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Spent a fortune on Alton Towers and nearly everything was closed

212 replies

Foxy200 · 01/04/2026 12:35

Warning to anyone thinking of taking the kids to Alton Towers this Easter, AVOID it unless you have checked exactly what is open.

We drove all the way up yesterday, paid for a hotel last night and again for tonight, and arrived to find that nearly everything is shut. Only a handful of rides are actually open.

It is absolutely disgraceful to be charging full ticket prices when so much of the park is closed. After just an hour of walking around and seeing the reality of it, we asked for a refund and were told no.

The disappointment for the children has been awful, and to say I am angry is an understatement. We have spent a huge amount on tickets, travel and hotels for what has turned into a complete waste of money.

Families deserve to know before making the trip, this has completely ruined what was meant to be an Easter treat.

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RonaldMcDonaldTrump · 15/04/2026 00:49

RonaldMcDonaldTrump · 01/04/2026 12:54

OP do you know if the Cbeebies Land rides were largely open? I was planning to take the littlest one next week as he is desperate to go to on the new Bluey rollercoaster but I'm not going to bother if nearly everything is closed

I did end up going last week. Firstly I couldn't believe the price - £84 for the 2 of us and £15 for parking. I went last year and I'm sure I paid less than that for the parking.
We got there super early (8.45) and there were hoardes of people already waiting to get in, all with the same idea. We shot straight to the Bluey ride and managed to get on as soon as it opened at 10 as we were one of the first queuing for it, but the queues for the ride for rest of the day were minimum 1hr45, and it was stopping and starting from what we were told.

cbeebies land had atrocious queues as usual, Octonauts ride took an hour queuing and randomly stopped working for about 30 minutes.
We didn't go round the rest of the park as it was baking hot and little one had had enough by 3pm, but I do know from speaking to others that the big rides had been on and off all day, and that smiler didn't open until 4pm! Rita and Thirteen didn't open at all. Warm day, no weather issues. Massive queues at guest services as we were leaving.
I know people online are also kicking up a fuss that the water sprayer thing on Toxicator hasn't been working at all this season and now has a cover on it. In better news, Oblivion is back up and running

Iocanepowder · 13/04/2026 10:15

PineappleAndGrapefruitLilt · 12/04/2026 08:22

I'm back from Alton Towers this week. Two of the rides broke down as we got to the front of the q and other rides were down at various points over the two days.
We had a couple of other issues too. Our hotel room still had the previous guests in it so we had to wait an hour while they sorted it out and found another room to put us in, we got a partial refund for that.

Hotel guests get early access via the Galactica end of the park, when we got there on our last day there was a massive q to get in, they only had one scanner available and the staff member said we would be quicker going through the regular entrance. We walked round there and it was packed out, but managed to get onto a shorter q at the far end of the entrance area. Our plan that day was to get into the Wickerman line early so we didn't lose too much time in the end.

We've done AT five times as a family and this was by far our worst experience there. We're off to Chessington and Thorpe Park in the summer so will be interesting to see how they compare!

I had a similar issue once at Thorpe Park where 2 rides shut down while we were quite far into the long queue. I complained to guest services while there and they gave us some free fast track tickets.

PineappleAndGrapefruitLilt · 12/04/2026 08:22

I'm back from Alton Towers this week. Two of the rides broke down as we got to the front of the q and other rides were down at various points over the two days.
We had a couple of other issues too. Our hotel room still had the previous guests in it so we had to wait an hour while they sorted it out and found another room to put us in, we got a partial refund for that.

Hotel guests get early access via the Galactica end of the park, when we got there on our last day there was a massive q to get in, they only had one scanner available and the staff member said we would be quicker going through the regular entrance. We walked round there and it was packed out, but managed to get onto a shorter q at the far end of the entrance area. Our plan that day was to get into the Wickerman line early so we didn't lose too much time in the end.

We've done AT five times as a family and this was by far our worst experience there. We're off to Chessington and Thorpe Park in the summer so will be interesting to see how they compare!

5foot5 · 11/04/2026 19:25

Mijoed · 03/04/2026 19:32

We had a similar experience back in the early 1980s. Back then getting money back was almost impossible. Never went back.

Um, I think it might have changed a bit since then!

In fact I have only been once and that was in 1985 I think. In those days there was still a boating lake and a cable car and I seem to recall a model railway layout being advertised.

DH took DD a couple of times in the noughties and they enjoyed it but everything I read about it now sounds ghastly.

EineReiseDurchDieZeit · 11/04/2026 19:00

I’ve just watched another video on YouTube of people going to Alton Towers and it all being closed, it’s definitely a growing trend

Search : Coaster Crew Alton Towers Easter Shambles

Ninerainbows · 06/04/2026 14:54

ladyamy · 06/04/2026 14:51

you didn’t get the joke, nevermind.

Edited

Yeah, right.

ladyamy · 06/04/2026 14:51

IdentityCris · 06/04/2026 09:19

Then your comment was pointless.

you didn’t get the joke, nevermind.

Ninerainbows · 06/04/2026 14:00

IdentityCris · 06/04/2026 09:19

Then your comment was pointless.

It was also pointless because, for the 28262672nd time, the unplanned closures and later ride openings after lunch are frequent and done on a whim.

IdentityCris · 06/04/2026 09:19

ladyamy · 06/04/2026 08:21

I don’t know, I didn’t check.

Then your comment was pointless.

ladyamy · 06/04/2026 08:21

IdentityCris · 06/04/2026 02:53

Was it there several weeks beforehand when OP booked?

I don’t know, I didn’t check.

IdentityCris · 06/04/2026 02:53

ladyamy · 05/04/2026 19:23

The information was on the website

Was it there several weeks beforehand when OP booked?

ladyamy · 05/04/2026 19:23

mbonfield · 01/04/2026 14:29

I would ask for a refund and point their lack of information about rides being shut.

The information was on the website

ladyamy · 05/04/2026 18:54

PrincessofWells · 01/04/2026 12:51

Send them a letter before action for breach of contract.

Breach of contract? Whit? 🙄

PineappleAndGrapefruitLilt · 05/04/2026 10:50

Mapletreelane · 01/04/2026 22:24

Some.of the theme parks in Europe absolutely put Merlin to shame. Reasonable prices, the rides downtown break down, efficient loading of rides, beautiful theming and upkeep and lots of great food options that don't break the bank. Rides are amazing! In particular Europa Park, Hansa Park and Phantasialand in Germany. We had 2 days at peak season in Europa park in August , and the longest queue was 40 minutes. It was hot but there were lots ice cream stands around the park ..3 euros for a cone and scoops of really good ice cream. Makes me frustrated to compare and see what Alton Towers could have been.

We've only done Efteling in Europe but that was fantastic, loved the theming and it was the very definition of magical. We're off to Alton Towers tomorrow, disappointed the Runaway Mine Train will be shut, that's a family favourite with us (Choo Choooo!)

PineappleAndGrapefruitLilt · 05/04/2026 10:32

NotDarkGothicMama · 01/04/2026 14:36

It doesn't look like many rides were closed? All the big ones bar Oblivion were open and no one expects water rides to be open this early in the year.

The water rides were open this time last year

joles12 · 05/04/2026 07:36

Mithral · 01/04/2026 13:27

The closures have a bigger effect than just not being able to go on those particular rides - they also mean longer queues for everything else. The monorail sucks up a lot of people.

The monorail is merely the way you get in the park- not a ride, although it s a nuisance when it’s not running.

Aaaaaaaaawwwwwww · 04/04/2026 21:41

I was there today - most rides open most the day (smiler and Rita a bit off and on) but queues were not too bad. Apart from the Bluey coaster, which was over an hour for the whole day 😆

JMSA · 04/04/2026 18:01

Mijoed · 03/04/2026 19:32

We had a similar experience back in the early 1980s. Back then getting money back was almost impossible. Never went back.

So over 40 years ago? 😆

Mijoed · 03/04/2026 19:32

We had a similar experience back in the early 1980s. Back then getting money back was almost impossible. Never went back.

Beya4567 · 02/04/2026 21:35

All open today no issues and day before

Keepoffmyartichokes · 02/04/2026 19:55

OkimADHD · 02/04/2026 17:42

Oh no! We are going on the 13th but one day water park too.
My daughters fav is the Smiler. She won't be happy if lots are closed. Ridiculous not getting ur money back

It wasn't 50% of the rides that were closed, just 1 ride and the monorail and cable car. The OP was being a bit disingenuous 🤣

XenoBitch · 02/04/2026 17:54

SourPenguin · 02/04/2026 08:31

I’m old enough to remember going there as a kid and it was gardens with a couple of fairground type rides on the lawn outside the towers, along with rowing boats on the lake and ice cream stalls.

I don’t specifically remember how just the gardens entry worked later on, perhaps other poster can answer that one.

I was small so I can't remember how a separate price worked. I do remember going with my grandparents and they just spent all day in the gardens.

franklymydearscarlett · 02/04/2026 17:53

RonaldMcDonaldTrump · 01/04/2026 13:06

Universal is going to be an absolute over priced shit show with massive queues. We are no longer capable of running any kind of family day out that offers value for money. As a nation we are rinsed dry, left right and centre, by greedy private corporations, whether that's in transport, retail, leisure, hospitality, energy - whatever the sector. And what's worse is that we stand for it (and I include myself in that)

Totally agree with this. Everything and everywhere you book is over commercialised, corporate and shit. Especially theme parks, gigs, etc. I’ve been so shocked at eg Eurostar prices for what has become a terrible service and the recent news about ticket prices for the World Cup this year.

I’ve got to the point where I only enjoy small independent local museums and free things.

OP Yanbu.

FieldInWhichFucksAreGrownIsBarren · 02/04/2026 17:45

Foxy200 · 01/04/2026 13:09

They were not clearly declared - would have booked for the summer hols if we knew it was like this. Maybe it was in the small print but it wasn't clear.

It's really common knowledge that the monorail (replacement bus available), Skyride, rapids and Runaway train are closed for maintenance and this is available to see on the website prior to visiting. Oblivion was down for a few days then reopened but presumably whatever they did was a short term fix if it's back down again.
When you say 50% of the tides were unavailable you are being pretty disengenuinous as there was decent ride availability.
Try being there when the weather system picks up a storm in a 50 mile radius, they close ALL outdoor rides which is hilarious, not.

OkimADHD · 02/04/2026 17:42

Oh no! We are going on the 13th but one day water park too.
My daughters fav is the Smiler. She won't be happy if lots are closed. Ridiculous not getting ur money back

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