Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

15 Minutes expected before you begin

279 replies

ThatPearlkitty · 25/03/2026 01:01

Inspired by another thread but a separate topic when eg the role is 9 to 5 paid hourly then why do some employers want people eg 15 mins before your actual start time why dont they pay for your time before then, yes i understand most roles is necessary eg coat, get ready for the day etc but then its free labour ?

OP posts:
ChavsAreReal · 25/03/2026 08:33

LiviaDrusillaAugusta · 25/03/2026 01:36

Because you should be ready to start work at your official time (including being logged in, coffee made if necessary, coat hung up etc). And some employers make the 15 minute rule because people take the piss so they have to do it.

As for it being ‘free time’ most people waste more than 15 mins per day chatting/coffee making/toilet breaks etc so it’s no big deal.

If you're in a team where people take the piss all day, thats a management issue.

Plenty of low paid jobs, especially in certain sectors struggle to even get a break, every minute of work/break time is allocated.

These are often the same people that are being instructed to arrive 15 in advance of their start time.

AlongtheWall · 25/03/2026 08:30

Setting up/logging in is on work premises and company equipment of course that should count as paid work time. You don’t operate company equipment in your own time or you’re working for nothing.

There could also be insurance/ legal issues if you’re using work equipment and not formally being paid.

Grumpynan · 25/03/2026 08:29

I employed staff (I’m now retired) and expected them to be at the desk and ready to work at 9am, no that didn’t mean switching on the computer but it did mean ready to take a call if the phone rang. If they wanted coffee on their desk at that time they had to come early or wait until they could take a break. Tbh I didn’t do timed breaks only lunch hour, but they were all free to take 5 minutes to make tea go for a wee as when so long as they didn’t take the piss, we all use to take turns making tea so that wasn’t really and issue.

i also expected them to finish a job before they left at 5.30 so if they were on the phone and it over ran by 10 minutes so be it, but then I didn’t crumble if they needed to finish 10 minutes early occasionally again so long as they didn’t take the piss and someone was happy to cover for them

i did however let one woman go because even after repeated warnings she still took extended lunch hours. Her lunch was 1-2, so at 12.50 she would go for a wee check her makeup and leave at 1, walk in at 2, hang up her coat, go for a wee show people what she had bought at the shop etc in effect she was taking an extra 20-30 minutes a day. She didn’t go happily but it really got to me that I was paying her for 30 minutes she didn’t do

SummerFate · 25/03/2026 08:28

Divastrout · 25/03/2026 01:57

But as @LiviaDrusillaAugusta pointed out you need to be ready to start work on your allocated time.
Ready to work being the operative word. Not taking coat off, logging in etc

Logging in is part of the job. If you can’t do the work without being logged in, that makes it a work task.

catipuss · 25/03/2026 08:23

ThatPearlkitty · 25/03/2026 01:42

thats the thing i can understand the logic but because its still considered work time and puts many people under the limits for nmw on hourly pay then overall its a practice that should not happen because employers should pay for that time

Edited

When we used to have to clock in you were expected to clock in 5 mins before, but only got pay docked if it was after the hour. But there was no opportunity for a coffee or a chat you were expected to go straight to your machine, although that was quite loud at times with people shouting their hellos.

I would take it as advisory but be sure to be at my desk by 9. What are the consequences of not being there at quarter to? I can't see they could do much if you are working at 9 every day.

Zimunya · 25/03/2026 08:23

ThatPearlkitty · 25/03/2026 02:09

but from what ive read those still count because your ment to be at work, and if you need to be there earlyer to get ready then the company should still pay for your time

In my view (am I'm no lawyer), if your mandated arrival time is 8.45 a.m. then you should be paid for that time. It is lazy management to say this is so that everyone will be ready at 9.00. As others have said, if your start time is 9.00 a.m. then you should be ready to work at 9.00, which includes logged on, hot drink made, etc. If Line Managers managed better they could easily see who is not ready at 9.00 and deal with those people appropriately.

Smouty84 · 25/03/2026 08:18

SkankingWombat · 25/03/2026 08:02

@Smouty84If you couldn't charge for your prep time or weren't able to adjust your rates whilst 'on the tools' to reflect the additional invisible labour time spent on admin, prep etc then either the business wasn't viable or you were massively underselling yourself.

As for cups of tea being allowed, it would make no difference to me: I bring a water bottle as I don't like hot drinks.
However, it would be a pretty awful place to work that actively counts the minutes away from your desk to return some cups when it is an action that makes the space a cleaner, tidier place for all. It would also be slightly counterproductive, l suspect, to remove caffeine from your workforce, if you went down the route of banning tea and coffee completely.

I always find these threads quite sad, as it's always a race to the bottom. If you don't get your packing down time paid, the solution isn't to cry it's unreasonable for others to expect it. The solution is to challenge this in your own workplace and demand it too. If it's a work activity, it needs to be on paid time. Stopping drinks or limiting toilet breaks is inhumane.

I used to be a dental hygienist. You often earn a % of what the patient pays. The dentist who owns the practice normally decides what that is. Now. Whether or not that’s right is a whole other story. But for a hell of a lot of practices if you told them you wanted a higher rate they’d just tell you to bugger off and they’d find someone else to work for less. It used to be pretty well paid. It’s definitely not as good now. My “average hourly rate” in 15 years only went up £2 an hour. Plus some days you’d have many cancellations so you’d earn less than the practice cleaner even though you’d sat there for 5 out of 8 hours doing nothing. Anyway I’m out of it now and in a nice employed job!

ACR7 · 25/03/2026 08:15

Be thankful you’re not a police officer. We only get paid after the first 30 minutes working over on a shift as we have do half an hour for the queen (king now I suppose) not really a gripe but can be irritating especially when most of us get in early to make sure the team before us can get away. It’s just part of the job though and I’ve always had supervisors who look after you in other ways. It’s all about give and take I think.

Work9to5 · 25/03/2026 08:12

If it's anything like my workplace it takes people that length of time to eat breakfast, make coffee, talk about the football, go to the loo and generally faff about.

And that's even before they turn on their laptop!

RockyKeen · 25/03/2026 08:04

I don’t need to be there 15 minutes before but I usually am only because it give me time to make myself a tea and have a chat before getting on with my day.
plus it means that if I’m delayed I have those 15 minutes leeway .

ItsameLuigi · 25/03/2026 08:04

LiviaDrusillaAugusta · 25/03/2026 01:40

No but by the time people have buggered about getting a drink, chatting to colleagues, logged in etc, it’s nearer that time.

The alternative is that they tell people to be ready to start at 9 without specifying the time and people take the piss

When I worked retail we had to be there 10/15 mins early to get signed in (had to declare our electronics as it was cex). Had to go put our stuff away, go toilet and cash in our tills. Sucked but had to be done so you could begin on time.

Stressedoutmummyof3 · 25/03/2026 08:03

If you did an early shift at nursery where I worked you were expecting to start work 15: minutes before you got paid. So to allow time for putting coat away/ signing in, putting your phone in the office you'd actually begin 20 to 25 minutes early.
I suppose we could have refused but this time was used to set up the breakfast trolley/ get sheets for sleep time and open the room. It pissed me off as I was always on an early shift. That's one of the reasons why I don't work there anymore.

SkankingWombat · 25/03/2026 08:02

@Smouty84If you couldn't charge for your prep time or weren't able to adjust your rates whilst 'on the tools' to reflect the additional invisible labour time spent on admin, prep etc then either the business wasn't viable or you were massively underselling yourself.

As for cups of tea being allowed, it would make no difference to me: I bring a water bottle as I don't like hot drinks.
However, it would be a pretty awful place to work that actively counts the minutes away from your desk to return some cups when it is an action that makes the space a cleaner, tidier place for all. It would also be slightly counterproductive, l suspect, to remove caffeine from your workforce, if you went down the route of banning tea and coffee completely.

I always find these threads quite sad, as it's always a race to the bottom. If you don't get your packing down time paid, the solution isn't to cry it's unreasonable for others to expect it. The solution is to challenge this in your own workplace and demand it too. If it's a work activity, it needs to be on paid time. Stopping drinks or limiting toilet breaks is inhumane.

Mumteedum · 25/03/2026 07:53

What I mean is, it surely isn't fair to make someone answer a call 1 minute before their end of shift.

Mumteedum · 25/03/2026 07:52

Thechaseison71 · 25/03/2026 07:45

That sort of thing still must happen though. Can you imagine being on the 999 call lines giving someone help and u just put the phone down as it's turned 6pm?

I'm sure they could stagger shifts and work it out. I wasn't doing anything vital. It was a bank. People ranting about bills usually.

WhatAPavalova · 25/03/2026 07:50

So people ready to work at their start time

Thechaseison71 · 25/03/2026 07:45

Mumteedum · 25/03/2026 07:40

Many many years ago, I had a call centre job out of uni. This was how it was for us but not specified time, which was fine but we had to stay logged in until the exact end time. So if you finished at 6 and got a call through at 5.59 you couldn't refuse to answer it. Sometimes they'd be quick calls but could take 10-20 minutes. The amount of time it happened added up. It was a bit mean.

That sort of thing still must happen though. Can you imagine being on the 999 call lines giving someone help and u just put the phone down as it's turned 6pm?

Mumteedum · 25/03/2026 07:40

Many many years ago, I had a call centre job out of uni. This was how it was for us but not specified time, which was fine but we had to stay logged in until the exact end time. So if you finished at 6 and got a call through at 5.59 you couldn't refuse to answer it. Sometimes they'd be quick calls but could take 10-20 minutes. The amount of time it happened added up. It was a bit mean.

SplodgeWaddler · 25/03/2026 07:39

This is something that I struggle with. I am quite literal and in my head the start time is the start time. This can also make me quite stubborn about some things.

I don't drink coffee as soon as I get to work and if my crappy computer takes 5 mins to fire-up, that is their problem.

I am good at my job and pretty indispensible. I don't need to be patronised.

Employers that treat employees in this way are exploitative and will only create disatisfaction and poor morale.

One of the reasons I stick with my job is because we are trusted and treated like the responsible adults that we are, not school kids.

LivingDeadGirlUK · 25/03/2026 07:39

YourOnMute · 25/03/2026 01:59

If I'm contracted at 9 and paid from 9, I start at 9. It shouldn't be an employer's concern what I do from leaving my house to clocking on. Being late is a different issue and employer should have a policy about that.
If my employer wants me in at 8.45 then I should be paid for it.
Same for finishing. If my finish time is 5, at 5 I get ready to go. If an employer expects me to wait on tidying up etc and I can't actually leave until 5.20 I should be paid for it.

I expect they are very quiet when people are sat for an extra 15 mins finishing up at the end of the day.

HoppingPavlova · 25/03/2026 07:36

B1anche · 25/03/2026 06:34

This all sounds unbelievably petty. It would drive me mad working with people who clock watch to this level. No-one would ever progress or get promoted if their main priority was ensuring that they don't work a minute more than they are being paid for.

Yes and no. No one actually worked like that as base, as we were all adults. But there were times where industrial actions were imposed by our regulating groups, and then yes, it was unbelievably petty. No one liked it. In fact it was balls and stopped us doing what we wanted, if you rocked up early then the preference would have been going in and having a quick personal chat with friends on the current shift prior to handover or whatnot. Not standing around like a bunch of lemons outside the door watching the clock so we could open the door and go in.

However, to your point about that not being tolerated, promotions etc, I don’t believe you have the concept of supporting overall industrial action to protect/better your working conditions. You don’t break rank, that’s the point. If it’s everyone, then there can’t be any blowback in the way you are referring, and that’s why it’s important, as shit as it may personally be, that you suck it up and indulge such directed pettiness in those instances.

ChicGreyZebra · 25/03/2026 07:36

I can’t believe so many people are saying you should be logged in before your start time. I’ll log in during work time, thanks - not in my own time! At 9 you should be at your desk ready to log in.

ShipshapeShore · 25/03/2026 07:32

Try working in a school. If we try to push back we either get guilt tripped or brushed off. No surprise that many TAs are leaving!

Anewerforest · 25/03/2026 07:31

ThatPearlkitty · 25/03/2026 01:42

thats the thing i can understand the logic but because its still considered work time and puts many people under the limits for nmw on hourly pay then overall its a practice that should not happen because employers should pay for that time

Edited

Should they have to pay you to take your coat off and make the first coffee of the day? I think it's reasonable to say you should be at your desk at 9am ready to log on. The 15 minutes early isn't fair.

Pricelessadvice · 25/03/2026 07:17

Is it not that you have to make sure you are ready to work at the start time? So if you start at 9am, you should be either at your desk at 9am with your cuppa or whatever, rather than swanning in at 9am and then spending the next 10 or so minutes putting your stuff away and making your drink.