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Old theatres in London not fit for purpose

208 replies

Theatredisappointment · 13/04/2026 13:35

I went to the theatre last week for a birthday treat and now remember why we stopped going.

in the past I have paid hundreds of pounds only to have people in front of me wearing hats and obscuring the view, people wearing huge puffer coats who are about 7 feet tall again obscuring the view. I’ve had people squashed up to me in the next seat making it uncomfortably and impossible to move, as a short person even I noticed the lack of leg room which means people behind you have their legs pushing into the back of your chair constantly.

This time I saved up and purchased a seat in the circle with no one in front of me. Amazing I thought I won’t have to worry about getting a tall person in front of me. Of course I hadn’t anticipated there would be a morbidly obese person behind me. She’d bought 2 seats obviously aware there wasn’t room for anyone next to her but instead my family and I and the person sitting next to me had to endure her body pressing into the back of our seats her stomach was hanging over onto my neck. Every time she moved which was constantly the whole row of seats moved and people were complaining.

It was a horrendous experience. I said nothing to this woman as obviously she couldn’t help it. During the interval I and the lady sat next to me asked a member of staff if we could move, explaining the problem, but were told the theatre was full.

I don’t blame this woman I blame the theatre (The Ambassador) who have squashed as many seats in as possible with zero leg room. They knew she’d booked two seats and would have seen why when they checked her ticket and yet they allowed everyone in seats nearby to suffer.

The whole theatre needs a refit. It’s unacceptable that you pay hundreds of pounds to be put in a tiny seat with zero leg room and the seats aren’t even staggered making it OK for only the tallest people to see the stage! Never again.

OP posts:
aredrosegrewup · 13/04/2026 18:05

babasaclover · 13/04/2026 17:50

@Theatredisappointmentnothing wrong with the theatre problem lies with someone so obese they not only take up 2 seats but they force their way into the to ahead of them too. I had had this and it’s awful. Theatre is already extortionate - if they make seats bigger for vanity sizing then all seats will increase in price massively just like if they do it to airplanes.

One place they definitely need to look at is amount of toilets - queues are always outrageous! We need 2 women’s for every 1 man’s

Edited

So by your logic fat people can't attend the theatre? Is that what you're saying? What other groups of minorities shall we exclude?

TimeFlysWhenYoureHavingRum · 13/04/2026 17:57

We go to many london theatres regularly and have never had a problem.

IsadoraQuagmire · 13/04/2026 17:54

Itcantbetrue · 13/04/2026 17:28

@IsadoraQuagmire thank you for doing seat review I also always check excessively.
Can you make any recommendations for phantom of the opera or Oliver
His majesties thatres and the gielgud

Edited

For Oliver I've sat in A21 and B6, stage is high so you have to look upwards. I've sat in A16 before for a different show there, good legroom and handy for the loos!
I've only seen Phantom once, but I sat in the centre of the front row (can't remember the seat number, it was when I was at school) and it was brilliant because when the chandelier dropped it felt as though it was going to come crashing down on my head, it was directly above me!😁
Do have a good look at Seatplan though, or Theatre Monkey is also very good for seat reviews as well as other information.
Or when you're looking for info about a particular show, it can be helpful to see what people are saying on Theatreboard, there are often conversations about which seats are good or terrible, either in general in that theatre, or for certain productions.

Redpaisley · 13/04/2026 17:52

Theatredisappointment · 13/04/2026 14:42

She definitely had booked 2 seats and was spilled over onto the second seat.

i spent over £400 for my family and I for a birthday treat. Not quite sure why people are saying im lying. Her stomach was so large it was flapping around my neck and she kept moving forwards saying her knees were in agony. The young woman next to me was visibly distressed because she was also constantly being kicked in her seat.

This was for the entire performance. She kept telling the person she came with how this would put her knees out for weeks. Yes she was talking during the performance and we could all hear her.

For someone about 7 seats down to complain loudly that the entire row moved every time she did should give you an idea about how large this person was. I’m not talking about someone overweight I’m talking seriously obese.

So this was an exceptional case and it seems like this person needed space of 4 seats - 2 to sit and 2 in front because their stomach was sticking out, making it uncomfortable for those sitting in front of her. Even if cinemas were to refit, you would never get that much room to be comfortable in the scenario you mentioned.

babasaclover · 13/04/2026 17:50

@Theatredisappointmentnothing wrong with the theatre problem lies with someone so obese they not only take up 2 seats but they force their way into the to ahead of them too. I had had this and it’s awful. Theatre is already extortionate - if they make seats bigger for vanity sizing then all seats will increase in price massively just like if they do it to airplanes.

One place they definitely need to look at is amount of toilets - queues are always outrageous! We need 2 women’s for every 1 man’s

OttersOnAPlane · 13/04/2026 17:47

I'm fat, average height, and sitting in the front row of the Lyric to watch Hadestown was absolute agony. I'd glad I've seen it but I'm never going to that theatre again.

ForbiddenPear · 13/04/2026 17:46

I’m a tall fattie. Not morbidly fat, but I am wide and tall. So I don’t go, as I wouldn’t enjoy the experience. But I’d rather have a tall or overweight person near me than someone who farts a lot, like I had at the cinema recently

Netcurtainnelly · 13/04/2026 17:43

love theatre. Stop trying to run it down.

Hodofls · 13/04/2026 17:42

Do you have a very long, very bendy neck OP?

Malasana · 13/04/2026 17:40

Oddgain · 13/04/2026 13:51

I think someone is maybe just exaggerating a teeny tiny bit here

Exactly. I’ve never seen a 7ft tall person wearing a puffa jacket (or any other type of jacket) and it’s fairly clear that the person behind could not possibly hang her stomach over the OP’s neck unless she was standing up.
It’s ridiculous. But great attempt by OP to get some fat shaming onto the internet today.

Itcantbetrue · 13/04/2026 17:40

I can well imagine it.
The seats Generally are not very deep in theatres and if she was slightly elevated yes her stomach could outrun her knees.

LittleMissClutter · 13/04/2026 17:36

Dexternight · 13/04/2026 17:32

'her stomach was hanging over onto my neck'

@Theatredisappointment I find this hard to imagine or believe.

Perhaps the Mumsnet scarf has been re-designed?

SevenYellowHammers · 13/04/2026 17:36

CautiousLurker2 · 13/04/2026 14:30

Actually you SHOULD blame the morbidly obese person. And the prats in hats and the people who do not recognise they are being antisocial by standing, leaning and manspreading. This is about the break down of social norms, courtesy, health. Not fault of the theatre.

Yes… but clearly with old theatres people were clearly very little once. I am very average (maybe a bit taller than average at 5’9”?) and my knees are usually against the back of person in front’s head. And I sit hunched because of worrying about people behind. I can barely move when I get up to go. Modern theatres are fine, i.e. Saddlers Wells. RoH ok even in slips but these little old theatres are impossible to get comfy in. Alexander Palace is ok. Old Vic, I felt like I was sitting on a girder for two hours!

Dexternight · 13/04/2026 17:32

'her stomach was hanging over onto my neck'

@Theatredisappointment I find this hard to imagine or believe.

ladyamy · 13/04/2026 17:32

HobnobsChoice · 13/04/2026 16:54

More proof of the obese poltergeist! Clearly so morbidly obese she is dead and now haunting the thread.

Surprised she wasn't "gorging" or "guzzling" sweets.

😂😂

Itcantbetrue · 13/04/2026 17:28

@IsadoraQuagmire thank you for doing seat review I also always check excessively.
Can you make any recommendations for phantom of the opera or Oliver
His majesties thatres and the gielgud

aredrosegrewup · 13/04/2026 17:28

Mamma2737 · 13/04/2026 17:20

I understand the frustration - I bought top price £80 seats recently to sit near the front in the stalls and predictably I had a medium size person in front of me who completely blocked my view. It was a rare treat for me so it was disappointing. It really puts me off booking for a theatre I haven’t been to - I want to enjoy it but I’m almost guaranteed a bad view (even after checking seat views online).

I used to visit the Royal Opera House regularly. There are some terrible sightlines but at least the price is adjusted for restricted views. But there’s no price adjustment for a terrible rake.

I think when you pay for the best seats you should expect a moderate level of comfort, but this is absolutely not the case in theatres in the UK, and it’s very sad how low expectations are. In this case I would actually put the blame on the woman behind you, as well as the theatre - she should have seated herself somewhere more appropriate (I don’t know where) rather than disrupt the show for a whole row of people.

Edited

Christ alive. Another person thinks fat people should only be on the ground floor, for fire safety reasons. You seem to think medium sized people can't book decent tickets incase you can't see past them. And the poor woman in the OP, you want her to appropriately seat herself in a theatre full of identical seats because she has the audacity to be obese. Come off it!

dailyconniptions · 13/04/2026 17:27

I can't bear the lack of air conditioning. I was SO extremely uncomfortable one very hot summer watching Billy Elliot. It's put me off ever since. I felt so ill in the heat.

aredrosegrewup · 13/04/2026 17:22

Itcantbetrue · 13/04/2026 17:01

@Theatredisappointment I would have felt very claustrophobic and nervous as well. It sounds like a massive health and safety risk!
However how would the theatre know she was booking two seats for one person ?
I'm surprised the seats withstood the weight
Surely for fire safty she should have been on the ground floor ?

You would have felt nervous because a fat person was sitting behind you? Please explain further I beg of you.

Mamma2737 · 13/04/2026 17:20

I understand the frustration - I bought top price £80 seats recently to sit near the front in the stalls and predictably I had a medium size person in front of me who completely blocked my view. It was a rare treat for me so it was disappointing. It really puts me off booking for a theatre I haven’t been to - I want to enjoy it but I’m almost guaranteed a bad view (even after checking seat views online).

I used to visit the Royal Opera House regularly. There are some terrible sightlines but at least the price is adjusted for restricted views. But there’s no price adjustment for a terrible rake.

I think when you pay for the best seats you should expect a moderate level of comfort, but this is absolutely not the case in theatres in the UK, and it’s very sad how low expectations are. In this case I would actually put the blame on the woman behind you, as well as the theatre - she should have seated herself somewhere more appropriate (I don’t know where) rather than disrupt the show for a whole row of people.

Handeyethingyowl · 13/04/2026 17:13

This feels like a rage bait post but I’ll add my two pence worth, that the person checking the tickets won’t think anything of someone booking two seats, they’ll just be concentrating on getting everyone in, which is one of the main challenges in an old theatre with hardly any loos.

IsadoraQuagmire · 13/04/2026 17:12

HoldingInfo · 13/04/2026 17:10

Thanks to people like you!

when we last went to the Garrick, we accidentally sat at the best seats for the toilet. I think it was the highlight of the night!

😂

mustwashmycurtains · 13/04/2026 17:11

I always check the seat monkey website to get a take on which seat exactly is the best value. I cannot afford to spend£100/ticket to get a nasty surprise pillar in my view (appreciate it Would not have helped in this case!)

as for people in hats& coats - I DO think theatres need to do more here. Eg check each row and ask people to remove headgear etc. I am willing to ask someone to take their cap off but a lot of people I notice will just tut in their direction, which doesn’t help either.
Also theatres could remind people that silence is expected (people seem to think these days that they are allowed to discuss the plot with their companions or chat to their kids throughout)
Again…..would not have helped OP in this case

HoldingInfo · 13/04/2026 17:10

IsadoraQuagmire · 13/04/2026 17:09

I post on Seatplan a lot, I've got dozens of reviews!😄 I often mention if it's handy for the Ladies too. I can tell you now that A2 at the Garrick where I was sitting on Saturday, is NOT handy, unless you're male, the women's are on the other side of the theatre 😁

Thanks to people like you!

when we last went to the Garrick, we accidentally sat at the best seats for the toilet. I think it was the highlight of the night!

JHound · 13/04/2026 17:10

LittleSpeckleFrog · 13/04/2026 16:34

Lots of arm rests flip up, as you must know?

Not at the Ambassador.

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