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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to expect a cleaner to clear hair from plug holes without being asked?

109 replies

Alpsk1 · 07/04/2026 21:36

AIBU to expect a cleaner to empty the plug hole of hair etc as a standard part of a clean?

I thought I’d treat ourselves to a cleaner and they came for the first time yesterday to do a 6 hour clean on a 4 bed house. This initial clean was meant to be for longer than what they will do going forward. 6 hours vs the 4 hours they said they’d need ongoing every fortnight.
I had expected them to clean the oven on this first clean but they didn’t (however although I asked if they cleaned ovens, we hadn’t agreed they would specifically do this on the first clean). - so that’s my fault for not specifying.

I also found that not all the skirtings were dusted and even though they specifically cleaned the blinds, there was still dust on them in places..

YABU - you’re expecting too much
YANBU - a cleaner should do all the dusting and empty the plugs as standard

OP posts:
Lomonald · 08/04/2026 12:33

No your cleaner shouldn't unscrew your plug holto clear away the hair, honestly just do.it yourself or put drain cleaner down.

Chatsbots · 08/04/2026 12:14

I have adhd, so had a million jobs and cleaner is one of my favourites.

But really, just work out your priorities and highlight what you need...much easier than the cleaner trying to guess and everyone sees stuff differently!

1ChittyChat · 08/04/2026 05:24

I would expect them to clean it but I wouldn't expect it to be found because I would have cleaned it before they arrived. Not sure how to answer the question, really!

Pinkflamingo10 · 08/04/2026 04:42

Yabu. I take all the hair out of the plug holes before my cleaner comes. And I clean any poo/wee my children have left on the toilets. I wouldn’t expect her to do these gross jobs.
ovens are separate, I have a specialist who comes every few months and it takes him ages.

Alpsk1 · 08/04/2026 04:39

fabstraction · 08/04/2026 02:42

I've never had a cleaner, but this attitude that your home must be clean before the cleaner arrives would put me off considering hiring one. How are you to know which jobs you're 'supposed' to do yourself and how far to go? At what point is it enough? According to many on MN, it does seem that some of the less pleasant parts of keeping the house clean—the very ones I'd most like to avoid doing—are the ones that you shouldn't expect the paid cleaner to do.

Yes, hairy clogs are disgusting. That's precisely why I'd be paying someone else to do it for me—if I weren't too uncomfortable with asking someone else to do it for me, which is part of why I'll just continue to do it myself.

If I did have a cleaner who performed the more disgusting housework for me, though, I wouldn't be thinking they're beneath me, just that they're providing a service that I either can't do myself or really don't want to do myself. I'd think it must be worth it to them, or possibly that it doesn't bother them at all. Same as if I hired a gardener to work up a sweat pulling weeds I didn't want to deal with or a plumber to fix a hopelessly clogged toilet—or a doctor or nurse having to look at and treat disgusting ailments and injuries. Many jobs have unpleasant parts to them. Assuming no-one is forced to take a job if they hate it, that's just life.

Thank you for all the replies. Exactly this. Of course I have been doing it myself as I hadn’t had a cleaner before - it’s not something I do everyday day as the kind of plug it is means it falls underneath and you have to take the whole thing out and usually can’t see any hair after one shower. However surely the point of paying someone to clean is so you don’t have to? Of course I can do it all myself but I don’t have as much time as I used to (or it could be that I just don’t want to - shouldn’t matter why!) but I’m paying for a service so I don’t have to do it myself.
I wouldn’t leave a toilet with skid marks (as I wouldn’t leave it at all, ever, for anyone else in the family), but I would expect a good clean of the toilet (I’m not complaining about this, they did clean the toilet!).
I’ve noted the oven cleaning aspect (it isn’t ultra dirty, just thought they would clean the glass a bit), but appreciate this wouldn’t be feasible in the timeframe.

I think how I see it, if I cleaned a house but didn’t have time to do the job as well as I’d like, I’d say ‘I didn’t have time to do x,y or z, do you want me to focus on these next time?’
Totally appreciate not everything can be done in a limited time.

Paid £22/hour (not in London) which seems reasonable, not min wage. (Even after deductions).

OP posts:
Bjorkdidit · 08/04/2026 04:06

Plug hole hair should be dealt with as you get out of the shower.

That's not 'cleaning' FFS. Cleaning is wiping surfaces, vacuuming, dusting, mopping hard floors and if a deep clean, cleaning door frames, light switches, windows etc.

I agree that oven cleaning is a separate specialist job if its dirty or greasy.

AmbientMeltdown · 08/04/2026 03:01

Cleaner threads are starting to remind me of those wanky write-ins that used to grace the back end of magazines, where the bored and unfulfilled could waste a good part of their day (or night) whining into the ether.

Truth is, no one really cares, and it's low hanging fruit. I dare say it keeps eyeballs on the dizzying amount of ads in these parts.
Everyone and her dog has a cleaner, even cleaners have cleaners. it isn't a step up the ladder, it just means you have a very hairy arse that no one in their right minds would envy. .

fabstraction · 08/04/2026 02:42

I've never had a cleaner, but this attitude that your home must be clean before the cleaner arrives would put me off considering hiring one. How are you to know which jobs you're 'supposed' to do yourself and how far to go? At what point is it enough? According to many on MN, it does seem that some of the less pleasant parts of keeping the house clean—the very ones I'd most like to avoid doing—are the ones that you shouldn't expect the paid cleaner to do.

Yes, hairy clogs are disgusting. That's precisely why I'd be paying someone else to do it for me—if I weren't too uncomfortable with asking someone else to do it for me, which is part of why I'll just continue to do it myself.

If I did have a cleaner who performed the more disgusting housework for me, though, I wouldn't be thinking they're beneath me, just that they're providing a service that I either can't do myself or really don't want to do myself. I'd think it must be worth it to them, or possibly that it doesn't bother them at all. Same as if I hired a gardener to work up a sweat pulling weeds I didn't want to deal with or a plumber to fix a hopelessly clogged toilet—or a doctor or nurse having to look at and treat disgusting ailments and injuries. Many jobs have unpleasant parts to them. Assuming no-one is forced to take a job if they hate it, that's just life.

DallazMajor · 08/04/2026 02:30

I feel sorry for cleaners. It’s like people think they are underdogs.

Clean your own soapy scummy pubey plug holes. Ffs

JMSA · 08/04/2026 02:13

Eww, I would never expect my cleaner to do that.
And give her a bloody chance. I appreciate the first clean takes longer, but I’m sure she’ll get round everything in due course.

aWeeCornishPastie · 08/04/2026 02:06

The cleaner should do this it’s her job! She can wear gloves and use a tissue to pull out of plug hole. Can’t believe the number of people saying you should do it

Clonakilla · 08/04/2026 01:45

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

Really? What a strange impression to have formed.

I love having a cleaner. The hourly rate was more than mine for at least ten years after I started working as a doctor. Because they’re running a business, and their service is of value.

I certainly wouldn’t leave a plug hole full of hair or a toilet covered in poo or urine for them because those things are things you deal with as part of being an adult. You don’t leave that stuff for days until the cleaner comes. And you make sure the house is tidy so they can actually do their job: clean.

I also brush my teeth before going to the dentist and don’t turn up to the hairdresser with filthy hair I haven’t washed for days. Then they can do their job, that I’m paying for, and I’ve continued to do my job of being a functioning adult. This really shouldn’t cause anyone any particular stress.

Eenameenadeeka · 08/04/2026 01:43

If all your skirting boards and blinds are dusty and plug full of hair, 6 hours probably isn't long enough for getting the whole house spotless.
I don't use a cleaner but as far as I know oven cleaning is something you book specifically, not part of ordinary cleaning.

Clonakilla · 08/04/2026 01:39

You just leave things full of hair until the cleaner comes? Surely not?

Wehey · 08/04/2026 01:37

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

It’s absurd. I had an amazing (Polish) cleaner when I was in London. Used to pay her £15 an hour which back then was more than minimum wage and she would do the job so well. She cleaned everything when I was unwell and stressed and the house would get into a state.

Since moving out of London I’ve had to deal with this kind of nonsense with cleaners where at this point yeah I’m better doing it myself.

Wehey · 08/04/2026 01:32

Thechaseison71 · 07/04/2026 22:11

Why does everyone assume the cleaner is on minimum wage. Often they can be earning £20 an hour and the person employing them earns less or is even on benefits.

I wouldn't leave hairs in the plughole though as it's one of my big ears and I couldn't leave it but it's possible someone can't do that themselves. What if you are blind?

To add that or what if you have chronic fatigue, mobility issues or some other illness.

TheGrimSmile · 08/04/2026 01:14

No - and nor would I expect a cleaner to clean my toilet. Gross jobs should be done by you; it's just common decency.

examworries2026 · 08/04/2026 01:08

Yuk clean your own plug hole. My cleaner does laundry for us and changes sheets but I always clean the plug hole

Babyboomtastic · 08/04/2026 00:02

This is why I don't have a cleaner.

Seemingly you need to both tidy and clean before they get there, give benefit of the doubt if they do a rubbish job, not expect them to do very much, make sure there's nothing even slightly manky for them to clean, be fine with them leaving early and the second they leave, drop everything to transfer the money, even if you are at work.

It sounds far more stress than it's worth.

MuckSavage · 07/04/2026 23:45

Clean your own plug holes. You sound manky.

properidiot · 07/04/2026 22:49

Who do you think cleans hair out of plug holes in hotels and holiday lets? Individual guests at the end of they stay? No, it'll be a cleaner.
Some of these responses are funny!

I don't think it's unreasonable to expect it to be done but you really need to give the cleaner a specific list of things you want them to do, literally like a tick list, especially if you feel that some things are being missed. Try again with these cleaners and if you feel they are not doing what you have specifically requested they do then I'd suggest finding someone else.

HumerousHumous · 07/04/2026 22:37

I’ve been a cleaner for 14 years and I would expect to (and have) pull hair out of plug holes. I have rubber gloves and don’t mind. I also clean toilets whatever the state.

I have never cleaned the inside of an oven and never been asked to, only the hob and fronts. This generally needs heavy duty chemicals and coverings/masks etc. as they are tough to do and there are specialists companies that come in to do this and charge an arm and a leg.

KeeleyJ · 07/04/2026 22:36

No, that's disgusting. That is solely the responsibility of person with long hair.

(I remove the hairy hubert every time I wash my hair).

Eastereggschocolateisthebest · 07/04/2026 22:34

ThePoshUns · 07/04/2026 22:26

I had a cleaner for years and no I did not expect her to pull my hair out of the plug hole, that’s really grim. Same as I don’t expect her to clean skid marks in the toilet. It’s about having some self respect and respect for others.

Agree

Eastereggschocolateisthebest · 07/04/2026 22:34

Nickyknackered · 07/04/2026 21:50

I think that's one if those things, along with stripping beds and cleaning the skid marks in your loo, that you should do yourself.

This!

plug holes are mega detailed cleaning

skirting boards I would include in a detailed clean which I don’t think this was

6 hours isn’t detailed time for a large house that hasn’t been cleaned in a while