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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to complain after A&E dismissed my son?

32 replies

SleeplessInWherever · 27/03/2026 19:40

For the last week our son has developed a significant (and new) facial twitch, rapid blinking and rolling his eyes all the way back into his head. He’s completely not with it when it happens, and it distracts him to the extent he can’t go back to whatever he was doing before without prompting.

He’s profoundly autistic, and has limited communication. The little language he does have, he’s struggling to use - because the twitching is so distracting, and persistent.

Today we received a call from school asking us to collect, because he was distressed and was twitching almost every 30 seconds.

I called 111 and was advised he needed “urgent medical attention.” So urgent, that he couldn’t wait to see an out of hours doctor, because it wouldn’t be quick enough. So we went to A&E, which is a real battle for him usually anyway.

2hrs later, the doctor comes in and refuses to go anywhere near him. He stood at the door of the room, and said he’d come back soon. He then came back 45mins later and said there was nothing medically wrong, it was behavioural - take him home.

I repeated what 111 had told us, and told him this is not our son’s presentation of behaviour. He then said he sees children all the time, this is behavioural and is “just his autism,” so probably best to leave. We asked him to at least examine him, and he said “the child obviously won’t tolerate that.”

I expressed my concern that DS may have something more significant happening that is being ignored because of his level of need, and he just said “that’s not the case, there’s no medical cause.” Having not examined him.

So we left, with no answer or support whatsoever.

I don’t think I am, but would I BU to raise this as a formal complaint?

OP posts:
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SleeplessInWherever · 28/03/2026 21:47

Sorry for the late response, thanks again to everyone who took the time to reply.

I have written the complaint… it’s 7 pages long. I’m just getting my SIL to check it (she’s a paediatric nurse), and after any changes it’ll be sent Monday.

OP posts:
DeftGoldHedgehog · 28/03/2026 07:52

Unless you are really concerned over the weekend, I would take him to your GP and get a proper referral to a specialist. And yes, I would complain about A&E.

drspouse · 28/03/2026 07:48

By the way specialist school staff do NOT always know what this type of seizure looks like. DS has atypical absences and one of his TAs picks them up but the other one he only has one day a week and she said "he was saying he was cold" which is what he says on repeat when he's having one of these absences but she hadn't worked out what it was.

Pearlstillsinging · 27/03/2026 22:03

drspouse · 27/03/2026 19:46

Does he have a paediatrician?
It sounds like a seizure. Not a tonic clonic which is the kind you are probably thinking of.
Next time it happens video him. The GP will refer you if you don't already have access to a clinic.
If it lasts longer than 5 minutes call 999.

I thought exactly the same when I read OP.

I have taught children with a variety of forms of epileptic seizures, some were short-lived absences which weren't always easy to.pick up.
However if I'd taken your son to A&E, I, too, would have expected a proper diagnostic examination. You certainly should complain, via PALS. Do you use a paediatrician or a specialist nurse? If so I would contact them with your concerns.

Seawolves · 27/03/2026 22:03

I would be asking PALS if the hospital have undertaken Oliver McGowan training for all the relevant staff. I would also be seeking a fairly urgent second opinion as it could be partial seizures.

ChasingMoreSleep · 27/03/2026 21:58

I can understand your reluctance to take DS back.

If you did want/need to take DS back over the weekend and you think he could cope if the staff were more understanding, I would call the hospital and ask to speak to the nurse in charge of A&E. If they will speak to you, raise you concerns and ask how they can put adjustments in place to make a return visit easier for DS. I would also request your concerns are documented in DS’s notes. If they won’t put you through to the nurse in charge of A&E, ask to speak to the most senior nurse responsible for safeguarding (they will have slightly different job titles in different hospitals but there should be someone) on call for the hospital this weekend.

SAH07 · 27/03/2026 21:56

This sounds like it could be seizures, particularly if there was a history of febrile seizure, also linked to ND. We were fobbed off numerous times at a&e when my son started to have them. We were told he was having tics. Try to record when it happens, note the frequency and how long it lasts for. If/when you do get referred videos are very helpful for diagnosis. If you can get to a different a&e dept or get your gp to refer you to a paediatrician who specialises in neurological conditions that would be good. A&e aren't really going to do much unless these episodes are lasting more than 5 minutes

SleeplessInWherever · 27/03/2026 21:50

Wishiwasatailor · 27/03/2026 21:46

That's appalling I spent many years working as a special needs school nurse and by far the majority of my job was overseeing children with seizures, many of whom had very subtle signs and changes in behaviour (well documented and caught on EEGs) that were seizures. Seizures are a common comorbidity of autism so it's a brave (or arrogant) doctor to dismiss emergent symptoms as being "behavioural" I would be getting in contact with your regular paediatrician and seeing your gp. In the meantime record these episodes and keep a log noting how long they last/how frequent/and what he was doing prior to the symptoms starting. It may be nothing or it may be something, without further investigation it's pretty much impossible to be sure

School have been really concerned, and I’m guessing this is why.

They’d emailed again before we left the hospital, with videos and a further description of what he’s been doing there etc.

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SleeplessInWherever · 27/03/2026 21:48

DiamondJones · 27/03/2026 21:40

I teach my students, if the parent or carer of a child (or anyone that cannot speak for themselves) with special needs has a concern, you take it seriously and you listen. They know their child better than anyone. If they say their child is not their normal self then believe it, and investigate it properly. Do not be fobbed off.

Thank you. I did really take issue with the “I know children” response.

Great, you don’t know my child, and I’m telling you something’s up.

I think he assumed we were neurotic parents who were exaggerating or misreading something, when as I said above - we only took him because of the seriousness, A&E is an absolute last resort in our family because of the impact it has.

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Wishiwasatailor · 27/03/2026 21:46

That's appalling I spent many years working as a special needs school nurse and by far the majority of my job was overseeing children with seizures, many of whom had very subtle signs and changes in behaviour (well documented and caught on EEGs) that were seizures. Seizures are a common comorbidity of autism so it's a brave (or arrogant) doctor to dismiss emergent symptoms as being "behavioural" I would be getting in contact with your regular paediatrician and seeing your gp. In the meantime record these episodes and keep a log noting how long they last/how frequent/and what he was doing prior to the symptoms starting. It may be nothing or it may be something, without further investigation it's pretty much impossible to be sure

DiamondJones · 27/03/2026 21:40

I teach my students, if the parent or carer of a child (or anyone that cannot speak for themselves) with special needs has a concern, you take it seriously and you listen. They know their child better than anyone. If they say their child is not their normal self then believe it, and investigate it properly. Do not be fobbed off.

SleeplessInWherever · 27/03/2026 21:35

ChasingMoreSleep · 27/03/2026 21:10

I would go back to A&E. Or a different one if that is possible and you would feel more comfortable.

As well as complaining, speaking to the GP and contacting the paed, does the hospital have a learning disability (and sometimes autism) liaison nurse? If so, contact them.

Does DS have a hospital passport?

I don’t believe that he does, which we definitely need to sort.

We have discussed taking him back, or elsewhere, but he gets so heightened in A&E and struggles to such an extent with the wait, that it’s always an absolute last resort for us. We’ve only been three times, ever. His first febrile seizure, 2 sprained ankles last year, and today.

After today’s experience we’re hesitant to take him back and distress him further, if we’re going to get nowhere by doing it. Really put off by the whole thing. He was so upset and I’m just not doing that to him again for no progress to be made.

I have just found the hospital’s whole list of Autism Liaison staff, by department - thank you!

OP posts:
ChasingMoreSleep · 27/03/2026 21:10

I would go back to A&E. Or a different one if that is possible and you would feel more comfortable.

As well as complaining, speaking to the GP and contacting the paed, does the hospital have a learning disability (and sometimes autism) liaison nurse? If so, contact them.

Does DS have a hospital passport?

Comeinsideforacupoftea · 27/03/2026 20:55

I'm a GP. If I saw him in surgery I'd want him seen in ED or at the very least in a hot clinic within a couple of days. It could be behavioural but I don't know how anyone could say that for sure before even examining him and the ED doctor was very arrogant to treat you like that however sure he is of his diagnosis.

LunaTheCat · 27/03/2026 20:17

GP here . Agree with lovely paediatrician above.
This would be an urgent referral from me.
if you have accessible GP ask urgent appointment in next 2 days .. I am quite good at advocating strongly for people needing specialist review or take him ED and insist paediatric assessment. ? Is he under care of paediatrician then go ED at that hospital.
Also video episodes on cell. Best wishes and I hope your love.y son is helped soon.

SleeplessInWherever · 27/03/2026 20:14

Thank you for all of your responses!

I asked today re potentially absence seizures (?), and was just told no - it’s behaviour, and he’ll stop.

He doesn’t have a temp, his only other that we can pinpoint symptom is tiredness. There may be others but as he can’t communicate we’re stuck trying to work out what they could be.

He is under a paediatrician, and we’ve already got a GP appt on Monday - because of what had happened today at school we didn’t want to wait for that appt so took him.

Next steps (apart from the complaint) are GP Monday, also contact his paediatrician, and if all else fails we can access private. But candidly, it wouldn’t be us funding that so we’d do that last.

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HoraceCope · 27/03/2026 20:09

does he have a temperature?
very odd behaviour.
is he under anyone at all?

MissyB1 · 27/03/2026 20:06

Definitely sounds like seizures. Absolutely complain, but your ds needs seeing by someone. If it happens again over the weekend go back and don’t be fobbed off, insist on seeing the paediatric Dr on call.

Sunnyduvet · 27/03/2026 20:06

Paedistrician here. i would go back to A and E and ask to see a paediatrician. Sounds like it could be tics as they are more common in ASD. They can flare with illness or various other reasons. However could also be seizures and i'd be suprised if they didn't at least consider that, observe your son, and maybe do some tests to exclude it. If you dont want to go back to A and E get GP to do a rapid referral. Hope he feels better x

JLou08 · 27/03/2026 20:05

Yes, complain. There is a big campaign about health staff listening to parents of autistic people due to their epic failures in care! Get videos of the twitching whilst calling an ambulance next time it happens. It sounds like a seizure.

WorriedAboutArthur · 27/03/2026 20:04

Ah okay, apologies.
Regardless, he needs to be properly reviewed.

Balloonhearts · 27/03/2026 19:56

drspouse · 27/03/2026 19:46

Does he have a paediatrician?
It sounds like a seizure. Not a tonic clonic which is the kind you are probably thinking of.
Next time it happens video him. The GP will refer you if you don't already have access to a clinic.
If it lasts longer than 5 minutes call 999.

That was my thought too. I don't think its a twitch, from the description it sounds like he's seizing.

Imlyingandthatsthetruth · 27/03/2026 19:53

Shocking. A really caring attitude, not. Yes complain, complain, complain. Totally unacceptable.

Fiftyandme · 27/03/2026 19:53

Diagnostic overshadowing and discrimination. Totally not on

newornotnew · 27/03/2026 19:52

YANBU. That warrants a complaint.

You can return, state you have complained for being sent away. Take someone else with you to obviously take notes.

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