted serving again or in future I wasnt going to be doing it. I have the right to say that and I am comfortable with that decision.

However it has really upset me, I felt very emotional and when I got home just now, I burst into tears. Is that an over reaction? I am in my 50's, I am not naive to the fact that racism is still in the world and that some elderly people still think like this (not all, my own parents don't, but some).

I wonder if its because I have a mixed race DD, she is half Jamaican by heritage, and that's why I am taking it so personally but ignorant arseholes like that have never upset me in this way before. That said, normally I can put people in their place pretty quickly but with it being at work I couldnt really do that so maybe its the fact that I couldnt do much that has upset me.

OP posts:
Dweetfidilove · 23/04/2026 17:59

I don't think YABU at all. I find sometimes the tears are just releasing pent up feelings from not being able to handle a situation exactly as you wanted to.

I'm sorry you had to encounter the little shit.

ExtraOnions · 23/04/2026 17:54

Serve him? He should be barred.

My Mum is 90, and wouldn’t use langague like that .. it was offensive 40 years ago, and it’s offensive now

Iocanepowder · 23/04/2026 17:50

I would personally judge him but I wouldn’t refuse to serve him again. But that’s maybe because i’ve worked in some industries where you can’t refuse to help a customer. I’ve definitely had situations where i’ve had to bite my tongue.

PyongyangKipperbang · 23/04/2026 17:37

Yeah I am white British.

Thank you for your comments, I am just shocked at the level of my reaction. The more I think about it, the more I think it may be borne of feeling impotent because I couldnt call him out on it like I would in a social situation.

OP posts:
StrictlyAFemaleFemale · 23/04/2026 17:34

I don't have a mixed race DD and it would upset me - is it forced teaming? It's the implication of you're white so you'll agree with me.

TemperanceWest · 23/04/2026 17:32

I am sorry this happened to you, I would have been really upset too. It is horrible how some racists assume all white people think as they do (am assuming you are white. Apologies if I have this wrong).

Itsanewlife · 23/04/2026 17:26

It is not an overreaction, OP. It speaks to your humanity and sense of outrage! Sorry this happened to you, sorry this happens at all, and sorry there are politicians out there weaponizing bigotry for political gain.