To need immediate help.

Clearly the family do not want you to know

Well that's not clear at all. The family may not have factored in OP's involvement in the slightest.

There's not enough information here for us to be clear about anything.

It’s quite a process to get this in place with a criteria to met so it’s been done with good reason
please please please don’t be telling her it wrong it will just confuse her more

you clearly don’t know all the details

There's no way you can determine that from the information given. And this isn't an assessment that would normally be made by her GP, the assessment of capacity is undertaken by a social care or psychiatric professional.

I believe i read that thread aswell.
Something dodgy about it all starting with op.

If you feel that those who have been given Power of Attorney or Deputyship are not acting in your neighbour's best interests you can object.

www.citizensadvice.org.uk/family/looking-after-people/managing-affairs-for-someone-else/#:~:text=What%20can%20you%20do%20if,to%20involve%20social%20services%20too.

I’m uncomfortable about this too. Especially as OP has another thread a while back when she was trying to find her neighbours financial details, including searching for bank statements etc. in her neighbours house.

She may not have capacity to manage all her financial affairs but it sounds like she has capacity to manage small financial decisions. I would suggest her going back to her GP and finding out specifically is there a maximum she’s allowed per day? She’s a human being and she does need money in her pocket.

As @Puzzledandpissedoff and @roundaboutthehillsareshining say. It sounds like the bank have put a note on her account to say she’s been assessed as lacking mental capacity. When that is in place, the only people who can access the account are her Power of Attorney or Finance Deputy.

You need to leave well alone so it doesn’t look as if you’re trying to coerce her.

Good on the bank, they're protecting their customer.

You do not need immediate help, you have no right to help. You neighbor has been delclared unfit to manage their accounts so something has been put in place to safeguard them. Clearly the family do not want you to know and that is their right. Perhaps she is asking lots of people to go to the bank and withdraw money for her.

I dont trust you op.
Is the £140 for you somethings not adding up with your story 🤔.

You're right about the rest, but if she's already lacking capacity she won't be able to grant POA and things will have to go through the Court of Protection instead

This is a complete pain, which is why it's so important to get POA sorted when the person's still in a fit state to understand it

Edited to add snap, @roundaboutthehillsareshining

No, it's too late for Power of Attorney. PoA can only be given when the person has capacity to do so. If they have been found to no longer have this capacity, then "someone" (the family or the local authority) will need to apply to the Court of Protection for a Deputyship order.

https://www.ageuk.org.uk/services/age-uk-advice-line/

Are you saying she isn't aware that this is the case? You can't do anything with her in the bank as they'll suspect you of coercion. So leave the bank and get her to speak to her next of kin.

It's unwise nowadays to go into the bank with an elderly person as they often view it with heavy suspicion. Unless you're literally her carer and even then they can take a dislike to the look of you and block the transaction. I think it can be a bit OTT and ageist but they do need to be super aware of scammers/coercion.

What on earth are you doing?

If she's unable to manage her accounts then presumably somebody has been appointed either as power of attorney or via a third party mandate.

The bank will not discuss with you because you've got no right whatsoever to her finances or information. Her family haven't told you because it isn't any of your business. If you're that close then contact them and let them know she needs money for whatever she needs it for.

If she’s declared mentally unfit then no she can’t withdraw money, a doctor has certified this, and why on earth are you with her at the bank.

@RobinEllacotStrikeDo you have contact details for your neighbour’s NOK or other family member? If you think it is a genuine mistake on the banks part, your neighbour’s relatives can sort it out. The best thing you can do is take her home for a cup of tea at yours and give her a sandwich / lunch / dinner and hope that it can be sorted out.

My friend’s elderly mother is only allowed to spend £50 a day now because she was scammed and lost thousands but still insisted on trying to post money to the scammers.

You have to wonder why the op is so desperate for urgent help.

Presumably they didn’t tell you as you are not important enough / close enough to know the ins and outs of your neighbour’s health. Or they have concerns about the help you are offering your neighbour 🤷🏻‍♀️

Why exactly is the point of your post?

You actually posted this from the bank?

This.

You need to step right back from this, in the kindest way. You could be seen as trying to coerce money from this lady, especially as it will be on CCTV. There will be a very valid reason why she can't access money if the bank are involved.

And if your neighbour is mentally unfit enough to not have access to her money, why does she need £140... she could be being scammed or anything.