To use Wren kitchens…

We haven't yet got to the bottom of whether it was fitting, the appliance not working (it has never worked) or whether it is even the right appliance for that kitchen. It's a much longer story than I have stated in my post but the fact is Wren didn't want to know or investigate

Editing with the following

When purchasing a new kitchen, the supplier (retailer) is legally responsible for the appliances, not the manufacturer, under the Consumer Rights Act 2015. While the manufacturer provides a warranty (guarantee) for repairs or replacements, your statutory contract of sale is with the retailer, who is obligated to ensure goods are of satisfactory quality and fit for purpose.

Our contract is with Wren

The appliances are under warranty, the supplier is never liable regardless of where they’re purchased.

If anything goes wrong with the appliances sourced through them they don't want to know, they will give you a refund and send you away to purchase the appliance elsewhere. They are great until something goes wrong. Also not happy with the joins in the worktops

We have just had one put in and absolutely no complaints. We used our own fitter (our builder) as we had heard bad stories about wren fitters. Any bits that arrived damaged were replaced really really quickly using the app. We also ended up with a few extra panels/extra plinth etc at the end of the fitting, which my husband took photos of and sent in to them, so they have refunded us £800 for those.

Had a wrenkitchen in last house, all good for about two years when one of the cupboard doors literally fell apart when our granddaughter opened it, hitting her hard enough to need a/e visit. It didn’t come off the hinge, it was a shaker style door and actually came apart, wren denied all responsibility, said she must have been swinging on it, she wasn’t , oncloser inspection-we found two other doors and a draw front that were coming apart. Personally would never buy from them again

We are very pleased with our kitchen. We heard bad reports about the aftercare with the fitters so we employed our own fitter

Had ours four years, absolutely great service and love the kitchen. Had a problem with the panels peeling when my husband had a pizza making era with the oven on full blast for hours. They replaced the panels no problem.

Not all. The entire process was faultless for us.

Depends, is the the kitchen cupboards wrapped or painted? Our is wrapped from wrens, I accidentally hit a pot lid on one of the doors and it bloody took the wrapping off! I’ve had the kitchen for 4 years now, but within the first year already had edges that have been worn due to small objects (like cutlery)hitting it, on one area I have no idea how. But honestly it’s such a faff, wrens know this happens which is why they give you a coloured chalk thing to fill it up with, but ours was dried out so it didn’t help.

Would totally agree with this. The fitter we had was great. Other people have different experiences.

It's interesting to see that even many/most people who are delighted with their Wren kitchen here, all still had broken/damaged/missing pieces that needed extra time and faff to resolve, with a real "luck of the draw" customer service department.

We had one fitted in December, it’s absolutely beautiful. We also had our own fitter but they did the quartz, that was the only hiccup as they shunted some cupboards when they put it in but it was remedied the same day x

What comes from Spain? Units are made in the warehouse in Barton. A lot of products like hinges, drawer parts are bought in from Germany. Im not sure where they buy the mfc/mdf in from but doors and panels are produced there

I have a Wickes kitchen and it's 11 years old and still perfect. The independent fitter we chose told me he prefers fitting Wickes kitchens as if any parts are missing or damaged they replace immediately with no quibble. He said he has had issues with Wren refusing to replace a missing or damaged part and customers having to buy another part to get one.

I’m in the market for a new kitchen. So far have had quotes from Howdens, Wren, Benchmarx and DIY. I loved the Wren service, excellent planning software that gave price straight away and easy to sit and try different things, great showroom. Howdene service is clunky but I think their product is ok. Benchmarx has been good, very open and honest with price breakdown (unlike Wren who only gave this to me when I pushed and was told they don’t normally do it).

What you need to look out for is the actual construction. Wren were quoting on a melamine faced chipboard which is the very cheapest in kitchens and can blow. Just make sure you are comparing like for like in door construction. There is a reason they don’t price match DIY kitchens who think offer best value for money, just not a slick sales process (although showrooms are amazing).

Are you aware Wren Kitchens is owned by a major donor to the Conservative Party? Over £2m has been made in donations. In addition, they have been criticised for unethical government funding claims during covid.

The Independent wrote: ‘Many companies which claimed furlough money during the pandemic either stopped doing so when they endured the crisis better than expected, or paid funds back. Instead of handing furlough money back to the taxpayer, Wren Kitchens continued to claim from the public purse in 2021, receiving more than £3m in furlough payments, according to an analysis of HMRC data by The Independent.’

Same

I haven't used them for a kitchen but regularly drive through Howden (home to Howdens the other big name kitchen supplier) and all the big floral display roundabouts are sponsored by Wren, so their trolling game is strong at least.

Wren are definitely UK made

Kitchen was good but used our own fitter. Customer service was awful with the one small problem we had. They were at fault but dug their heels in and wouldnt provide something our fitter needed to rectify it at our expense (costing less than £100) I wouldn't have wanted to face a big problem with them. They were really argumentative at every level and refused to apologise or find a solution. Theres a facebook page where you can read other people's experiences of their famous customer service...

I used kitchen depot and they manufacture their own units. I'd had quotes from wren, wicks, b&q and they all came in more expensive.

The budget ones like wren, wicks etc come from Spain apparently and are all of a similar poor standard.

Avoid like the plague. I've just had work done and they said that they'd fit any kitchen except a wren kitchen as the quality is so poor they wouldn't want to be associated with it.

My friend bought a wren kitchen a year ago £27000 and they've had nothing but bother.

I wouldn't go near them.