I just tried contacting Rituals as I had an issue with a product only to be responded to, of course in a completely uncaring and robotic way, to realise it is 100% AI generated. I have gone back and asked for my account to be deleted and my data removed.
For me, one of the biggest factors in a good company is good customer services and when a company has moved to being completely responded to with AI, that tells me they dont care and for me, I am just not interested in buying from a company that cares that little about customers.
I know companies are moving towards using AI more but AIBU to say that any company using AI completely to respond to customers is one I wont be using? Even if I have to stick to small local companies only, I am just not comfortable having interactions where the company just dont bother listening to their customers at all.
Am I the only person that feels like this?