Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to complain after rude treatment at Boots over medication?

87 replies

TheOpalFox · 04/04/2026 16:20

Went to boots today for some medication, they said it was prescription only . I then added it to basket and click and collected it . The woman was so rude to me! So rude !!! I then told her colleague … as I walked out, I wasn’t rude . She then shouted across the whole shop… you better not be talking about me!!!! Wow wow wow!!!!!

OP posts:
ThatLilacTiger · 04/04/2026 16:59

ilovesooty · 04/04/2026 16:50

So you didn't like being told that the medicine had to be approved by a pharmacist? Did you lose your temper with her?

That's not what happened. She was told it's prescription only, which is completely different to needing to be reviewed by a pharmacist.

AintNoPunshineWhenShesGone · 04/04/2026 16:58

TheOpalFox · 04/04/2026 16:58

she told me if was prescription only and not once did i lose my temper?

Show quote history

For the love of God, will you please tell us what she said that was rude?

Original poster
TheOpalFox · 04/04/2026 16:58

ilovesooty · 04/04/2026 16:50

So you didn't like being told that the medicine had to be approved by a pharmacist? Did you lose your temper with her?

she told me if was prescription only and not once did i lose my temper?

OP posts:
Original poster
TheOpalFox · 04/04/2026 16:57

TheBroonOneAndTheWhiteOne · 04/04/2026 16:55

OP has disclosed that she has learning difficulties in many of her other threads.

Yes so sorry if it come across rude in my post sorry

OP posts:
TheBroonOneAndTheWhiteOne · 04/04/2026 16:55

OP has disclosed that she has learning difficulties in many of her other threads.

sparepantsandtoothbrush · 04/04/2026 16:55

Did you ask for Eviana? Because thats not for bleeding, its for menopause and only available on prescription. Maybe there was some confusion over what it was you were asking for but either way she doesnt sound like she was rude

Sirzy · 04/04/2026 16:54

I have never known a boots store do immediate click and collect.

RawBloomers · 04/04/2026 16:53

OhWise1 · 04/04/2026 16:48

Well, it has to be approved by a pharmacist before you can buy it. Perhaps a pharmacist wss not available in-store when you wanted to buy it, but an online pharmacist was.

Edited

That's no better - she was still telling OP she couldn't get a medicine without a prescription when she should be saying "Please come back in x minutes when the pharmacist is available".

ilovesooty · 04/04/2026 16:50

So you didn't like being told that the medicine had to be approved by a pharmacist? Did you lose your temper with her?

AintNoPunshineWhenShesGone · 04/04/2026 16:50

Did you have the consultation with the Boots Pharmacist?

TheBroonOneAndTheWhiteOne · 04/04/2026 16:49

Maybe she just meant that the pharmacist had to approve it, and s/he was at lunch?

Original poster
TheOpalFox · 04/04/2026 16:49

ForMerryMauveDreamer · 04/04/2026 16:40

I’d 100% be complaining about her shouting across the shop at you (after you fixing her mistake). Arsehole.

Exactly this

OP posts:
OhWise1 · 04/04/2026 16:48

Well, it has to be approved by a pharmacist before you can buy it. Perhaps a pharmacist wss not available in-store when you wanted to buy it, but an online pharmacist was.

AIBU to complain after rude treatment at Boots over medication?
ilovesooty · 04/04/2026 16:48

TheOpalFox · 04/04/2026 16:45

She kept telling me I couldn’t buy it as it wasn’t available to buy and prescription only but I clicked and collected it

Show quote history

She might have been wrong but how was she rude? Didn't you ask to speak to someone else?

AintNoPunshineWhenShesGone · 04/04/2026 16:46

TheOpalFox · 04/04/2026 16:45

She kept telling me I couldn’t buy it as it wasn’t available to buy and prescription only but I clicked and collected it

Show quote history

How is being mistaken rude??

TheBroonOneAndTheWhiteOne · 04/04/2026 16:46

TheOpalFox · 04/04/2026 16:45

She kept telling me I couldn’t buy it as it wasn’t available to buy and prescription only but I clicked and collected it

Show quote history

Did you ask to speak to the pharmacist?

Original poster
TheOpalFox · 04/04/2026 16:45

AintNoPunshineWhenShesGone · 04/04/2026 16:40

Yes but what did she say in the first place that you considered rude?

This is like pulling teeth.

Show quote history

She kept telling me I couldn’t buy it as it wasn’t available to buy and prescription only but I clicked and collected it

OP posts:
ilovesooty · 04/04/2026 16:44

AintNoPunshineWhenShesGone · 04/04/2026 16:40

Yes but what did she say in the first place that you considered rude?

This is like pulling teeth.

Show quote history

Exactly.

gamerchick · 04/04/2026 16:42

If you communicated with her the way you are on here. I can see her point OP.

Hope you get your bleeding sorted. That must be uncomfortable.

AintNoPunshineWhenShesGone · 04/04/2026 16:40

TheOpalFox · 04/04/2026 16:37

And to shout you better not be talking about me! Wowww

Yes but what did she say in the first place that you considered rude?

This is like pulling teeth.

Trusttheawesome · 04/04/2026 16:40

Did you talk to her at all? Use your words?
I’d have told her it isn’t prescription and asked her to check. If she refused to do that, then I’d complain after doing the click and collect.

ForMerryMauveDreamer · 04/04/2026 16:40

I’d 100% be complaining about her shouting across the shop at you (after you fixing her mistake). Arsehole.

LaurieFairyCake · 04/04/2026 16:39

Im so confused, did you get to buy it ?

OhWise1 · 04/04/2026 16:38

What did she say?

Original poster
TheOpalFox · 04/04/2026 16:37

And to shout you better not be talking about me! Wowww

OP posts: