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AIBU?

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AIBU to complain after A&E dismissed my son?

32 replies

SleeplessInWherever · 27/03/2026 19:40

For the last week our son has developed a significant (and new) facial twitch, rapid blinking and rolling his eyes all the way back into his head. He’s completely not with it when it happens, and it distracts him to the extent he can’t go back to whatever he was doing before without prompting.

He’s profoundly autistic, and has limited communication. The little language he does have, he’s struggling to use - because the twitching is so distracting, and persistent.

Today we received a call from school asking us to collect, because he was distressed and was twitching almost every 30 seconds.

I called 111 and was advised he needed “urgent medical attention.” So urgent, that he couldn’t wait to see an out of hours doctor, because it wouldn’t be quick enough. So we went to A&E, which is a real battle for him usually anyway.

2hrs later, the doctor comes in and refuses to go anywhere near him. He stood at the door of the room, and said he’d come back soon. He then came back 45mins later and said there was nothing medically wrong, it was behavioural - take him home.

I repeated what 111 had told us, and told him this is not our son’s presentation of behaviour. He then said he sees children all the time, this is behavioural and is “just his autism,” so probably best to leave. We asked him to at least examine him, and he said “the child obviously won’t tolerate that.”

I expressed my concern that DS may have something more significant happening that is being ignored because of his level of need, and he just said “that’s not the case, there’s no medical cause.” Having not examined him.

So we left, with no answer or support whatsoever.

I don’t think I am, but would I BU to raise this as a formal complaint?

OP posts:
TeenLifeMum · 27/03/2026 19:49

WorriedAboutArthur · 27/03/2026 19:45

This sounds like it could be neurological. There is Martha’s rule which means if you’re not happy with the first opinion then you can seek a second opinion. Please take him back and advocate for your son, it’s not fair that they’ve not done anything to give you some answers.

That isn’t quite what Martha’s rule is about, that’s for deteriorating patients becoming more unwell and only in some pilot site EDs.

i would be inclined to mention Oliver McGowan training though! That’s such disappointing “care”. I would go back and ask for a second opinion and I’d also make a PALS complaint

DiamondJones · 27/03/2026 19:47

WorriedAboutArthur · 27/03/2026 19:45

This sounds like it could be neurological. There is Martha’s rule which means if you’re not happy with the first opinion then you can seek a second opinion. Please take him back and advocate for your son, it’s not fair that they’ve not done anything to give you some answers.

Martha’s rule hasn’t been rolled out to emergency departments yet I don’t think. It is available to access in lots of inpatient areas in lots of hospitals but not all areas. You’d need to check the specific hospital policy and where they are in the implementation process.

drspouse · 27/03/2026 19:46

Does he have a paediatrician?
It sounds like a seizure. Not a tonic clonic which is the kind you are probably thinking of.
Next time it happens video him. The GP will refer you if you don't already have access to a clinic.
If it lasts longer than 5 minutes call 999.

WorriedAboutArthur · 27/03/2026 19:45

This sounds like it could be neurological. There is Martha’s rule which means if you’re not happy with the first opinion then you can seek a second opinion. Please take him back and advocate for your son, it’s not fair that they’ve not done anything to give you some answers.

tooloololoo · 27/03/2026 19:44

Have you taken him back to A&E?

DiamondJones · 27/03/2026 19:44

This is called diagnostic overshadowing and is a cognitive bias where health professionals attribute any physical symptoms to a pre-existing diagnosis…..usually autism and/or learning disability, without taking a full history or doing a proper physical examination. 100% complain. And get him seen by a proper clinician.

thewonderfulmrswatson · 27/03/2026 19:43

My mum had something like. Turned out to be Bells Palsy. She got put om pregabalin for it.
I'd not be happy at all & i'd contact PALS via email and phone call so you have a record of your complaint. x

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