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Stopped from taking my child into a changing room.

132 replies

LemingsLemon · 07/04/2026 23:10

went to my local John Lewis today- more to buy some things for DD, but found a blouse that was on sale so decided to try it on

Went to the changing rooms- I had 3 items for DD (2 dresses and a pair of trousers) and the blouse. Went over to the changing rooms, pleasantries exchanged and attendant handed me a card with my number of items. DD was fast asleep in her small, umbrella fold buggy. Changing rooms are quite large- could have fit me and DD in th buggy in there with room for me to try items on.

Assistant stopped me as I was pushing her into a cubicle and explained it wasn’t allowed. Apparently in case I stole something and stashed it in the pram?!!? Assistant offered to keep an eye on DD for a few minutes while I tried my blouse on. I said I don’t know you, why would I trust a stranger with my daughter unsupervised. Assistant called a manager over who asked me to leave.

Safe to say I won’t be going back

AIBU to think this is batshit?

OP posts:
Mt563 · 08/04/2026 05:11

SandyHappy · 07/04/2026 23:32

Where I live it is a very well known tactic of shoplifters to hide things in a pushchair/pram as they are less likely to be challenged, I'm not surprised some stores have introduced a policy like this.

And she allowed you to go in to the changing rooms with her, but wouldn't let you take the pushchair into the actual cubicle with you, why would you need to take the pushchair into the actual cubicle? She was sleeping, so you could have just left her outside the door/curtain or kept the door/curtain ajar while you tried on a blouse surely? It's not like leaving her on the shop floor while you went into another room.. it's a private area with an attendant at the entrance.

You had no need to bring a sleeping child inside the actual cubicle with you when you were already in the changing rooms.

I don't know about this shop but this wouldn't work in most changing rooms I've been to, the pram would block the corridor and get in everyone's way.

And for those saying take the baby in, how does that work?! Just put them on the floor? I wouldn't dothat and get changed.

marmite123456 · 08/04/2026 05:06

B1anche · 08/04/2026 02:31

DD is the baby. OP just wanted to try on a blouse.

So sorry. I misunderstood and thought you had an older DD with you. Of course take your baby in the cubicle with you.

Natsku · 08/04/2026 04:39

If they counted how many items you took in, and will count when taking out then how exactly would you shoplift with the pram? Did you offer to let them search the pram afterwards? I think I would have done that rather than leave and not try on something I wanted to try. I do have sympathy for staff being told they have to follow a rule and prevent shoplifting but no one should be asked to leave their baby out of their sight with a stranger.

Topseyt123 · 08/04/2026 04:10

marmite123456 · 08/04/2026 01:38

Could you and your DD not have swapped over. One tries on then the next? Baby outside cubicle.

Of course not! Her DD is the baby in the pram.

OP, whilst I do understand why some stores may have done this due to prams and wheelchairs being a very well known shoplifting technique, I would still complain. It is still discrimination.

They give the tags showing the number of items taken into the changing room for a reason - so that they can see that the number of items you come out with matches the number you went in with. They can also check the pram on the way out too. Absolutely no need to require parents to leave their child under the watch of strangers at all.

Missey85 · 08/04/2026 03:47

It's not surprising as others have said it's due to shoplifting it's the same here you can't take prams in the change rooms

watermybegonias · 08/04/2026 02:48

TheseWordsAreMine · 08/04/2026 02:35

Why count on the way in, if they dont trust the girl on the way out to count?

Exactly what I was going to say.

TheseWordsAreMine · 08/04/2026 02:35

Why count on the way in, if they dont trust the girl on the way out to count?

B1anche · 08/04/2026 02:31

marmite123456 · 08/04/2026 01:38

Could you and your DD not have swapped over. One tries on then the next? Baby outside cubicle.

DD is the baby. OP just wanted to try on a blouse.

IsThatAHedgehog · 08/04/2026 02:24

Whilst I do understand that prams could be used to shoplift, by that token you should only ever be allowed to go into the changing rooms alone (you could be hiding things on older children), with no handbag or other shopping bags, which you could obviously stuff things in.

The whole point of the numbered cards etc they give you is that they see how many items you've taken in, and how many you bring back out. If you went in with 11 items then came out with 9, that's how they know you're nicking! Regardless of having a pram or not!

If you really wanted to hide things in the pram you could do that on the shop floor, under the guise of getting a bottle or whatever from the pram then stashing the stolen goods.

I wouldn't be leaving my infant with a random shop worker and I also wouldn't leave them just outside my cubicle with the door slightly ajar/curtain not fully closed, for everyone to see my chebs flapping about!

Vallmo47 · 08/04/2026 02:13

I work with the public and I do feel like bits of this conversation was definitely left out. But poster who said items should have been counted upon leaving and compared to number on card is correct. Having said that, if the staff member has been trained to say no pushchairs allowed, that’s really not their fault. I feel you’ve been told to leave because either you became angry/showed aggression or because you have been trouble before.

There are customers who come into my workplace and kick off because a member of staff supervises them when they’re in the shop. We are told to do this by management because this woman has shoplifted 3 times. She makes such a fuss when she visits, warning others of our discriminatory behaviour towards her and we are all racist etc. Absolutely no racism involved as both managers are mixed race and the owner was born in Nigeria for crying out loud! But if you listen to her story we are the villains ….

While you may never have shoplifted , maybe you resemble a person who has and now they have to be careful, OP. I stand by that I do not think you were asked to leave because you calmly stated you didn’t want to leave your pushchair outside of the door.
There must be more to this.

ktopfwcv · 08/04/2026 01:56

Complain. This is atrocious. I have a disabled child in a pram and would have refused also.

You don't need to go to a changing room to stash items in a pram and if they suspect you of shoplifting then they can ask security to check.

Take it to head office.

marmite123456 · 08/04/2026 01:38

Could you and your DD not have swapped over. One tries on then the next? Baby outside cubicle.

PollyBell · 08/04/2026 01:07

Imaginary86 · 08/04/2026 00:43

they asked you to leave because you didn’t agree to leave your daughter outside the changing room? I would complain

so the only option was that not just take the child out of the buggy and take them in?

I presume the buggy was banned not the child?

TheTulipsAreOut · 08/04/2026 00:57

Dollymylove · 07/04/2026 23:38

Having worked in retail for many years, its a well known fact that prams are often used in the theft of items from shops

Yeah, but you don't need to go into a cubicle to do it.

Imaginary86 · 08/04/2026 00:43

they asked you to leave because you didn’t agree to leave your daughter outside the changing room? I would complain

TheseWordsAreMine · 08/04/2026 00:29

Never leave a child with a stranger. EVER.

TooBored1 · 07/04/2026 23:58

I had a Saturday job working the changing room of a main stream high street store in 1987 - this was a well known issue then.

HoskinsChoice · 07/04/2026 23:43

Sadly it's due to increasingly common shoplifting from people using exactly this technique (i.e. stashing things in pushchairs). Blame the shoplifters, not the shops.

cariadlet · 07/04/2026 23:39

SandyHappy · 07/04/2026 23:32

Where I live it is a very well known tactic of shoplifters to hide things in a pushchair/pram as they are less likely to be challenged, I'm not surprised some stores have introduced a policy like this.

And she allowed you to go in to the changing rooms with her, but wouldn't let you take the pushchair into the actual cubicle with you, why would you need to take the pushchair into the actual cubicle? She was sleeping, so you could have just left her outside the door/curtain or kept the door/curtain ajar while you tried on a blouse surely? It's not like leaving her on the shop floor while you went into another room.. it's a private area with an attendant at the entrance.

You had no need to bring a sleeping child inside the actual cubicle with you when you were already in the changing rooms.

100% agreed.

It's frustrating when you know you're honest but there's an epidemic of shoplifting.
Your dd would have been perfectly safe, asleep in her pushchair, in the changing room, just outside the cubicle.

Dollymylove · 07/04/2026 23:38

Having worked in retail for many years, its a well known fact that prams are often used in the theft of items from shops

SandyHappy · 07/04/2026 23:32

Where I live it is a very well known tactic of shoplifters to hide things in a pushchair/pram as they are less likely to be challenged, I'm not surprised some stores have introduced a policy like this.

And she allowed you to go in to the changing rooms with her, but wouldn't let you take the pushchair into the actual cubicle with you, why would you need to take the pushchair into the actual cubicle? She was sleeping, so you could have just left her outside the door/curtain or kept the door/curtain ajar while you tried on a blouse surely? It's not like leaving her on the shop floor while you went into another room.. it's a private area with an attendant at the entrance.

You had no need to bring a sleeping child inside the actual cubicle with you when you were already in the changing rooms.

PollyBell · 07/04/2026 23:32

I presume it is due to shoplifting risks I have no issue with it and it was not a wheelchaiir I am not sure the relevance of mentioning a wheelchair is

Iraniantrump · 07/04/2026 23:32

similar happened to me loads of times when my eldest was this age (I mean I was 16 so immediately suspicious) I’ve learnt to just roll with it they’re just doing their job and if they want to waste time instead of going after the real thieves that’s their business

RosesAndHellebores · 07/04/2026 23:31

Batshit. I used to take a dc in a buggy with me. Albeit more than 25 years ago. JL never had a problem.

IkeaMeatballGravy · 07/04/2026 23:31

So she doesn't trust you with a blouse but she expects you to trust her with your baby. How ridiculous. Are they going to stop women with big handbags or people in wheelchairs from trying things on?

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