To need immediate help.

56 replies

RobinEllacotStrike · 08/04/2026 14:37

I’m at the bank with my elderly neighbour.
bank says she’s been declared mentally unfit and won’t let her get money out.

she wants £140 FFS.

this feels inhumane. Also her family know me & knows she comes to me. So why didn’t they tell me?

OP posts:

Batties · 08/04/2026 14:51

Why is she withdrawing £140?

LIZS · 08/04/2026 14:48

They have a duty to safeguard her against risk of financial abuse. Can she use her bank card or are you attempting it for her? What is the money for?

toomuchfaff · 08/04/2026 14:47

Its not inhumane, you could be coercing a vulnerable customer.

The bank are protecting a customer who has been declared mentally unfit.

You are not the one holding Power of Attorney for financial affairs so you cant help her. All you can do is point her to who is, get in touch with them and let them sort out her finances.

Thickasabrick89 · 08/04/2026 14:43

POA is the answer here if someone is mentally unfit. The people in the bank don't know who you are. You could be coercing her and it's more than people's jobs are worth in this climate understandably

SoScarletItWas · 08/04/2026 14:41

Perhaps because you have no legal right to be involved in her finances?

It sounds like there’s more going on than you know about. Sadly you won’t be able to do much. The bank isn’t going to change their mind when there’s a note on her account and you don’t have any PoA or authority.

KidsLifePathQuestion · 08/04/2026 14:41

If she is declared mentally unfit, does a member of her family have a lasting power of attorney for finances? They should be making sure she has the money she needs.

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