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Senior Manager comments sent to me by mistake

245 replies

Melanieee · 25/03/2026 20:05

Need to share as I’m unsure if I’m just feeling a bit ‘hurt’ as it was something I perceived as negative, or if it wasn’t actually a big deal and I’ve worked myself up.

I’m in a project role in a big corporate, working with a new department at the moment. There’s a number of issues with stakeholders I am working with so my manager suggested I emailed the senior manager of that department with a summary and suggest we hold a call to discuss a way forward. I did this as suggested.

I then had a notification where the email simply said ‘will do’ so was a follow on from an earlier email.

The earlier email was the senior manager forwarding my email to someone on his team and he said ‘Put some time in with her will you so she feels listened to. Needs reining in.’

The colleague had (I assume) included me as they likely typed my name in the subject to see my job/department details etc.

I feel really shit, I haven’t replied or told my manager as it happened late on today.

OP posts:
Pluto46 · 26/03/2026 08:07

GreyfriarsJobbies · 26/03/2026 06:37

In some properly regulated areas, this manager would be getting the boot or at least a warning

Come off it. I'm not sure what amounts to a 'properly regulated area' but I work with a fair few people who are subject to the FCA's Senior Manager & Certification Regime and can say with great confidence that nobody would give a monkey's about this email. No it's not sunshine and lollipops or phrased in the bland corporate drone-speak that many MNers seem to think must be used at all times at work, but it's also a long way from breaching employment regs.

Honestly, if the OP is looking to get ahead in a big corporate project management role then she needs to be able to take this sort of thing in her stride. While it would be nice if running to HR resulted in the manager being busted back down to tea boy and realising the error of his ways, in reality all it will achieve is the OP being labelled a snowflake/PITA.

I agree with this

For any HR professionals on here, do you seriously get employees running to you about every little perceived slight, mis-judged joke or overheard comment or does it really only exist in the wacky world of MN. It seems hard to believe this goes on in real life

wishfulthinking25 · 26/03/2026 08:01

EweCee · 25/03/2026 20:36

I would respond along the lines with: To align expectations in preparation for our meeting, please clarify the meaning of 'reining in' and how it pertains to my outlined summary. Thank you.

I work in a big corp and THIS is what you say!!

WrigglyDonCat · 26/03/2026 07:53

Soontobe60 · 26/03/2026 06:24

What’s with all the bollocks suggestions to not say anything??? And why shouldn’t the OP name and shame the completely inappropriate comment?
Id be emailing right back with a question - “Hi XXX, could you explain the comment you made as highlighted above please?” And await their reply. Do not let this person walk all over you. I’d also copy in HR.

Because as many have pointed out, the email can be read in many ways - you don't have to jump to the worst possible version and jump in all guns blazing.

The email from the senior manager read to me as something that gets sent by someone who has responded to 100 emails by 8am, trying to deal with a million things as quickly and simply as possible. Probably sent to someone who knows his style and meaning well, so doesn't need to fill in the gaps.

Sure he could have meant 'there's a silly little woman giving me gyp - make her think we are taking her seriously and shut her down, then we'll just carry on as before'

or he could have meant 'Had an email raising some issues with project X. Looks like the comms haven't been great, so can you take that in hand and make sure the project doesn't go off track'

Personally I would lean towards the latter unless there is more information we don't have access to about the character of the manager in question.

I would also suspect if it is more the latter, that the email wasn't forwarded by mistake. It was to show the OP that the matter was being taken in hand appropriately - because if the person who sent it on didn't read anything untoward into this they would have no reason not to use it to let the OP know what steps were being taken.

Occam's razor. The simplest explanation is usually the correct one.

Madarch · 26/03/2026 07:43

It's really ambiguous. Try not to take it personally, OP

Could just be that you're doing too much. We used to have staff that would stray off mission and invest way too much time on projects and clients that needed 'reining in' to stop them burning themselves out and bankrupting the company. It was recognised that they weren't bad workers, they just needed a steer on what the priorities and desired outcomes were and when it was appropriate to step back.

LittleBearPad · 26/03/2026 07:41

Just ignore it and have the meeting. Don’t involve HR.

Missingducks · 26/03/2026 07:38

I would work on the assumption that it's the situation which needs reining in and I would start next conversation with "glad we all agree this needs reining in and we need to spend some time on this".

Savoury · 26/03/2026 07:34

It sounds like your stakeholder doesn’t agree with the project or your team’s approach, and part of me wonders whether your boss sent you into an equal battle if he knew.

Corporates are hierarchical so I’d also explore if you’re a similar level, or have enough clout to succeed in that meeting without your boss.

But would I take it personally or mail HR? Absolutely not - just see it as insight and move on..

MoreDangerousThanAWomanScorned · 26/03/2026 07:33

BlahBlahName · 26/03/2026 07:25

I think what a lot of people are missing is that you work in a big corporate. Getting things done in a big corporate requires being able to influence without authority, navigate complex matrixed organisations, collaborate with others to steer things to conclusion, understand their context as part of the end-to-end system. This is part of that. In a way it's very valuable feedback as you have an insight into these stakeholders now. But all the going to HR, sending a smart answer back, asking your manager to deal with it, etc. is nonsense. I assume it's part of the job to figure out how to get things done, so you've got to do that.
This might be time ahead of the meeting with them to gather info on the team - what are they like to work with, what are the challenges they're facing at the moment (maybe your project just isn't a priority and they have some other big problems). Think about how to identify a shared goal or how to present the problem to get them onside. Then go to your manager and say 'I've been prepping for the meeting with xyz. From my research I think it could be challenging for these reasons. I also suspect they are dismissive of it based on this email. Any advice before I meet with them?'.
Be professional, curious, constructive. You may come out of this with a great new working relationship, or worst case a learning about a difficult team, but either way don't turn it into a drama.

Yes, exactly this - this is why I asked upthread whether the project was something that the team needs or something the OP needs them to cooperate in to make the project she is responsible for work. I suspect the latter, in which case stakeholder management is a huge part of these kinds of role. A classic interview question would be 'tell me about a time you've had to engage reluctant stakeholders in a project' - 'well, I went straight to hr/ sent them a sarky and inflammatory email' aren't good answers!

BlahBlahName · 26/03/2026 07:25

I think what a lot of people are missing is that you work in a big corporate. Getting things done in a big corporate requires being able to influence without authority, navigate complex matrixed organisations, collaborate with others to steer things to conclusion, understand their context as part of the end-to-end system. This is part of that. In a way it's very valuable feedback as you have an insight into these stakeholders now. But all the going to HR, sending a smart answer back, asking your manager to deal with it, etc. is nonsense. I assume it's part of the job to figure out how to get things done, so you've got to do that.
This might be time ahead of the meeting with them to gather info on the team - what are they like to work with, what are the challenges they're facing at the moment (maybe your project just isn't a priority and they have some other big problems). Think about how to identify a shared goal or how to present the problem to get them onside. Then go to your manager and say 'I've been prepping for the meeting with xyz. From my research I think it could be challenging for these reasons. I also suspect they are dismissive of it based on this email. Any advice before I meet with them?'.
Be professional, curious, constructive. You may come out of this with a great new working relationship, or worst case a learning about a difficult team, but either way don't turn it into a drama.

Booboobagins · 26/03/2026 07:24

Have you gone in to support a team you don't normally work with? The snr manager might be feeling he's lost control if he has a stakeholder issue, so is on the back foot. It's not acceptable what has been said, but I think that might be where the DH comment came from.

I would reply to all and ask the person when they're free to meet because you agree, the situ with stakeholders needs to be managed.

You then save everyone inc the person who copied you in and the senior manager who hopefully will feel contrite or grateful. It might buy you some favour. Def shows good stakeholder management.

Ladybyrd · 26/03/2026 07:19

I would print out the email and put it on my pinboard.

PuggyPuggyPuggy · 26/03/2026 07:18

"Thanks, I look forward to the meeting. P.S.: it's reining, not reigning"

I mean, obviously don't send that, but sometimes it's nice to imagine these things, right?

Brideofclover · 26/03/2026 07:16

Melanieee · 25/03/2026 20:05

Need to share as I’m unsure if I’m just feeling a bit ‘hurt’ as it was something I perceived as negative, or if it wasn’t actually a big deal and I’ve worked myself up.

I’m in a project role in a big corporate, working with a new department at the moment. There’s a number of issues with stakeholders I am working with so my manager suggested I emailed the senior manager of that department with a summary and suggest we hold a call to discuss a way forward. I did this as suggested.

I then had a notification where the email simply said ‘will do’ so was a follow on from an earlier email.

The earlier email was the senior manager forwarding my email to someone on his team and he said ‘Put some time in with her will you so she feels listened to. Needs reining in.’

The colleague had (I assume) included me as they likely typed my name in the subject to see my job/department details etc.

I feel really shit, I haven’t replied or told my manager as it happened late on today.

I’d send it on to your manager cc’ing them both in with something REALLY polite along the lines of “per your suggestion it looks like ‘certain person’ is going to speak to me so as soon as I hear from them I’ll let you know”
That way THEY KNOW they’ve been caught being wholly inappropriate and you deserve an apology!!!

PaterPower · 26/03/2026 06:57

It could be ‘you’ that needs reining in, (in his mind), or it could be the ‘situation’ (ie the lack of cooperation from his team).

It’s very blunt and obviously not intended for you to see. I’d treat it like anything else I wasn’t supposed to have received - just delete it. If your own manager is supportive then this person’s opinion isn’t going to mean a lot.

Just make sure any legitimate concerns about the project are well documented and that you keep raising issues with your line manager. Just so you’re not scapegoated for any failures later.

itgetsthehoseagain · 26/03/2026 06:51

Throughout my career I needed "reining in", OP - according to the less qualified people in the seam of leadership above me who felt threatened. I watched it happen with (mostly female) colleagues, too. I would let your manager know his error, and let him know that you find it amusing; I'd definitely throw a laugh in whilst regaling. Your resilience will either impress or hit a nerve, but if you're genuinely feeling knocked then your intentions might be to look elsewhere anyway.

LakieLady · 26/03/2026 06:49

mynameiscalypso · 25/03/2026 21:50

At least the Senior Manager knows how to spell ‘reining in’.

I've been restraining myself from mentioning that since early on in the thread!

GreyfriarsJobbies · 26/03/2026 06:37

In some properly regulated areas, this manager would be getting the boot or at least a warning

Come off it. I'm not sure what amounts to a 'properly regulated area' but I work with a fair few people who are subject to the FCA's Senior Manager & Certification Regime and can say with great confidence that nobody would give a monkey's about this email. No it's not sunshine and lollipops or phrased in the bland corporate drone-speak that many MNers seem to think must be used at all times at work, but it's also a long way from breaching employment regs.

Honestly, if the OP is looking to get ahead in a big corporate project management role then she needs to be able to take this sort of thing in her stride. While it would be nice if running to HR resulted in the manager being busted back down to tea boy and realising the error of his ways, in reality all it will achieve is the OP being labelled a snowflake/PITA.

Justbreathagain · 26/03/2026 06:36

Also just a note on people saying it's because she is a female. That did not cross my mind. To me it was because they are higher than you..there is nothing to suggest they would not have done the same if you were male.

Justbreathagain · 26/03/2026 06:29

I would initially be fuming OP. it's so disrespectful !!! However I would take the moral high ground that's the best thing you can do. I would mention it to my manager by saying something like "I don't think the senior management believe its important as this is what they have said in response" so that they are aware, but don't give them any more of your time and thoughts. Just because they think that doesn't mean its true aswell, some senior people are crap at their job !

alexisccd · 26/03/2026 06:27

I’d reply to say I don’t think I was meant to see this, but please let me know when you’d like to speak.

Hameth · 26/03/2026 06:24

I think he thinks you're right and agrees with you something needs to be done. Best of luck

Soontobe60 · 26/03/2026 06:24

What’s with all the bollocks suggestions to not say anything??? And why shouldn’t the OP name and shame the completely inappropriate comment?
Id be emailing right back with a question - “Hi XXX, could you explain the comment you made as highlighted above please?” And await their reply. Do not let this person walk all over you. I’d also copy in HR.

MaggieBsBoat · 26/03/2026 06:23

Warmlight1 · 26/03/2026 06:22

That's the mane point.

Ba ba Boom

Warmlight1 · 26/03/2026 06:22

saltandvinegarchipsticks · 26/03/2026 06:20

Reining in is correct terminology, I’m not sure why so many people are making horse jokes (OP don’t make horse jokes)

That's the mane point.

saltandvinegarchipsticks · 26/03/2026 06:20

Charlize43 · 25/03/2026 20:27

Do they think you're Shergar is disguise? Reigning in... I wouldn't stand for that! no... neigh.

Reining in is correct terminology, I’m not sure why so many people are making horse jokes (OP don’t make horse jokes)

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